Customer Ratings & Reviews

Service was excellent and I was taken cared in a great timely manner.

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

I arrived about 10 minutes early for my appointment. 3 hours later they finished changing my IPhone 13 battery. Not recommended.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

about 2 hours to change my battery, was cheaper than expected for apple certified.

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

Service was prompt, clearly explained, and fairly priced. If you need an Iphone battery replaced, this is the place to go!

Excellent job, very professional staff and they addressed all of our follow up issues

Excellent service delivered on time promised by staff

iPhone battery ordered and I was told I will be getting a call when the battery arrives

Excellent customer service, friendly, professional,

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

It was so fast and the people were really friendly

Professional, knowledgeable, respectful. A great department. Gave my aging iPhone 11 new life. Very pleased

Agent (Cara) was great! Repair was smooth and updates were much appreciated.

I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!

Great service and response time. Solved my problem without me having to purchase a new device