Customer Ratings & Reviews
- Model:
- NS40-FEFL26
- SKU:
- 6618211
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class FE Series LED Full HD Smart Fire TV's picture quality, ease of setup, and suitable size. The TV is also lightweight and has great connectivity. However, some customers have noted that the volume could be improved.
This summary was generated by AI based on customer reviews.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it had a software problem 2 months after I purchased it will never buy again
No, I would not recommend this to a friendNot bad not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad thing about it is the crappy sound system.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re glad to know you’re enjoying the TV overall, and we appreciate you pointing out the sound quality. Your input is valuable and helps us identify areas where we can improve to better meet your expectations in the future.
Keith | Insignia Support
insignia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too small picrture quality if only fair. Need to be bigger
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Appreciate the feedback! If you're finding the screen a bit small, stepping up a size might really enhance your viewing experience. Let us know if you need help picking the right one!
— Shiela | Insignia Support
Smh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly was not happy with the whole process #1 I ordered from Amazon but it was shipped from Best Buy #2 the original delivery date was push back “real inconvenience had to pay a neighbor to get my tv from outside because I was at work when delivered when the original delivery date was perfect btw #3 the tv did not work at all had to pay uber to take the tv back to the store for service it was not a good service the whole process was disappointing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Ebonythatsall. We're truly sorry to hear about the difficulties you faced with the delivery and the condition of the TV upon arrival. We understand how frustrating and inconvenient this must have been, especially with the added time and expense on your part. Your feedback is important and will be shared with our teams to help improve both our shipping coordination and product reliability. Tine | Insignia Support
Warning:Best Buy only gives you 15 days to return!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up a few days before going on vacation and couldn’t give attention to it for a week after we returned because I work full time and I’m a mom. Took it out of the box and there’s a huge hole in the bottom corner and Best Buy won’t replace it because it was past the 15 day warranty. BTW, the 15 day warranty starts the day you buy it, not once you have it in your possession. I’ll change my review when I can actually plug it in and review the product
No, I would not recommend this to a friendv disappointed - will never shop at best buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed - i have spent thousands of dollars with best buy over the past 30 years and I will never buy from the company again - no support help at all when open box item arrived without a remote
No, I would not recommend this to a friendReally bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked for about 2 weeks before it was unable to connect to WiFi. Sent it out to get it repaired, worked for 1 day and is broken again. The tv is completely useless if it can’t connect to WiFi. Also don’t factory reset it if u want your remote to connect because it will also stop working.
No, I would not recommend this to a friendNot working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi stopped working on 2nd day, tv gets reset every few minutes now
No, I would not recommend this to a friendCheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound barely works half the time. Will start up tv, sound will not work. Turning on and off will not make sound work. You have to physically go into the tv settings, and go to restart tv to make the sound work. Pretty awful for just buying it.
No, I would not recommend this to a friendSad and Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broke upon unpacking. Can't use at all. Might need to pick up myself. Very disappointing.
No, I would not recommend this to a friendAutomatically goes to sleep after a few minutes of
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automatically goes to sleep after a few minutes of inactivity. if you look it up people have issues with this and theres no simple fix in settings mode for it. Tried calling support but theres no way to resolve it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Jays, for sharing your experience. We understand how frustrating it is when a TV enters sleep mode unexpectedly, especially when there is no simple fix in the settings. Some users have reported similar issues, and troubleshooting steps such as adjusting sleep timer settings or exploring alternative power management options may help. We appreciate your feedback and value the time you took to let us know. Tine | Insignia Support
Fraud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold a broken tv. And no one at Best Buy was willing to repair, replace or give me a store credit. Worst customer service ever. I’ve lost complete faith in best buy.
No, I would not recommend this to a friendCheap, trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash, speakers stopped working, probably why is was on sale for 116
No, I would not recommend this to a friendCheap for a reason it’s trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible don’t buy has tons of issues including the sound cutting out all the time or randomly fast forwarding
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, RichardK. We’re sorry to hear about the issues with your TV and understand how frustrating that can be. Your experience is important to us and will be shared with our team for further review. Tine | Insignia Support
Poor delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV's were delivered 10 days after promised on the website
I would recommend this to a friendTrash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound stopped working in two weeks. Of course it was then no longer returnable. Do not buy this junk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear about your experience with the Insignia™ 40" Smart Fire TV. A sound issue just two weeks in is definitely not acceptable, and we understand how frustrating it must be—especially when it falls outside the return window.
We appreciate you bringing this to our attention and would like to help. If you haven’t already, we recommend reaching out to our customer support team or visiting your local Best Buy store to explore warranty or repair options. Your feedback is important and will be shared with our product team to help improve future quality.
Thank you again for sharing your experience, and we hope we can assist in resolving this for you. Ivy | Insignia Support
Nice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive free subscriptions that came with item
I would recommend this to a friendDo not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working within 15 days and could not return very disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how disappointing it must be to encounter an issue so soon. We take this kind of feedback seriously and will make sure it’s shared with the appropriate team. Your satisfaction is important to us, and we appreciate you giving Insignia a try.
– Keith | Insignia Support
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad bad bad bad bad bad…………………………………………………………………..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that your experience has been disappointing. We take all customer input seriously and use it to help improve our products and services.
Keith | Insignia Support
- Pros mentioned:Picture quality
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaceing an aged TV that started losing audio sync, where i was actually just hosting a Fire Stick with this TV was a no brainer. I had a bit of an argument with the initial setup, caused by a flakey Cox connection, and very few indications as to the root cause was a challenge. I actually had to force a factory restore to get back on track, but once there was a good Internet connection the setup was a breeze. The screen is clear and bright, the sound is good, set at 40% it's loud and clear without the distortion that the Vizio and the Sony sound system were introducing, it's an excellent fit for us, and at a fraction of the price of other brands.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're glad to hear that the new TV has been a great replacement and that you're enjoying the clear picture and strong sound quality. We appreciate your patience during the initial setup, and it's great to know that once the connection stabilized, everything went smoothly. It's always rewarding to hear that our product delivers excellent performance and value.
Keith | Insignia Support
