Customer Ratings & Reviews

Scheduling was a bit of a think but the work completed was good. Cost was good. Just hated having to plan so far in advance and stand in line to see squad members. Also the lead time on the battery was not initially shared and I felt was a long time. Why are batteries not in stock? or at least an overnite item, not more than 7 days.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

good advice fast service, i'm ok...................

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

Fast, knowledgable people, and no perceived scaraches or damage.

Geek Squad did a great job installing a new battery in my iPhone 12 mini

The technicians were friendly, professional, and efficient.

The service was really quick and very professional.

All the 3 people who helped me with this service did an excellent job, were courteous and patient.

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!

Great friendly agents were helpful and informative

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

When I wanted to replace the battery in my iPhone 6 Plus, I didn't want to have to travel an hour to the nearest Apple Store, when there was an authorized Apple service center in Best Buy about 10 or 15 minutes from me. So I made an appointment with them, went in at the appointed time, and in less than 1/2 hour walked out with my phone with a new battery installed. Great!

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

I brought my iphone in for inconsistent charging issues and was informed a new battery was the diagnosed issue. 2 things were not okay: 1) I left it to have battery replaced, I did not here from GS so I cld from my husband’s phone & they said they were trying to reach me using my phone number! (phone I left with them!). I told him I even left a different number when I called the squad and email address for contact but it was not used. 2) So When I went to check on the status of my phone, they then told me that the screen would not turn on so they would have to send it off to get looked at at the Apple store in either Houston or Oklahoma. They said it would take some time to get the paperwork together and I would be contacted to come in and sign documents to give authorization to send the phone off for repair. after four hours I did not hear from them so I called the geek squad and they said paperwork was not ready. it was then I decided to go back to the store pick up my phone and take it directly to the Apple store in San Antonio. I ended up paying $49 for a new battery put in by Geek Squad to my old phone but the entire phone had to be replaced by Apple store because they could not repair it. I don’t know what went wrong that the screen was not working after I took it in when it was working before and the only problem it had was that the charger was not charging very well but I had already purchased a new charger for my phone and just wanted to make sure that everything was working well that’s why I took it in the first place.

Good batter replacement. Fixed up iPhone 8 battery in a timely manner. Had to go to the Best Buy repair store, but they did a great job.