Customer Ratings & Reviews

The battery was changed quickly and has worked well. I’m very satisfied.

after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

The agents replaced my old phone battery and were very helpful.

Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

Job was completed well. Phone has not missed working since update.

Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

All staff were very friendly and informative. The service was also very well done.

I was seriously upset my battery on my iPhone suddenly stopped holding a charge and had little hope the Geek Squad could help. Was I wrong! The employee was available at my appointment time, explained exactly what he was going to do and how long it would take and then did it. In under the time promised and the best surprise? It was amazingly inexpensive. I wouldn’t hesitate to use them again.

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.

Did a great job replacing my dad’s phone battery. Easy process and super helpful

Overall the Geek squad did a great job. The one issue was it took me a week to get that phone. Setting up an appointment was easy but then I had to wait an extra 2 days before I could pick up the phone. Because of scheduling issues. It would be great if they could fix that.

Had my I Phone 6s Battery replaced by Best Buy Mid Rivers. Apple said they are a 3rd party authorized repair facility. I called Best Buy and received a same day appointment. Phone took about 1 hour to replace battery. Cost was $31 including tax. Great service, Friendly and very Knowledgeable. I dealt with a Agent Hill from the Geek Squad. He was by far the best customer service person I have dealt with for a LONG time

Had my battery in my iPhone 6 replaced before the end of 2018 because the price of $29 instead of $79. Best Buy is now certified to work on Apple product so no need to drive to the Apple store. The battery replacement was quick and professional. It took about an hour to replace. I am glad I was able to get this done as the phone was running a bit slow. Plus I got it i. Before the price change.

The Geek squad was great. Tested the battery quickly. They determined I needed a new one. They explained everything in a language I could understand. They did the work in timely fashion. Definitely get your iPhone checked for an infected battery and definitely have the Geek Squad do it.

Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.

Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.

Thank you Best Buy for replacing my iPhone 6 battery through the Apple Battery replacement program. It was quick and simple and much easier and convenient than making an appointment and going to the the Apple store.

Service was excellent and I was taken cared in a great timely manner.