Customer Ratings & Reviews
- Model:
- NS-DWR3SS1
- SKU:
- 6403040
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 24” Top Control Built-In Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate the convenience of the third rack and find the price and quality to be a good value. However, some customers have reported concerns regarding the dishwasher's reliability and drainage.
This summary was generated by AI based on customer reviews.
Not Reliable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After five months the dishwasher started giving an E1 error, "water intake is restricted". Nothing has changed as far as water flow and our water pressure seems fine so it appears to be a sensor failure. We signed up for the Total Tech membership when we bought the dishwasher but it hasn't helped us get an appointment to get the dishwasher serviced. After multiple attempts to arrange a repair so far no luck.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
It is necessary to confirm whether there is water in the tub when E1 alarm occurs.
1. If there is no water in the tub, check whether the lower inlet pipe is discounted and whether the inlet pipe is blocked by foreign bodies. If the inlet pipe is OK, confirm that the inlet valve is damaged;
2. If there is water in the tub, restart the machine to see whether the drainage pipe is drained. If it is drained, anomalies of the drainage pump and drainage pipe can be excluded and the damage of the breathing apparatus flowmeter is confirmed; If no, check whether the drainpipe is broken or blocked by foreign matter. If the drainpipe is OK, confirm that the drainpipe pump is damaged.
If this is the case, you can require maintenance.
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nightmare trying to figure out how to load the dishes without them shattering against each other during a wash! Very inadequate instructions. I have used dishwashers for 58 years and never had this issue. I never could use it. We had it removed and ordered a different brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your negative experience with the Insignia™ 24” Top Control Built-In Dishwasher. It sounds incredibly frustrating to face loading challenges, especially when you've had so much previous experience with dishwashers. Your feedback about the inadequate instructions is invaluable and highlights an important area for improvement. It's disappointing that the product didn't meet your expectations, but we appreciate you sharing your thoughts, which can help inform future design and user experience enhancements. Thank you for your input. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Computor problems.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not cut on have to turn power off, then back on to reboot computor. Or would cut off during cycle, also the rack is slanted, so you have to use straight dishes. Wasted space.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Catherine,
We're very sorry to read you are experiencing this issue with one of our products. I understand that this can be an unfortunate situation but do remember that we are always here for you to assist in troubleshooting the product and check more options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Don’t buy it!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re not very happy with this dishwasher.. it’s very cheaply made and doesn’t really hold much. It has a heat dry cycle but the dishes are wet still. We’re considering returning it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your concerns about your Insignia 24" Top Control Built-In Dishwasher. We apologize that the product did not meet your expectations in terms of quality and performance. We understand that the dishwasher's capacity and drying function did not meet your needs, and we're sorry to hear that you're considering returning it. We'd like to make things right and ensure your satisfaction. Can you please contact our customer service team so we can assist you with the return process or provide a solution to address your concerns? Your feedback is valuable to us, and we appreciate your opportunity to make it right. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Excited but disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher i received is defective. I requested a call from the store manager to discuss my situation and I've been waiting since Tuesday March 9th - STILL no call. The tub of the dishwasher is not connected to the bottom correctly and it is causing the overflow float to activate. It is defective.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I'm deeply sorry to read that your experience with the Insignia Dishwasher was not so pleasant. Please, contact us so we can provide you with the best technical support, the door is always open.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Read the reviews before you purchase this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t suggest buying this dishwasher. Doesn’t clean good and never dries no matter what setting. My biggest mistake was not reading the reviews before I made my purchase. So do yourself a favor read the reviews and Then buy a different brand. The one good thing is, Best Buy will honor a return and our exchange, which I’m grateful for
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kimmm, Thank you for taking the time to leave a review of our Insignia™ - 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 dBA - Stainless Steel. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great while it lasted
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, for 8 months. Cleaned dishes well. Then all of a sudden it stopped working. Luckily, I bought the extended warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 24” Top Control Built-In Dishwasher stopped working after only 8 months of use. We understand how inconvenient it can be to have a broken appliance, especially one that's supposed to make cleaning dishes easier. We're glad that you purchased the extended warranty, which will help cover the cost of repairs or replacement. We take all feedback seriously and will investigate this issue further to determine the cause and prevent similar problems from occurring in the future. We appreciate your loyalty and trust in our brand, and we'll do our best to get your dishwasher up and running again or provide a suitable replacement. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Terrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! We purchased this because we were remodeling our kitchen but don’t ever use the dishwasher. We were told this brand is good enough and comparable to top brands. It’s only a little cheaper because it’s Best Buy’s brand. We had it installed by Best Buy, and after we used it for the first time a few weeks later, we found all our dishes sitting in a pool of water the next day. We had to call for someone to come and take a look at it. They told us the machine is damaged, and that we’d need a replacement. I just called Best Buy and scheduled a return, as now I’ll have to do my research before buying another one.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher and failed before 3 months. I put in a request to check. They sent a tech and He said that needed the board replaced. 2 weeks latter another tech came and said that the dishwasher needed to be replaced. I am still waiting for the replacement. I will not recommend this dishwasher. I usually love BestBuy but this time they let me down.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24” Top Control Built-In Dishwasher. We genuinely value your feedback and are committed to improving our products and services. Your comments will be shared with our team to help us enhance the quality and reliability of our offerings. If you have any further suggestions or need assistance, please feel free to reach out. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Just okay
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to choose "heavy" wash in order for dishes to be clean at the end of the cycle. Should have spent the extra $300 for a better cleaning dishwasher.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Insignia™ - Top Control Built-In Dishwasher with Recessed Handle - Stainless steel. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may contact our team for assistance.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Broken after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this exact model in October 2020, worked great until Nov 2022. Then latch broke, and $200+ to repair, plus time to get parts and fix. Then latch broke again, as apparently the problem is not the latch, but the latch mechanism/control. It's a lemon. I had buy a replacement dishwasher. I hoped for better quality than this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24” Top Control Built-In Dishwasher. We appreciate your feedback regarding the latch mechanism, and it’s important for us to hear about your journey with the product. Your insights help us understand customer expectations and experiences better, and we value your input as we strive for continuous improvement in our offerings. We hope you find a solution that meets your needs! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040
Help dishwasher problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher came broken the first time and the second time it was installed wrong. Finally fixed
No, I would not recommend this to a friendNo help
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No help from this company kept transferring me then disconecting
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TammieP,
Thank you for writing a review about our 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 dBA - Stainless Steel. We know how frustrating it is that you experience this service. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective. There was a leak coming from the bottom of the unit. Best buy support was helpful and resolved the situation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Alex!,
Thank you so much for writing a review for our Top Control Built-In Dishwasher, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Bad one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a bad one. Hooked it up but kept getting E1 code. Had to take back and get a different brand dishwasher.
No, I would not recommend this to a friendDishwasher disappointment.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A sensor went out and ended up giving the dishwasher away after replacing sensor and door thing. So disappointed after thinking got a great deal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KaraS,
One of our desires is to hear our customer's feedback about this dishwasher. Hearing your feedback is really helpful to us so we will be able to know how to improve the quality of this dishwasher and its efficiency. You may contact us at (877) 467-428 if you need further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
:( :(. :( dont buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever owned! It does not clean well at all. I cant afford to buy a new one or I would. Please do urself a favor and do NOT purchase this one. Im in the process of calling insignia to have it looked at.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NinjaCFP305,
Thanks for taking the time and effort to leave a review with our Insignia™ - Top Control Built-In Dishwasher with Recessed Handle - Stainless steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
6 months and broke
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for only 6 months and E1 error and unit will not drain. Attempted to power cycle as directed no luck. I am very particular about dishes in the dishwasher and usually prewash them before putting them in. Hopefully they can repair it soon.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello schr1594,
Thank you for taking the time to review our Insignia™ - 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 dBA - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Don't waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to have my old dishwasher replaced with the new but the flatware comes out dirty, so much so that you have to wash them by hand and the glasses are dirty as well, unless you drank water.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MinetteG,
We apologize for your experience with this product. Hearing your feedback is important to us so we can continue to improve the quality of this product. If there is anything that we can assist you with, please contact us at 1-888-237-8289 for further assistance.
BestBuy Essentials Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Died in under 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drain pump died in under 2 years. Parts are not available, so I have to buy a brand new dishwasher after already purchasing and installing this less than 2 years ago.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your dishwasher's drain pump. It's certainly frustrating when a crucial component fails prematurely, especially after a relatively short period of use. We understand the inconvenience and disappointment this situation has caused you. We strive to provide reliable products, and we regret that we weren't able to meet your expectations in this instance. Your feedback is invaluable to us, and we'll use it to improve our products and services moving forward. If you haven't already, please reach out to our customer support team for further assistance or to explore any available options. We appreciate your understanding and apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040