Customer Ratings & Reviews
- Model:
- JCD383
- SKU:
- 10757515
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Awesome Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This adapter is awesome! It connected both my USB mouse and USB Microsoft Ergo keyboard with ease, and the communication lag is zero between the devices and my external screen and my laptop.
I would recommend this to a friendBrand response from J5create Team
Posted .A perfect PnP device. Easy setup and I'm glad to hear all your add-ons works great with the Adapter. Thank you for your review and have a great day.
May not work for printing from laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold to me by Best Buy employee who knew my needs: Printing from new Macbook Pro to Epson 2650 printer. Could not send to printer (bouncing progress bar). Emailed j5create support and was informed I needed a *powered* adapter (more expensive). My adapter did work for downloading photos. This limitation was not mentioned in supporting literature or the product description.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I needed for Ethernet connection in my Mac desktop.
I would recommend this to a friendSleek and chunky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But if you are buying it to push video from another device unassisted, expect trouble. Can't push video from my C-book to an external monitor. Lacks the juice.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi, thanks for the feedback on the JCD383. We are sorry to hear you are experiencing discrepancies with obtaining video and we would value the chance to turn things around for you. In order to better understand the situation, feel free to contact support on the packaging and a specialist will be ready to assist.
Respectfully,
j5create
Beware this adapter overheated and failed!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hardly ever write reviews, but I need to warn people about this USB adapter! I used this device with Macbook and audio interface for voice over. About 3 months after purchase, I added a 4" ring light for Zoom calls and right away the device got very hot. I thought it was an anomaly, however, during the next Zoom call, I got a warning on my Macbook that a device was overheating! The adapter failed - the ring light and the microphone just cut in the middle of the meeting. The adapter was very hot to the touch - I had to disconnect it from my Macbook so it could cool down. Of course, I'm outside of my return/exchange window. So frustrating for an $80 device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, dhvoice, we greatly value your input as we constantly seek to improve. It is expected that the JCD383 USB Type-C Mini Dock will get very warm-to-moderately hot, but is certainly no need for alarm. We have stressed tested the JCD383 USB Type-C Mini Dock and have been able to determine that the average maximum operational temperature for the adapter is ~106 °F / 41 °C, while the adapter is under full-load or being used continuously for periods >~ 1hr.
Please also take into consideration, the ambient temperatures will also affect the temperature that the adapter, as well as the computer, will operate at. Apple recommends that you "use your Mac notebook where the ambient temperature is between 50° and 95° F (10° and 35° C)."
https://support.apple.com/en-us/HT201640. In our testing, we have found that for Macbook Pros, the average maximum operational temperature for the adapter is ~100 °F / 37.78 °C to ~140 °F / 60.00 °C, while the computer is under full-load or being used continuously for periods >~ 1hr. The temperature that the Macbook Pro is running at, may also affect the operating temperatures of our USB Type-C multi-adapter. If you are noticing that the JCD383 is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced. In our testing, we have not found the JCD383 to run anything higher than 112°F/44 °C, for periods <10 minutes. Please feel free to reach out to the support team printed on the casing to speak with an agent with questions, comments, concerns. Because the JCD383 is under a manufacturer's 2 year warranty, we are open to exchanging it if you wish. Thank you for your time and we apologize for the inconvenience this caused.
Respectfully,
j5create
It gets the Job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a USB adapter, this really gets the job i was looking to get done done.
I would recommend this to a friendPerfect for Quarantine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought a pixelbook go and want to connect it to my monitor since I don't have a desktop and this makes it happen. I can use it for my pixelbook or my ipad pro when I want to a bigger screen to look at.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
That's great to hear! I'm glad that this has made things just a little easier for you. If you should need any assistance with our product, please don't hesitate to contact us. Our information can be found on the back of all of our product boxes and on our website under the support tab, where you can also find links to our live chat and phone support.
Thanks,
j5create
Great for travel but not for home network
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel but using on home network with too many devices product heats up.
I would recommend this to a friendBrand response from J5create Team
Posted .Rocketman, in regards to the heat build up, we can understand the concern. Due to electricity running through the dock, this is considered normal; if the JCD383 is becoming too hot to where it is harming you, we recommend seeking an exchange. The JCD383 is covered under a manufacturer's warranty and we'll gladly exchange it for you - Thank you for your time.
Respectfully,
j5create
Nice device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice device. I use it for my laptop when traveling.
I would recommend this to a friendGood adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With only 2 USB-C ports and no USB-A ports, this was the perfect solution for my MacBook Air
I would recommend this to a friendPretty Slick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This had the most optimal slots for my use. Works great.
I would recommend this to a friendDisappointing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable is too short. Constantly having to reach around the back of my computer to plug anything in. First week of use I lost two thumb drives (became corrupted and unrecoverable). I stopped using it. Not worth what I paid for it, but I purchased it under the advice of a customer service rep in the store.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, we keep the host connection at a reasonable length to avoid signal degradation. In order to narrow down the exact issue you are experiencing, we recommend contacting support by Live Chat or a Support Ticket and a specialist will be ready to assist in resolving this. Our phone support will temporarily be unavailable due to COVID. Cordially, j5.
mine gets too hot, ethernet connect not dependable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got almost too hot to touch while using the powered USB to charge a phone. When plugged in with Ethernet it seems to work intermittently, When in use during a Zoom meeting while this device was only connect to ethernet and the computer it dropped out of the session multiple times until I finally unplugged it and went back to using wi-fi.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I am sorry to hear of any issues that you may be experiencing with your JCD383. It is expected that the JCD383 USB Type-C Mini Dock will get very warm-to-moderately hot, but is certainly no need for alarm. We have stressed tested the JCD383 USB Type-C Mini Dock and have been able to determine that the average maximum operational temperature for the adapter is ~106 °F / 41 °C, while the adapter is under full-load or being used continuously for periods >~ 1hr. Please also take into consideration, the ambient temperatures will also affect the temperature that the adapter, as well as the computer, will operate at. If you are noticing that the JCD383 is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced. In our testing, we have not found the JCD383 to run anything higher than 112°F/44 °C, for periods <10 minutes. Please feel free to reach out to the support team with more questions printed on the casing and an agent will be happy to help and exchange if necessary.
Respectfully,
j5create
Easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and is plug and play. Feels like it is well built.
I would recommend this to a friendDon't buy for steam deck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works fine on pc, but doesn't work with Steam deck. Don't buy it for that.
I would recommend this to a friendPerfect for your laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend this product for your laptops or computer
I would recommend this to a friendLife saver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a tablet with minimum inputs. This is a lifesaver. I can charge my phone, download, upload and also do things I don’t understand yet. Lol.
I would recommend this to a friendWorks for my MacbookPro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one seems better than the other option. You don’t have to be super-careful how you have it hooked up. Won’t bend/break like the other more expensive model.
I would recommend this to a friendBrand response from J5create Team
Posted .No wrong way of connecting to the Mac; the JCD383 quickly adds HDMI, Ethernet, charging capabilities, SD card reading and more in one making this a handy adapter for your needs.
Cordially,
j5create
Quick, easy, works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just plug and play for both PC and Mac, handy for use with external monitors
I would recommend this to a friendGood for a while.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give this a 5 star but after a few use it broke.
No, I would not recommend this to a friend