Customer Ratings & Reviews

Great, quick service. Needed to get my battery on my iPhone 6 replaced, and geek squad was on the job. They ran some diagnostics and addressed the issue quick. Received a notification as soon as it was done. Phone is back to running 100%

The Geek Squad really took their time on my iPhone 6S Plus with the battery replacement. For only $29 they took the phone apart, replaced the battery, re-sealed the screen, and cleaned out all of the ports. It looks brand new again.

Fixed the bleeding screen on my phone and the new battery lets my phone stay charged for days

The customer service team was very professional and friendly

Came in to get my iPhone battery replaced. Was able to get an appointment same day and two hours later walked out with a brand new phone. So happy they offer Apple servicing at Best Buy. Would come back for any iPhone related issues.

I have changed the battery from the best buy store and its running super fast after the change. the staff support was great and I did not lose even a single bit of data with this change. the support was great and very professional

I took 3 iphones for battery changes. It was very quick and the service rep was very helpful. The phones work great with new batteries. But, my account is only credited with one battery change. I hope it can be fixed.

Wasn't allowed to use my Best Buy reward certificate

The phone agent was very polite, but ordered the wrong batteries for our phones. As I was never contacted about their arrival nor given an appointment for their installation, I went in person & I waited 30 min. to find out they couldn't help. Then told I needed an Apple store appt. to do the job properly. NOT happy. However, money was quickly refunded.

I went to Best Buy to get my iPhone battery replaced. The technicians were very knowledgeable and they did a great job replacing the battery. Batteries were in-stock and replacement time was roughly 45 minutes.

My batter was dying pretty quickly during the day. I called Apple and got a replacement ordered and they shipped it to BB. BB did a great job of installing it with no issues. My battery has a noticeable improvement.

The Geek Squad members I interacted with in store at Best Buy, Jackson, TN were GREAT. Best Buy Customer Service Rep (BENJAMIN...not in store) was rude and unprofessional. There was a three week delay in repair.

The phone needed to be left behind for the installation, but it did not take too long. Battery continues to perform well.

Got my phone checked out and had battery replaced. Works Great and stays charged. Very Happy

The service representative was very courteous and knowledgeable. I had the battery in my iPhone changed. It was completed relatively quickly and was not too expensive.

Battery was bad they installed new one and it was good to go. The employees were professional and good at their job. If you need a replacement they are the ones to do it.

Geek Squad did an amazing job. They were very professional in explaining what they were going to do. It only took about an hour or less and my iPhone battery till this day is running great.

Since my iPhone 6s battery was replaced 2 months ago at Elk Grove bestbuy, it lasted for 2 days between changes for moderate usage. Service was fast , 1 hour browsing inside the store then it is ready.

My iPhone6 went “dark”. I couldn’t get it to charge or wake up. The guy at customer got it to charge enough to run diagnostics. We ended up with a new battery under the Apple Battery Replacement Program.

The replacement was fast. Everyone was great and knowledgeable about what to expect. After they were done the phone worked like new and I did not experience any issues.