Customer Ratings & Reviews

It is expected to observe that the aluminum shell of the USB-C hub gets warmer, especially if the USB-C pass-through charging and/or all ports on the hub are utilized. Please note that hotter operating temperatures can be expected.

The USB-C Multi Adapter requires a computer to support DisplayPort Alt Mode and Power Delivery over USB-C. Without those features, this device will not be compatible to your computer. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.

if the device is too hot to handle, please contact j5create support and they will do an exchange under the 2-year limited warranty. We apologize for the inconvenience this has caused. j5create.

I'm really sorry to hear about this! We do expect that the device will get warm to moderately hot, but this is well within normal ranges. Our device has been stress tessed and we have found that the average max opeational temperature for this product is ~106 °F / 41 °C, this is also while the adapter is under a full load or is being used continuously for >~ 1hr.Please remember that ambient temperatures can also affect the unit as well as your computer. Manufacturer's recommend that computers be used where the temperature is between 50° and 95° F (10° and 35° C)." If you are finding that your device is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, it may be defective and we'd be more than happy to help with an exchange. While testing, we haven't found this product to run at anything higher than 112°F/44 °C, for periods <10 minutes.If you would like to speak to our customer service representatives, our information can be located on the back of all of our product boxes, as well as on our website on the contact page.Thanks! j5create

Bad connections can be frustrating, we understand and apologize. In order to narrow down what the issue could be, we would value the opportunity to troubleshoot this and offer an alternative if we're unable to resolve it. If interested, technical support can be obtained by contacting support on the packaging and a representative will be glad to help.
Respectfully,
j5create

Hi,
If you have any questions or need suggestions about any of our devices the j5create customer support team is available to assist. Our team not only can help troubleshoot they can make recommendations based off of your needs and computer system.
Cheers,
j5create

Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab and a specialist will be ready to assist you. Thank you.

Generally, adapters emit heat as a normal part of its operation, especially if the USB-C pass-through charging and/or all ports on the hub are utilized. Please note that hotter operating temperatures can be expected. Make sure the multi-adapter is placed on a flat surface with sufficient airflow around it. Blocking the vents or using the adapter in an enclosed space can contribute to overheating. However, if the Multi Adapter becomes too hot to handle, please contact j5create Technical Support Team regarding this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.

If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.

Hello Steve,

Thank you for sharing your review for the Mini Dock.
It is expected that the JCD383 USB Type-C Mini Dock will get very warm-to-moderately hot, but is there no need for alarm.
We have stressed tested the JCD383 USB Type-C Mini Dock and have been able to determine that the average maximum operational temperature for the adapter is ~106 °F / 41 °C, while the adapter is under full-load or being used continuously for periods >~ 1hr.
Please also take into consideration, the ambient temperatures will also affect the temperature that the adapter, as well as the computer, will operate at.
However, if you are noticing that the JCD383 is exceeding the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced.
In our testing, we have not found the JCD383 to run anything higher than 112°F/44 °C, for periods <10 minutes.

Thank you,

j5create

Computers must support "Power Delivery" for pass-through charge over USB-C. Please make sure a power-brick is 65W or higher. The device supports up to 100W. The BC 1.2 Fast Charging port supports up to 2.4A for mobile devices. ** Feel free to contact j5create Technical Support if you require further assistance. Thank you.

Hi Jade12, I regret to hear the JCD383 stopped working after only 6 weeks. In order to narrow down the root of the issue, please feel free to reach out to the support team and seek an exchange. The JCD383 is covered under a manufacturer's two year warranty and if still within the time frame, we will gladly exchange it for you.
Respectfully,
j5create

Right accessory with the necessary capabilities; the JCD383 supplies ports for video output, Ethernet connectivity, charging capacities, SD card reading and USB ports for peripherals all in one making this a handy device for working at home, or office.
Thanks for the review,
j5create

Computer must support Power Delivery for pass-through charge.

I apologize for the experience you have had with your USB-C Multi Adapter. The adapter does warm but should not get hot enough to where it can harm you. The product comes with a 2 year warranty that allows you to swap a defective product with a working one. Our customer support team can assist you with the warranty process. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab. Thank you.

The USB-C Multi Adapter requires a computer to support DisplayPort alt mode transmit audio and video signals via HDMI. Generally, adapters emit heat as a normal part of its operation. Please note that hotter operating temperatures can be expected when the USB-C pass-through charging and/or all ports on the hub are utilized.

The Multi Adapter is perfect for small workspaces, home offices and for on-the-go. Thank you, Beevee20.

I apologize for the experience you have had with your USB-C Multi Adapter. The hub may get warm, but it should not get hot enough to burn you. Our customer support team is available for any questions or concerns you have may have. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.