Customer Ratings & Reviews

My battery again in 100% ❤️❤️ new and original baterry

Timely service by knowledgeable staff. Cheaper than Apple for BestBuy members

When I wanted to replace the battery in my iPhone 6 Plus, I didn't want to have to travel an hour to the nearest Apple Store, when there was an authorized Apple service center in Best Buy about 10 or 15 minutes from me. So I made an appointment with them, went in at the appointed time, and in less than 1/2 hour walked out with my phone with a new battery installed. Great!

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

The repair scheduling hours are until 5pm, you shouldn't offer until 8pm

Scheduling was a bit of a think but the work completed was good. Cost was good. Just hated having to plan so far in advance and stand in line to see squad members. Also the lead time on the battery was not initially shared and I felt was a long time. Why are batteries not in stock? or at least an overnite item, not more than 7 days.

The agent changed the battery and put screen shield on the iPhone. Two agents and both pleasant were pleasant.

Made a same day appt online and was taken care of right away.

I had a replacement battery for my iphone. The agent was very helpful and knowledgeable about the product.

Agents installed new phone battery, explained the process ad time to fix.

I brought my iphone in for inconsistent charging issues and was informed a new battery was the diagnosed issue. 2 things were not okay: 1) I left it to have battery replaced, I did not here from GS so I cld from my husband’s phone & they said they were trying to reach me using my phone number! (phone I left with them!). I told him I even left a different number when I called the squad and email address for contact but it was not used. 2) So When I went to check on the status of my phone, they then told me that the screen would not turn on so they would have to send it off to get looked at at the Apple store in either Houston or Oklahoma. They said it would take some time to get the paperwork together and I would be contacted to come in and sign documents to give authorization to send the phone off for repair. after four hours I did not hear from them so I called the geek squad and they said paperwork was not ready. it was then I decided to go back to the store pick up my phone and take it directly to the Apple store in San Antonio. I ended up paying $49 for a new battery put in by Geek Squad to my old phone but the entire phone had to be replaced by Apple store because they could not repair it. I don’t know what went wrong that the screen was not working after I took it in when it was working before and the only problem it had was that the charger was not charging very well but I had already purchased a new charger for my phone and just wanted to make sure that everything was working well that’s why I took it in the first place.

Good batter replacement. Fixed up iPhone 8 battery in a timely manner. Had to go to the Best Buy repair store, but they did a great job.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

I've been a 20+ year Apple user, and under almost all circumstances would go to the Apple Store for service. Today I tried to get an appointment for an iPhone battery replacement, and when I went to the Apple Store online, I couldn't get an appointment until Friday! So, seeing that they also list Best Buy as a service center, I went to the Best Buy website, and got an appointment in one hour...certainly a lot better than Friday! I was a little skeptical, as I always associate the Geek Squad with being a "PC" team, but I arrived at the time of my appointment, dealt with Mike (Agent Nelson), and he took care of the battery replacement in less than an hour, which was his estimate of how long it would take. He was professional, friendly, and efficient in handling the case. And, the phone was returned to me in exactly the same, clean condition, as it was when I left it with them. I couldn't recommend both Mike, and the Geek Squad, any more highly, and would definitely return if I needed some sort of service again. I was very happily surprised. Thank you Mike!

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

The battery was changed quickly and has worked well. I’m very satisfied.

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!