Customer Ratings & Reviews

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

I was extremely hesitant in setting up an appointment at Best Buy to replace my iPhone 6 batter. My phone is my lifeline, and being without it for a mere hour is worrisome to me -- I have family in Pittsburgh along with a job that has called me for offered overtime. However, my battery was lasting maybe 6 hours with very minimal use. I even had an expensive Mophie case that I would use to "charge" my phone three times throughout the day to give me enough juice until bedtime in which the case and iPhone battery needed charged. I had the dilemma of either spending about $30 to get the battery changed, or spend $1,000 in getting a new phone. As I am going back to school in the fall, money is tight, so I wanted to try and give the battery change a first try, and I am happy I did! The Geek Squad techs were great and reassuring! I happily wandered the store, and were prompt to let me know the swap was done! Now my battery lasts all day without needing a charge! It saved me a new phone! Now I am telling all my family members to take advantage of this opportunity if their batteries are less than optimal.

Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

I had my iPhone battery switched out by Geek Squad. I went in the store and went over to the Geek Squad counter and they immediately diagnosed it. That was free and took about twenty minutes. They showed me that my battery was not working properly which was causing issues with my phone. After that I set up a time to come back and have my battery replaced. I dropped off my phone for that appointment and they called me back about 2 hours later. My phone looked exactly the same. There were no marks from taking it apart and it has been working properly again ever since. All the issues I was experiencing related to the battery have stopped. The phone overall is working like new again. It was very inexpensive and hassle free to use this service. I would recommend Geek Squad to anyone else who is having an issue with their iPhone battery.

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

Replaced my battery and the phone doesn’t have to be charged as much.

Agents hooked me up with a new display and new battery. Phone works as good as new! Hasn’t sounded this good since a few months after I purchased this phone. Along with recommendations on s new phone in the future, with my requests, I will be purchasing the phone from Best Buy. If you have issues with your phone, laptop, computer, iPad and the such go with Geek Squad, they are the Best!

My phone works much better now. I don’t need to worry about running out of power at work or on the road. Thankyou for the great service

Lengthy wait and processing of claim for iPhone under AppleCare

Efficient, professional, phone fixed and ready as stated it would be at the time was stated.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

All staff were very friendly and informative. The service was also very well done.

Probably even more important than phone features is the battery life. When you are recharging your phone after only a few hrs of use, this gets old fast. Geek squad in an authorized Apple Service Provider. With a new battery in a fraction of the time it would take at an Apple Store, my iPhone 8 is working normally again.

Did a great job replacing my dad’s phone battery. Easy process and super helpful

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

Service was excellent and I was taken cared in a great timely manner.

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.