Customer Ratings & Reviews

After sale support from iRobot is pathetic. Robot works mostly, but frequently gets stuck and requires assistance. After only two months of use it has stopped charging. Customer service has been unable to provide the necessary fix. Long term support for my older s9 has become nonexistent and customer service simply redirects to 3rd party providers. Probably my last iRobot purchase.

Like the roomba but after 1 week I don’t like it just goes round and round I rebooted it and still goes crazy

Never had a robot vacuum/mop before. But after a week of use on hardwood and tile on an open floor plan I’m very happy with the purchase. I think the sale price is reasonable for the mop/vacuum. I would’ve been disappointed with full retail; because that’s a lot of money for a lot of black plastic. I have the settings on most power and water, plus a double pass. It’s reasonably quiet but can take a bit of time. There are the occasional hiccups, but at least I can do other stuff while it’s working. I watched some reviews after purchasing, but before using it which made me ponder returning it. However, I’m glad I gave it a chance and will keep using it daily. The dock is kind of ugly (all of them are) but hopefully I can find some type of cabinet for it. Saves quite a bit of time. I do have short coated dogs and it does a great job vacuuming hair.

I really wanted to like it, i tried to like it. Ive has multiple products from this manufacturer with no issues. This latest and gratest module came up short. Streaking laminate floors, would get lost aven thought the mapping was done multiple times. Once it ran out of battery while doing a job. In this day in age, theres no excuse that it couldnt make it back home to base. I bought a competitors vacuum mop qnd are much more satisfied.

Bought this for my wife as a gift. She loved it! Definitely helps out with having a family. If I could I'd buy 2 but, upstairs will have to wait! Appreciate Busy Buy for having it available when needed it. Thank you!

I love the idea of this machine, but in all actuality it’s not able to do either job well. Our S9+ could handle the floor in one run. This thing takes 6 trips back and forth to the base. Even if I vacuum the floor by hand before starting it. And it has errors on top of errors on top of errors. The mop is streaky at best and doesn’t do a good job at all.

I absolutely love love love my new Roomba. It cleans quite well. It’s so cool how it maps the room out first. So so clever. I really dislike vacuuming and dusting. So thank goodness I don’t have to vacuum anymore. Yay. Thanks Best Buy for another great buy. We’ve purchased several big ticket items within the last 3 months.

This mop/vacuum is amazing. I unfortunately went with a different brand and it was a huge mistake. Easy cleaning, water tanks very easy to clean abd actually use a lot less water than our previous brand.

Have been using this product for months and overall super satisfied with the iRobot max. I have it with 2 Huskies in the house and does a good job cleaning. Granted if I skip the vacuum for a few days, the dog hair will sometimes cause issues but usually works really well.

Never ever buy this Robot, today is my 16th day and it stopped working and iRobot support has no clue...here is the problem..so called Mop stuck at top and it wont go back to its place ..so it cannot go back to station to get it charged and it is out of charge there is no way to set it up manually ...so called dedicated team for this pricey robot have no clue ..

This is the third Roomba I have purchased, and they do not disappoint. I have it set up on a schedule to vacuum and mop twice a week, and only vacuum once a week. I purchased the floor cleaner that is recommended for it, and also the only one that keeps warranty intact. So far a great purchase!

Great. It cleans amazingly and not a single ounce of dog hair or dirt or dust.

Cleans and easy to operate and more silent than earlier products

It's too confusing and complicated always make error

Truly a step up from the antiquated I6 it replaced. This one both vacuums and mops the entire house in 2.5 hours where as the I6 was over 7 hours and it just vacuumed. It doesn't get stuck and is smart about avoiding most items. Got this on sale ($800) and at that price point it's a good value. Depending on your square footage your mileage may vary, but this thing is REALLY good!

Makes cleaning much easier, still have to do some areas by hand

Wow, the best! so happy with my Robot. You can use any room in your house, My robot make the map routine.

Bought an open box product looked brand new didn't think it would have any issues just figured someone decided they didn't want it especially after seeing it was spotlessly packed like new used it for a couple days then it started acting up, diagnosed the problem contacted customer support through best buy and told me to contact irobot customer service which after went through the whole process told me they would send a replacement unbeknownst to me they lied and didn't and in the mean time the time frame as to which it could be returned to the store ran out, what a joke

Very useful, little maintenance, and leaves the house clean!

I am very pleased, my assistant cleans all corners very well, I have already forgotten how to clean floors because she does it for me, thank you very much for my assistant