Customer Ratings & Reviews

The service was really quick and very professional.

The technicians were friendly, professional, and efficient.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

All the 3 people who helped me with this service did an excellent job, were courteous and patient.

Great friendly agents were helpful and informative

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

Good replacement which has helped my battery life and the overall experience of this older phone. I was disappointed that they did not have parts in stock.

I have nothing but songs of praise to sing for the Best Buy Geek Squad. Jacob was a saving grace, so patient, and actually got my phone fixed lightening quick so that I would have it before I went on a 3 week vacation. They went above and beyond and gave me a lot of confidence that my money was being well spent!

Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

Quick efficient service. All my Teck stuff I trust best buy

When I wanted to replace the battery in my iPhone 6 Plus, I didn't want to have to travel an hour to the nearest Apple Store, when there was an authorized Apple service center in Best Buy about 10 or 15 minutes from me. So I made an appointment with them, went in at the appointed time, and in less than 1/2 hour walked out with my phone with a new battery installed. Great!

They replaced my battry and my iphone 12pro Max screen

The Geek squad associate did very good job on their job.

I brought my iphone in for inconsistent charging issues and was informed a new battery was the diagnosed issue. 2 things were not okay: 1) I left it to have battery replaced, I did not here from GS so I cld from my husband’s phone & they said they were trying to reach me using my phone number! (phone I left with them!). I told him I even left a different number when I called the squad and email address for contact but it was not used. 2) So When I went to check on the status of my phone, they then told me that the screen would not turn on so they would have to send it off to get looked at at the Apple store in either Houston or Oklahoma. They said it would take some time to get the paperwork together and I would be contacted to come in and sign documents to give authorization to send the phone off for repair. after four hours I did not hear from them so I called the geek squad and they said paperwork was not ready. it was then I decided to go back to the store pick up my phone and take it directly to the Apple store in San Antonio. I ended up paying $49 for a new battery put in by Geek Squad to my old phone but the entire phone had to be replaced by Apple store because they could not repair it. I don’t know what went wrong that the screen was not working after I took it in when it was working before and the only problem it had was that the charger was not charging very well but I had already purchased a new charger for my phone and just wanted to make sure that everything was working well that’s why I took it in the first place.