Customer Ratings & Reviews

I felt cool having no case (or screen protector) on my phone. However, I did not feel cool when it slid out of my pocket and hit the concrete. I didn’t have coverage on it. Geek squad was able to replace the screen without the wait time of going to the Apple store but I still got the Apple store quality. I now have a case and screen protector and over a year later it still looks like new.

I made an appointment to repair the broken screen on my wife's iphone repaired. When we arrived the agent was waiting to meet us, she was very polite and explained the whole process including cost of the repair. We ran a few errands and in about 90 minutes received a call that the repair was completed. Upon returning to the store the agent helped us restore all of her data. I would recommend the Geek Squad for any repair that you may need.

The Geek Squad did a great job repairing my IPhone 7 Plus screen and replacing my battery. However, they failed to contact me when the repair was complete. They attempted but called the wrong number and sent an email to wrong email address. When I dropped off my phone I explicitly told them what email & phone number to use to contact me, however, they did not use that information. Therefore, I was without my cell phone for a day and half.

Work was impeccably done. My only complaint is I used Apple’s website to budget time for this service (1 hr) and it took over 4. Part of the issue was I didn’t realize they would back up my phone first - makes sense - but that delayed the repair significantly as a result.

Pricey, as all apple products tend to be. The ear speaker on my X went bad, and required replacement of the digitizer/ screen. Just over $300 bucks. Defective speaker? Really? Anyway, the new Apple Genuine world's well so far! The Geeks delivered as promised!

My daughters I phone 6 screen had vertical lines and was not functioning properly. I took it to the Geek Squad and the phone was repaired and it is functioning like new. The sales associate was kind, friendly and patient. He worked diligently with my daughter I phone and wouldn’t stop until it was finished. My appointment was scheduled for 11:30am and I was impressed with his service. I just can’t recall his name, I just remember him for his picachu tattoo.

I needed my home button replaced on my Product Red iPhone 7+, my “insurance” was going to replace my phone with a refurbished black one for a considerable cost instead of repairing it so I contacted Apple & they set me up with an appointment in Gurnee, IL. I was able to get my screen replaced for less than the cost of the replacement & will be going back to Best Buy when it is time for me to upgrade.

Agent listened to my needs and explained my options for repair of my iPhone X. Repair was perfect. No issues and done quickly. (1-2 hours) Will definitely use them for all Apple repairs.

The geeks fixed by iphone 8 plus screen and it was like new again. The techs are apple trained and I can tell by the quality is top notch. Would do again. Though, best not to break the screen again so I can save some money. But highly recommend!

Dropping of the phone and getting it fixed was fine but when it was time to pick it up, I waited for almost 10 min for someone to acknowledge there was a line at the geek squad counter (there was one person ahead of me). Finally that person went behind the counter and said “Hello? Is anyone here?” Into the room behind the counter.

The repair was easy, only went with Best Buy to keep my phone under warranty. Had insurance, had an otter box... still cost me over $200, yup The cost was crazy high to fix it. I could have gotten a new phone for the cost of a new screen.

Service was exceptional. They explained everything and completed it within timeframe they gave me. Before they handed me back the phone they checked it again and there was a problem with diagnostic. They took it back inside and reopened it and fixed issue. Phone given to me working fine. Employee was excellent

Took phone in for a frozen screen thought it was covered by Apple repair for free but turned out it was an aftermarket screen so it cost us $300 which was unexpected, but it was good service otherwise.

The service itself was great, however you might feel a little uncomfortable, knowing that you could have replace your lightly cracked iPhone screen for cheaper, down the road. However, I would never know if the workmanship would be the same.

My phone screen was replaced with perfect finishing and within a couple of hours. The support staff was short in staff but my support personnel kept me updated as his work progressed. I was able to finish some of my work while onsite waiting for screen to be replaced. Good service !

The employees were great! My screen had an issue where it needed replacement. Come to find out there was a flaw in the screen apple gave to the iPhone X and the screen was covered under warranty. The employees informed me of all of this and it was free.

They repaired my phone very quickly and my phone is working like new again. The only thing is that I found a few selfies taken by the people repairing my phone in my photo gallery which was very strange.

The gentleman from the geek squad didn’t amazing job was able to replace the face and my iPhone , Would definitely have the geek squad work on any device in the future references

Great screen cover. It attached nicely and looks nice. I hope it continues to look this way for a long time.

Best Buy repair staff replaced the screen on my Phone 7+ which was like getting a brand new phone. Thanks Best Buy.