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Customer Ratings & Reviews

Your price for this item is $329.99
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The comparable value price is $549.99

Customer reviews

Rating 4.3 out of 5 stars with 779 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Dry Quality

    Rating 4.3 out of 5 stars

  • Cycle Options

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the quietness and effective cleaning performance of this dishwasher. Many appreciate the convenience of the third rack, the value for the price, and its user-friendly design. However, some customers have reported concerns regarding its reliability and drainage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-779 of 779 reviews
  • Rated 4 out of 5 stars

    Exactly what you should expect for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is pretty good for the money. The only drawback is how fragile it is. We have soft water and it does a fine job. If you take care of your appliances, this dishwasher will serve you well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good.l. only had it installed for 2 weels. Like that the 3rd tray had its own spraying system.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't Clean The Dishes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this dishwasher unless you plan on pre-washing every dish. After 3 years of use, I’ve had enough. It frequently malfunctions during wash cycles, often fails to release the dishwasher pod at the right time, and I regularly find partly dissolved pods after a cycle. Worse, some dishes come out even dirtier, as the machine seems to just push grime around without properly draining the dirty water. I’m investing in a better model this time, and I’d advise others to do the same.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We’re very sorry to hear about the persistent issues you’ve encountered with the dishwasher. It’s frustrating when an appliance doesn’t perform as expected, especially after several years of use. Your feedback regarding the malfunctioning wash cycles, pod release issues, and inadequate cleaning is important to us, and we will use it to improve our products. If you need further assistance or would like to discuss this matter, please reach out to our customer service team. We appreciate your input and hope to provide you with a better experience in the future. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Good unit for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job a little flimsy but overall satisfied with our purchase

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Not durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it's fine, but we may have to replace it now after 2 1/2 years and it's had one problem or another since day one, and parts are hard to get.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    review of built-in dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new dishwasher has been working very well,.....Thank you

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine. As long as the washer isn't full and the dishes are rinsed, it does a good job. My washer is less than a year old, but I have to run it on "heavy" mode most of the time to get my dishes truly clean. And if I don't rinse or soak them, forget it. Even when my kid puts chips into a bowl, if I don't rise that bowl then it'll come out of the "normal" cycle with chip dust baked on. I do use rinse aid, and I do keep the filter clean and I do run a dishwasher cleaning tab through the machine once a month. So it should be running like new still. I wish I could afford to replace this, but until I can I'll keep running it on "heavy" mode with "hi temp wash" or soaking my dishes first.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi MMinNJ,

      We are sorry for your experience. Please know that your feedback is important to help us improve the quality of our product.

      Insignia Support
      Lea
      https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Queen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so quiet I have to sneak up to the machine to see if it’s working. Now that’s a great surprise.

    I would recommend this to a friend
  • Cons mentioned:
    Drainage

    Rated 1 out of 5 stars

    Not buying anything from best buy again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher will not drain after less rhan a month, best buy refuses to do anything about it because it is after 15 days. Do not purchase appliances feom beat buy unless you want them to ignore any issues after 15 days. There are tok many good competitors to bother with a company that cares so little about customers.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi,

      Thanks for the feedback. Could you please check below points to solve this issue?

      1. The drainpipe is twisted or blocked.

      2. The drainage pump is faulty.

      3. The bottom drain is clogged with food debris.

      4. If the user installed Air gap to check whether the Air gap is normal.

      5. If you take care of the disposer, check to see if it is fully plugged up.

      For product support, please visit https://www.insigniaproducts.com/email-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Na

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Great buy for the money. Great features at a low cost.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    upgrade to something else this isn't worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst dishwasher I've ever used in my life. It started throwing error code E1 the first day we got it. It only runs without throwing an error code once every three times. Sometimes it cleans the dishes. Sometimes we return on Monday to find the office reeks of rancid dirty water that has been sitting in the machine all weekend. It was sold to a corporate account but then we were told the warranty wasn't valid and there were no exchanges ability to return because it was installed in an office. Such a waste of money. It's the only dishwasher that is less environmentally friendly because we have to run it so many times to get the dishes clean. I wish at least it just had a drain button on it so we could empty all the standing water without having to run another crap shoot load. My building management can't fix it because they say it's a device issue not an installation or plumbing issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible dishwasher. This machine has done nothing but leak water, clog, have standing water in the bottom of it and not get my dishes clean. I do not recommend this dishwasher.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Momtothree,

      Thank you for writing a review about our 24” Top Control Built-In Dishwasher with 3rd Rack, Sensor Wash, Stainless Steel Tub, 49 dBA - Stainless Steel @ BestBuy. We know how frustrating it is that the dishwasher has a leak and is clog, have standing water in the bottom of it and not get your dishes clean.. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Ritchie |Insignia Support
      https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    don’t buy this brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    save your money. get a different brand name. after one year the racks rusted and it’s cheaper to buy a new one then to replace the racks

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your honest feedback. We're sorry to hear about the issue with the racks rusting after a year. We understand how frustrating that can be, especially when replacement costs are high. Your input is important and helps us identify areas where improvements are needed. We truly appreciate you taking the time to share your experience.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Don't buy it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in 2021. I honestly haven't been happy since day 1. My dishes NEVER come out clean. Sometimes they even stink! I'm constantly having to run cleaning pods through it. Just not happy with this at all. I hate thinking about having to replace it only 3 years later, but it simply doesn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have been an electrician for over 30 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an electrician for over 30 years and wired/installed 100s of dishwashers. This was by far the worst designed electrical hook up on a dishwasher I have ever seen. The wire box is too small and also too close to the floor. I would like to know how this could have possibly been UL approved. The water hook up is just as bad. Unless you enjoy being extremally frustrated, I would avoid this unit like the plague.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too small inside and designed poorly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed in the way that the racks are divided. It is the hardest dishwasher I have ever owned to load. it is smaller too and you can not fit any pans or larger serving dishes like i had with every dishwasher I owned before, I have to wash more items by hand because they do not fit on either rack, The blade also is made of thin plastic hopefully it will not break.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Disappointed,

      We're sorry to disappoint you. We are making sure that we consider our customer feedback to improve the quality of our product.

      Insignia Support
      Lea
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Bad Idea

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not clean as well as my 25 year old one. Bad idea to angle the tines holding the dishes. Does not get the dishes dry either.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Bummer,

      Thank you for writing a review for our Top Control Built-In Dishwasher with Recessed Handle - Stainless steel, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, For best drying results we recommend a drying agent should be used with every cycle. There are other factors that inhibit drying during the last phase of the dishwashing cycle. A very full dishwasher, plastic plates and glasses which do not dry as well as other materials, the shape of the dish or glassware which creates pooling of water. These factors can contribute to water still being present at the end of a cycle.

      I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.


      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Do not waste your time and money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had 2 of these dishwashers and both went bad, I had to wait a month for a tech to come try and repair the first one then after many hours on the phone they finally replaced it. The second one quit working 2 months outside of the warranty and Best Buy refused to replace it. When I went to a local service company they said it wasn’t repairable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    None available

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have this great sale but no dishwashers available to buy! What a joke! I will give these away for free but have none available to give away!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We apologize for the frustration caused by the lack of available dishwashers during our sale. Ensuring that our sales events are supported by adequate inventory is a priority for us, and we regret that we were unable to meet your expectations in this regard. Your feedback is valuable, and we will use it to improve our inventory planning and management processes to better serve our customers in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us. Thank you for bringing this matter to our attention, and we appreciate your understanding. Keith | Insignia Supporthttps://www.bestbuy.com/site/insignia-24-top-control-built-in-dishwasher-with-3rd-rack-sensor-wash-stainless-steel-tub-49-dba-energy-star-certification-stainless-steel/6403040.p?skuId=6403040 BBY-ExBrand_Insignia