Customer Ratings & Reviews

I had the battery replaced on my iPhone and am quite pleased with the result

Battery replacement by Best Buy was very efficient

Geek Squad representative was friendly and explained process thoroughly. Repair was done quickly and within the stated time frame.

Everyone was friendly, helpful, and efficient. It was a great experience.

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

The Geek Squad reps did a great job on my battery replacement. Good as new!

The process went smoothly and fast. Everything was done.

The staff was clear in communicating with me the time, and delivered product within the 3 hours as promised.

I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

Excellent service. Very professional and they fix my iPhone quickly

Got a new battery for my iPhone so glad I did!!!!!

Appointment was prompt. Service was quickly performed.

The battery in my 5-year-old iPhone SE 2 had dropped to 79% of original capacity, and having to be charged up constantly just to get through a couple phone calls. I had the Geek Squad successfully replace the battery. The problem was, a few hours after I picked up the phone, the rear camera quit working and the front camera malfunctioned. I am no longer able to use this for mobile deposit banking. I made several phone calls about this only to be told no, as I had not purchased the phone there. Disappointing.

Replaced phone battery perfectly in about 30 minutes!

Geek squad replaced the battery in my iPhone. They were super kind and very professional. I will be revisiting for an explanation as to why the battery replacement did not fix my issue of a quick dying batter.

fast friendly service. Young lady that helped me was very nice. had battery replaced in less than 3 hours. Great job!

it took two hours to replaced the battry on my phone. Very friendly and professional

Replaced batteries. Took a long time to complete the repair.

Great job works like it should. Fast work. Job well done. Geek

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.