Customer Ratings & Reviews
- Model:
- NS-CZ50WH0
- SKU:
- 6385028
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the 5.0 Cu. Ft. Garage Ready-Chest Freezer for its convenient size, overall performance, and ample capacity. Many appreciate its quiet operation, interior lighting, and effective temperature control. While some customers reported issues such as physical damage, the majority seem satisfied with the freezer's features.
This summary was generated by AI based on customer reviews.
No freezing at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chest freezer isn’t freezing since the day i opened the box. Bad bad bad
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 5.0 Cu. Ft. Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Terrible Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a crap product.....I bought this item 2 months ago and it wont keep my food frozen...Its like it is stuck in defrost mode.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our 5.0 Cu. Ft. Chest Freezer, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
- Pros mentioned:Interior lighting, Size
GREAT VALUE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the hole process from delivery to getting to know my new freezer(reading the manuel) has been GREAT. I love the size ,the light and the weight(not heavy at all). Iam glad i choose this product. Thanks to bestbuy and your delivery partner.
I would recommend this to a friend Dent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We took it out of the box and it has a huge dent in it. Unfortunately, I’m stuck with it because I have a 1/4 of a cow that needs to go in it now and I can’t wait.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Deanna,
Thank you for taking the time to review our 5.0 Cu. Ft. Chest Freezer. I understand the unit was damaged and that can be disappointing. Feel free to use the link below to reach us and we can evaluate your options.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Not a good product.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it lasted a little over a year...it just stopped working...I think I will spring for a better brand this time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dsimmons,
Thank you for your review. I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. your feedback will be greatly appreciated. Just visit our website at www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Broken in 1 Year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is no longer working. I am completly unsatified withthis product. I would love a refund!! Or a replacement!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. we understand how disappointed you are with the current performance of the unit. Kindly contact us to further assist you. Mary | Insignia Support | https://www.insigniaproducts.com/contact-us
Dent on top.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge Dent on top on deep freezer as soon as I took it out of the box.
No, I would not recommend this to a friendFreezer had a dent in the front
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Got the freezer home an all the way up my stairs then realized it had a dent in the front .
No, I would not recommend this to a friendFreezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not what I thought is much smaller and they bent it up bring it out to me and does not still well it wabbles would not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 5.0 Cu. Ft. Chest Freezer. I understand it was smaller than expected and that can be disappointing. The specifications of our products, including measurements are available on our website as well as Best Buy's. But, we are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Lasted less than a year.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 7/5/2020, died 4/5/2021. Less than a year. Lost a lot of meats and fruit. Still under warranty, not sure I want a replacement.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize for the experience that you had with this Chest Freezer. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
Died before 6 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite getting cold 5 1/2 months after purchase, worked great before, wasted $100 in frozen goods tho
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rubeldude,
Thank you for your review. I'm sorry to read that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
http://www.insigniaproducts.com/
Stop working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to have it fix . Best buy ddint do anything
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rach,
Thanks for taking the time to eave your review on our 5.0 Chest Freezer. We know how important this is for you, certainly it can be frustrating to experience this. To not receive the help you deserve is unacceptable, for this reason we kindly invite you to contact our team so that we can work together to provide you with a resolution. We look forward to hearing from you!
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Don't buy!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously had for a few months and the freezer stopped working! For a single mother to lose so nuch food is not ok!!
No, I would not recommend this to a friendPiece of Junk??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this freezer at the January, and today the lights are on and the freezer is at room temp. Not even 6 whole weeks!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Willie.
I am definitely aware that this situation with your Chest Freezer can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
- Pros mentioned:Overall performance, Size
Great Little Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this little freezer! It’s just the right size and performs as promised. Just what I needed. It would be nice to have more baskets but I know that isn’t usually available with chest freezers.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your kind words. We’re happy to hear that the freezer is just the right size and performing as expected. It’s great to know it’s meeting your needs, and we appreciate your thoughtful note about the baskets—your input is valuable and helps us understand what features matter most to our customers.
Keith | Insignia Support
The worst!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money!!!! Or your food!!!! Best Buy should be ashamed!! It’s actually a minus ZERO RATING!!
No, I would not recommend this to a friend- Pros mentioned:Capacity, Interior lighting, Size
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for a few months and I love it!! It has given me the extra space I need. It has a light inside which is perfect when I want to sneak to get a cold snack in the middle of the night without turning on all the lights. Does not take up a lot of space and froze quickly after plugging it in.
I would recommend this to a friend Not Correct Measurements In Description
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised dimensions versus actual dimensions are way off. 3 inches shorter on depth and 1 inch shorter on width
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes food the stops working then refreezes. Currently in the process of having it replaced with the warranty.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After my 12 days to return was here, it stopped working. I’m stuck with a freezer that doesn’t work!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our Chest Freezer. I am sorry to read this chest freezer stopped working after only a couple of weeks using it.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
