Customer Ratings & Reviews

Phone was acting up and this battery replacement fixed that issue. Dropped off the phone and they changed the battery and made sure it was working fine in less than an hour.

The agent who helped me was great and worked very quickly to replace my iPhone battery. Will most certainly return to the West Hartford BestBuy if I need other services.

The agent changed my iPhone battery and fixed the crack thanks you so much

I brought my cracked iPhone screen into Best Buy in the morning and by the afternoon they had it finished with the screen protector installed. It looked amazing!

Had a great experience with the GeekSquad changing out the battery in my IPhone. Would highly recommend their services.

Great place to get a battery done service and quality for all your needs I do recommend the Best Buy team for helping do repairs to iPhone!

Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

Quick and easy and no problems. They could maybe watch their language, but they were nice.

Done quickly and worked great there after. I highly recommend getting it done with the geek squad.

It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.

Much easier than visiting an Apple store in my case. Friendly staff and fast service.

the geek squad techs lied on several occasions, broke my phone, and only offered a far inferior loaner phone when I complained about the inconvenience. I look forward to never using their services again!

They broke my phone. Couldn’t take pictures or videos over Christmas.

As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.

The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.

They were great! They were efficient and courteous. Much shorter wait than with Apple Store!

The agent who worked with me didn’t need me to explain a lot. He really knew what needed to be done and did it fast and efficiently.

The agent change my crack in my iPhone thank you so much

Quick install of a new front screen for my iPhone XS Max. It took longer to register the phone and do the paperwork that it was to fix it.

They agent changed the battery, explained everything to me, also changed the screen protector for me. They were very pleasant & friendly.