Customer Ratings & Reviews

Nice unit! Wasted space means less storage. My Kenmore (sorry) had a cool tray just inside the freezer pull door. It was handy. Details like that make it nicer. We have never had an ice machine/water and we love it. The door handles are harder to keep clean. Different finish or something. But, otherwise, so far so good! Installers were, as always, AMAZING!!! Little MIke had been here before. He even fixed a leaky pipe for me when he notice the bucket hanging. I had the part and it took him 10 minutes. I was SO thankful. HE IS AMAZING!!!!!!!!!

The team that came and installed all the appliances were great. They were well organized so they could get the install done quick and cleaned up everything afterward. The only issue was that, on the Best Buy order, they had the new water line installation but somewhere it got disconnected with the order so the installation crew didn't get that part of the order so I am without being able to use the filtered water and ice maker in the fridge. Best Buy said they could reschedule it but I live kind of far, out in the country and didn't want to have those people drive all the way back out to install it, so I told them to reimburse me for the cost. Bummer but I love how they installed everything else.

am extremely satisfied with the service I received for the installation of my refrigerator. The technicians were professional, punctual, and handled everything with care. They ensured the appliance was installed perfectly, tested its functionality, and even provided helpful tips for maintenance. The entire process was smooth and stress-free. I highly recommend their services to anyone in need of reliable and efficient appliance installation!

The installers did good but had to come back to fill a hole that was left in the floor. They didn’t double check twice before drilling. However the Best Buy follow-up called and they sent someone back out to fix it same day. Appreciate that a lot.

I was scheduled for an installation today. The initisl schedule was 7 am - 7 pm, with a promise of a call the day before to narrow the window. The only communication confirmed 7 -7, and there was no call today, the day of service. I sat here waiting all day and nobody has shown up. This is the 4th time BB has scheduled this and failed to complete the service. This is not premier service. This isn't even bare minimal service! My repeated calls to speak to a service person yielded only an automated service and confirmation for 7 am - 7 pm. Totally frustrating!

The team that came out to install my waterline was extremely helpful and very nice. Awesome job

We had two visits: one to deliver and install the refrigerator and one to install the water line for the ice maker. The water line installation went smooth as silk. The installers were a little late, but once they showed up, they were quick and courteous, and they did a good job. The installation of the refrigerator, which occurred first, was the opposite. The installers were on-time, but they worked very slowly--it took almost an hour. Still worse, after they left, I noticed a broken spring dangling down out of what was probably the hinge area on the side of the freezer door which was not being used. (We had to have the doors flipped because of the space where the refrigerator had to go.) This spring should have been covered by some sort of access panel which was missing. We couldn't find any missing parts, and when the water line installers came, we decided to have them just clip the spring because we wouldn't be needing it, and there was nothing else they could do. In addition to the dangling spring, I'm still finding bits of stirofoam and tape which the initial installers never removed when installing the refrigerator. In fact, we had to do all of this work, and although it sounds like a small thing, the stirofoam pieces are completely covered in tape with a very strong adhesive--not easily removed. The installers also left a bit of a mess. So all in all, not a good experience.

The company contracted to install the water line didn't arrive the first appointment date. They said the tech was booked too far away on other jobs. The second appointment date a week later went well. I wasn't advised by best buy reps that I would need to purchase and provide the actual waterline. The line in the kit doesn't suffice.

The two men who delivered the fridge and moved the original to the basement where very fast and efficient. The only problem was they seemed they had to keep on time and were reluctant to linger to offer additional help. They did say they could pass by later in the day of we found we had any problems we couldn’t handle as we got situated. The water line installation was a month later. It went well and they waited for us to ask questions and have them answered. They seemed very knowledgeable and experienced.

Delivery team installed it less than 5 minutes no need for a return trip from Best Buy & saved me second install charge for ice maker install

The first 2 installation teams could not deliver the refrigerator thru the main door because they refused to detach the hinges on the refrigerator. The next team came with a defective refrigerator. I had to request for an inspection who visited my house and measured the door and gave a certificate that the particular model could easily fir in thru the main door. The fifth attempt was the final attempt and end to my agony !

I had to wait several days for the line to be installled because the appliance was delivered by the wrong team. They only knew how to hook up the fridge to an existing waterline. Confusion ensued. I went to the store and talked to Elena in Appliances and she made it right. A plumber installed a plastic water line from the sink, drilled through the cabinets so the line is invisible and voila. After 24 hours....ice. My neighbor is a plumber and he said it would be super diffcult and cost $300 plus. So $135 is a great deal. My only concern is that the installation instructions that came with the fridge specifically say "Do not use a plastic line." It's been over 2 months and seems to be working perfectly.

Best Buy’s Installation went smoothly once a problem was corrected where they indicated in their records that they completed the installation when they installed my first delivery of the 3 appliances on my order that were delivered before the fridge was even delivered. It took several calls but they straightened it out. I would give a 5 star if that didn’t happen and I would give less than 4 stars if they didn’t work hard to straighten it out.

Arrived during timeframe. Great refrigerator for a great price!

The guys came in and set it right up. We laughed about how much time it to remove the plastic Saran Wrap on the fridge! only thing they shouldn't say it only takes four hours to cool fridge for food. It took 24 hours. Think about this when you set up your new fridge. Watch out for food safety and medications that need to be temperature controlled

The installer was great at his job, but was unprepared since his order for us was to hook-up the line for a fridge we didn't have. It was not for a new line hook-up. Paid to have a water line put in but we still do not have ice to our freezer.

Refrigerator install was good. They just didn’t remove the wrapping around the refrigerator, the plastic on the shelves or any of the foam between the shelves.

I would have given the product a 5 star if the delivery person had set up the water line, but instead he caused a leak that needed repair by a plumber. I am still waiting to be credited the water line hook up feel. Also, I paid for an 'install' which technically never happened. Yes, the frig was delivered, but not set up. He left the frig full of tape, plastic and styrofoam. In addition, the frig doors are uneven and the frig had not been leveled.

Refrigerator Install went well. A few close calls with corners that were concerning but that overall install experience was good. Installers worked quickly and diligently. Offered information in the event that anything went wrong with the product to contact store.

The appliance installers were fine once they finally arrived. I gave them 2 stars because they did not have shoe covers to protect my new carpet. The other deductions were not they’re fault (I don’t think it was) but the corporate/scheduler failed . It took weeks for my in-stock item to get delivered and I had to go thru too many unnecessary steps between corporate and 2 stores because of poor scheduling, logistics, and lies. I was told my appliance would be delivered on the Saturday of Easter weekend so I changed my plans. They were a no call/no show and I had to go to the store later that day for them to tell me that they were meaning to call me to cancel the delivery! nonetheless, I had to go back in the queue to get a new delivery date and time that took about a week.