Customer Ratings & Reviews
- Model:
- NS-CZ50WH0
- SKU:
- 6385028
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the 5.0 Cu. Ft. Garage Ready-Chest Freezer for its convenient size, overall performance, and ample capacity. Many appreciate its quiet operation, interior lighting, and effective temperature control. While some customers reported issues such as physical damage, the majority seem satisfied with the freezer's features.
This summary was generated by AI based on customer reviews.
Nothing but trouble
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with this freezer. Purchased new and it would not get cold enough to freeze water or keep ice frozen. After multiple emails and calls with Insignia customer support over 2 week, they determined it was defective. (duh) Now I am on hold with Best Buy trying to figure out how to return or exhange it. I'll end up paying more for delivery/pick-up fees than the entire freezer is worth. Seemed like a good deal when I bought it, but I guess you get what you pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Anonymous,
Thank you for taking time to write a review our Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
Turns on frequently.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer turns on every 12 to 15 minutes. I'm waiting for my electricity bill to see how much more I have to pay. Not sure if this is normal for such a small freezer. It's only 25% full and set to medium on the dial knob as suggested by manufacturer. I believe it should not turn on more frequently than 30 minutes.
No, I would not recommend this to a friendDoes the Job
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does the job. could be cheaper. wish stainless option
I would recommend this to a friendRuined over $600 worth of food
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer is complete garbage. It started out working perfectly fine; however, on three different occasions it stopped freezing completely. Nothing changed, no power outage, nothing except the freezer stopped working. Between the three occasions costing us more than the cost of the freezer. We also lost 6 months supply of breast milk as a result of the freezer being faulty. Temperature went up to 50 degrees.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JamesY,
Hearing your feedback about this product is important to us so we can improve its quality. If you need further assistance, please contact Insignia 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
would purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not bad -- seemed to be a better deal than most other retailers so I am happy with that.
I would recommend this to a friendCool Appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems good. Cools things. Doesn't take up too much electricity. Started buzzing within a day.
I would recommend this to a friend- Cons mentioned:Condition
5cu freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer was damaged one size , it was smashed. My husnand did not wanted to repackage and bring it back to the store, he said to much work to repackage and take it back to the store. We decided to keep it even looks ugly. Not happy with this order!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 5.0 Cu. Ft. Chest Freezer, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working 1yr & 1 month after purchasing.
No, I would not recommend this to a friendunknown brand. Purchased desperately.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working on arrival. Waited for three weeks for repairs. Long wait on multiple phone calls.
No, I would not recommend this to a friendFreezer stopped working after 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this freezer, hooked it up, and everything seemed to be working perfectly. Not one week later, I went back into it to find everything thawed and the freezer barely maintaining a chill. Not sure if I got a lemon but beware. Don't put any food you aren't ready to lose into this freezer.
No, I would not recommend this to a friendDisappointing Unit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this chest freezer in Dec 2020. Worked great until Jun 2022. when it stopped working and I lost ~$400 worth of food. No apparent reason for the freezer to stop working, no frost buildup, no vents/air flow blockage, no power outages or surges. Unplugged, cleaned out, restarted and froze just fine. Yesterday it stopped freezing again. Fortunately we hadn't put any significant amount of food in it. Called our local appliance repair shop, was told they won't even bother servicing this brand! Today it's going to the curb for the scrappers.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Average
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average quality and it's okay during pandemic for storing foods.
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for small space but not good for long term use. Purchased 6/22/21 and less than two weeks later it had significant ice build up. This indicates poor quality seal. If you are looking for short term use , the price is right. If you need a long term freezer, spend more and buy a different one.
No, I would not recommend this to a friendDamaged purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Merchandise was damaged, it had a big dent on the bottom front
I would recommend this to a friendvery loud and resonance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of loud and resonance when the freezer is running,cooling is good. but one serious problem is don't connect in a same electric wire with tv,moniter etc,the surge it will shock the Device let them trun on and off Frequently will damge the Device!!!
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this freezer. Very little frost and did an amazing job until it quit on us after 19 months. Disappointed in the product and even more disappointed to lose a quarter beef we just got abour month ago.
No, I would not recommend this to a friend Deep freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice freezer, delivered damaged. Other than that a good freezer.
I would recommend this to a friendWorked well for about 10 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer has been working well but only getting to -2, not -10 as mentioned. Today I found the freezer to be +4 with thermostat on max. Didn’t appear to be running. Unplugged for a bit and now running again. I’ll check it soon but this is very concerning with hundreds of dollars of food inside. Now I’m going to have to check It daily as no stores have replacements for me to get. Not thrilled...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Stubal
Our customers feedback is our priority, I understand what you're going through, buying a freezer that only worked for 10 days can be more then frustrating and this should not be happening. I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door fling out when opening.you guide it open so that dont break off
I would recommend this to a friendPoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good quality for the price but it’s working good.
No, I would not recommend this to a friend
