Customer Ratings & Reviews

The concept is incredible for this vacuum. Mop and Vacuum at once and I never have to do it again? Incredible! Wake up to a clean house. Sign me up! In actuality, the robot has given me many issues. When it mops and vacuums at the same time, it turns the dust bin to mud and then basically becomes like concrete and needs to be cleaned out by hand. I've run into many errors with the clean base and now need to have it replaced. There are many software errors. It's almost taken me as much time to tend to this thing as it would have taken just to vacuum and mop myself. I give it 3 stars because I'm hopeful that the unit is bad and just needs to be replaced. If it works much better, I will revise.

Leaving dirt behind while vacuuming but the mop is good anyway not worth the price

I was a little skeptical about buying this model since I had issues with the previous iRobot I had. I’m really glad I took a chance on this purchase, I have 3 cats and 3 dogs who constantly shed this model has really good suction power and so far, it hasn’t gotten stuck, it doesn't have any issues docking on the base., and the transition between carpet, hardwood, and tile are seamless. The mopping power isn’t amazing but it does keep my floors tidy until I can give the floors a good scrub. I am VERY happy with my purchase.

Works good doing the vacuuming and mopping. This replaced one that had problems.

This mop/vacuum is amazing. I unfortunately went with a different brand and it was a huge mistake. Easy cleaning, water tanks very easy to clean abd actually use a lot less water than our previous brand.

It's too confusing and complicated always make error

This roomba is fine… it gives me more problems than Ive ever had with much much much cheaper shark robot vacuums. It sometimes seems to forget where it is and goes into no go zones or aimlessly wanders the house until it dies in a room it wasnt supposed to clean. I have not gotten the mop function to work so that is a major disappointment.

I really wanted to like it, i tried to like it. Ive has multiple products from this manufacturer with no issues. This latest and gratest module came up short. Streaking laminate floors, would get lost aven thought the mapping was done multiple times. Once it ran out of battery while doing a job. In this day in age, theres no excuse that it couldnt make it back home to base. I bought a competitors vacuum mop qnd are much more satisfied.

After sale support from iRobot is pathetic. Robot works mostly, but frequently gets stuck and requires assistance. After only two months of use it has stopped charging. Customer service has been unable to provide the necessary fix. Long term support for my older s9 has become nonexistent and customer service simply redirects to 3rd party providers. Probably my last iRobot purchase.

Like the roomba but after 1 week I don’t like it just goes round and round I rebooted it and still goes crazy

We love the Roomba,it works wonderful on carpet and hardwood floors. It's so great we named her Joy!! Because we are so Joyful not to have to sweep or mop

Never had a robot vacuum/mop before. But after a week of use on hardwood and tile on an open floor plan I’m very happy with the purchase. I think the sale price is reasonable for the mop/vacuum. I would’ve been disappointed with full retail; because that’s a lot of money for a lot of black plastic. I have the settings on most power and water, plus a double pass. It’s reasonably quiet but can take a bit of time. There are the occasional hiccups, but at least I can do other stuff while it’s working. I watched some reviews after purchasing, but before using it which made me ponder returning it. However, I’m glad I gave it a chance and will keep using it daily. The dock is kind of ugly (all of them are) but hopefully I can find some type of cabinet for it. Saves quite a bit of time. I do have short coated dogs and it does a great job vacuuming hair.

Never ever buy this Robot, today is my 16th day and it stopped working and iRobot support has no clue...here is the problem..so called Mop stuck at top and it wont go back to its place ..so it cannot go back to station to get it charged and it is out of charge there is no way to set it up manually ...so called dedicated team for this pricey robot have no clue ..

Bought this for my wife as a gift. She loved it! Definitely helps out with having a family. If I could I'd buy 2 but, upstairs will have to wait! Appreciate Busy Buy for having it available when needed it. Thank you!

I am very pleased, my assistant cleans all corners very well, I have already forgotten how to clean floors because she does it for me, thank you very much for my assistant

This is the third Roomba I have purchased, and they do not disappoint. I have it set up on a schedule to vacuum and mop twice a week, and only vacuum once a week. I purchased the floor cleaner that is recommended for it, and also the only one that keeps warranty intact. So far a great purchase!

Being a multiple dog household, we were unsure about an automatic robot floor cleaner that might be roughed up by our dogs who do not trust our standing vacuum cleaners. Also, I was unsure about using anything other than robust vacuums that specialize in pet hair. Thirdly, my kids are messy, and I was worried that a robot cleaner might choke on a random sock or crayon or lego piece or pieces of paper. Roomba Combo 10 Max works decently on hardwood floors and navigates gracefully around stuff on the floor. However, I had a tough time figuring out the gadget (and app) and am still unsure if I am doing everything correctly. The biggest gripe is that a 1400 dollar product came with zero instructions and manual. Finally, it did not perform well in carpeted areas. Packaging: The gadget came safely packed. The packaging material is tough and unboxing was not frustrating at all. Assembly did not take much time. The box contains some spares that will eventually come in handy. Usability: Usability is a big issue. The box came without a manual. At first it was difficult to figure out what to do with the machine and we did not want to break it (mind you, we are quite tech savvy and now spare a thought for the average American who are not!). Being a first-time user of a robot cleaner, I was extremely lost and frustrated initially. For instance, the ON light turned off after a few seconds of being plugged in and I had no idea why. I tried reconnecting it to other plug points on my wall and tried tightening the connection behind the machine, but the ON light kept turning off. I eventually found a pdf of a Roomba 9 series that provided some ideas of how to get the machine started. I understood that the machine was saving electricity, and it was supposed to turn off after 4 seconds of connection. Again, I am a first-time user of Roomba and some of the functionalities were not intuitive for me. The basic rule of usability is “do not make your user think.” I did not appreciate that I was expected to know or figure things out without a manual. The new Roomba failed miserably on that count. Without easy access to user instructions, I underwent a steep learning curve. Honestly, I am still unsure about how to use the machine after using it about 7 times. I would have loved to see a QR code with an online user guide and/or videos. FYI, the user guide was posted on the iRobot website a week before the review was written (on Aug 7, 2024): https://homesupport.irobot.com/s/article/843. App: As I was struggling with the robot, I was hoping to find a user manual somewhere on the App. There was none. I was not able to use the app correctly, either. The wifi and Bluetooth connections were good but the app made me put the Roomba resort to factory set up three times citing some errors. Again, without easy access to a manual, I was hunting around for answers on Google. I started the machine manually the first few uses before figuring out the app. The app, not as intuitive as one would hope, crashed on me quite a few times, too. The learning curve of the app is quite steep, too. Since I like to move around lighter furniture and chairs to make sure that floor is cleaned well, the mapping feature is sometimes getting a little confused. Also, it tries to mop and vacuum the same areas multiple times, thereby needing my intervention. I still have to figuring out the app function on mapping multiple floors. Again, this is something that I need to learn and figure out gradually. Look: The Roomba looks neat; its dock looks cute and inconspicuous. The dock could function as a side table, but it is a little too low for one. I have not found a function for it, yet. Loud: The vacuum is quite loud. If you want to watch TV while the Roomba is doing its job, you will definitely need to turn up the volume. It is not a gadget that will “quietly” work in the background. Once the machine docks, the cleaning/drying mechanism is very, very loud. The internal cleaning and drying is probably very thorough but the loudness is quite annoying. Pets: Much to my relief, the dogs did not see the Roomba as a threat. The senior dog tripped over it once (poor dear) and decided to ignore it completely. The puppy, who fights and bites our standing vacuum cleaners, often drops her toys in front of the moving Roomba and gets into her butt up play position. It is very fun to watch the two get along well. Hardwood Floor: Owners with large shedding dogs know that our floors are never clean. At least not for long after one round of vacuuming. I was amazed to find that the robot could pick up pet hair very efficiently. It performs near-perfectly on hardwood floors. I love that it is able to cover quite a lot of space (I want to say approximately 900 square feet of floor area before going back to its “home” for garbage disposal. It leaves the floor quite clean and covers every inch. However, the 90-degree angle corners are not cleaned completely. It is not a huge complaint, though, because I do not mind getting a paper towel and cleaning up a tiny bit of pup fur from the deep corners. Someday the designers will invent a technology that recognizes corners and sends cleaning tentacles out for perfect cleaning of the corners. Mopping: The mopping function is not efficient. It leaves two narrow wet parallel lines when it senses the need to mop (a cool robotic feature) instead of one wide wet mopped area as shown in the videos. The floor, therefore, is never completely mopped. Our natural hardwood floor has some knotty patches that are not completely flat. I think the Roomba decided that the roughness was dirt and went over the patch about eight times. I thought that was a cool, intelligent function. Carpet: As expected, the Roomba moved slower on the carpet and covered much less area before asking for the bin to be emptied. This would, of course, depend on the amount of fur your pups shed, if you have one or some. I am not completely satisfied with the performance of the Roomba on carpet. It left clumps of fur throughout the area and I had to go around the room picking up clumps of fur. I should not have to pick up after a 1400$ robot. The robot is probably not the best on carpets in a house that has multiple high-shedding dogs. Battery life could be better on carpet. While there are no complaints about battery performance on hardwood floor, on carpet, the battery ran out after cleaning around 300 square feet floor area. The bin needed to be emptied after every 15 minutes or so. This is not a Roomba that will automatically clean high traffic carpet areas in households with dogs. Clutter: The Roomba navigates around toys and furniture with smartness and agility. Surprisingly, it handled cords quite well. It went over the wires a few times without getting stuck. This is quite cool because I do not have to worry about it getting stuck or tangled. In order to let the Roomba move around, I ended up removing the clutter on the floor. This was a welcome side-effect of owning a Roomba. Going into the dock: The Roomba could not get inside the dock without a little push. I made sure that the dock entrance was completely clear and flat but it still went back and forth several times but got stuck while backing into the dock. We had to physically push it inside since it kept running out of battery trying to enter the dock.

I've been wanting to make the leap from basic manual vacuum OR mop Shark Clean to a full auto like this Roomba for years. I was wholeheartedly disappointed, and downright iangry, at how bad this roomba is! It is super noisy. Not "powerful suction noisy;" no, it sounded like it was falling apart as it rolled around squeaking and rattling. The mop does NOT mop; it just drags a damp pad behind it.... the "mapping" was terrible. It skipped half the house, it didnt vacuum in straight lines like our old Shark. Garbage, immediately returned. Not worth $299, let alone $800 sale, LET ALONE $1500.00!! The Eufy Omni 10 is doing everything this machine promised 10x better at half the cost.

This thing is absolutely junk. We have hardwood and tile throughout our house and it constantly has to be reset so that it will work. It will literally pull out of the dock and spin in circles or make about a 3 foot circle. Tried cleaning every sensor and wipe the entire thing down. It can't even find the docking station some days. Tried for several months to make sure we did everything correct but to no avail. This of course made us miss the return period. If anyone in your house has long hair you might as well save your money.

Although I do love the roomba, it is sometimes temperamental when it comes to emptying into the rubbish bin.