Customer Ratings & Reviews

I had to pay for the camera and battery replacement before they would order the parts. They failed to contact me for weeks. We are unable to call the store directly. Then when they finally did contact me, they insisted that I had to come right in or they would send my parts back. Both the employee and that employee supervisor were insistent that I had to come right in there however I was not able to that day.

Best Buy has a great staff of technicians who are human and understand the customers’ frustrations. The technicians I had worked hard to resolve the problems I was having and were kind and patient with me. I’ll go back if there are any more problems, that’s for sure. Plus, the store had plenty of distraction for the 6-year old I had with me while awaiting the repair!

I needed my iPhone X battery replaced. In doing so, I was informed that the speaker would also need to be removed and replaced because of the way the battery replacement worked. Free speaker! On top of this, the Agent working informed me that my iPhone X was eligible for a free screen replacement on Apple’s behalf, so I got a free screen with new FaceID and front speaker thrown in there too. Geek squad is the best!

I set up a geek squad appointment for my iPhone 6 battery to be replaced. While I hoped it would be a one day process, the geek informed me the first meeting would be to run a diagnostic on my phone and the batter will be replaced at a later date. I am happy with this service as I don’t need to travel much further to an Apple store.

the service itself is great. but the new battery still depletes quickly. i should have got a new phone instead.

Under discounted price quick iPhone 7 battery change in about 40 minutes. Great work

Very professional staff. The repair was done with in an hour. I do recommend checking your phone when you receive it back, phone had a slight bend in the house-ing of the phone. Which I was almost sure it was not there when handed it to them.

The Geek Squad replaced the battery in my Iphone after the recall. Work was done promptly.

It took me 3 different trips to get them to change my battery. If you are planning to use them I would suggest early morning

Got the battery replacement right before the apple discount ended. Overall, the service was a pleasant experience, just the waiting time was a little bit longer.

Our battery life was failing so we took advantage of "battery gate" and had both our phones updated with new batteries. So far a 6S can work with the latest OES versions, so these older phones keep on trucking.

Battery now stays charged for more than a couple hours. Just like getting a new phone

My phone kept dying but with this replacement I was back up and running.

My iphone 6 plus was too slow and with this new battery now is working perfect!!

Perfect price for the perfect battery for my sons iPhone and really cheap and they were done fast

And Best Buy helped them remedy it. Battery is still going strong today.

Our iPhone 11 battery was not charging appropriately so we spent about $180 but it didn't help much. A few weeks later we replaced it with a new watch

Excellent service, got a new battery installed in my IPhone 6s. Very friendly knowledgeable workers

I replaced our battery in the cellphone. Very professional and was done in short time!

Replaced quickly and at a reasonable price...and still going strong.