Customer Ratings & Reviews
- Model:
- JCA374
- SKU:
- 5602501
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the USB-C Multi-Adapter for its HDMI functionality, ease of use, and overall performance. Users appreciate its connectivity options and compact size, as well as its compatibility across different operating systems. However, some customers have expressed concerns about the product's price, power delivery, and heat generation.
This summary was generated by AI based on customer reviews.
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just... doesn't work. They have you download a bunch of software to make it compatible and it still does nothing. Tried to get a new one with the warranty and even that didn't work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Adapter comes in 2 versions, a Plug n Play, the other a driver base. The PnP requires a computer to support DisplayPort Alt Mode for video out and Power Delivery for pass-through charge over USB-C. Please refer to the manufacturer of your hardware for more information on your device. Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist you. Their information can be found on our website under the "Support" tab. Thank you.
not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nightmare your site and the store said this was in stock twice! I drove 15miles each time for them to tell me it wasn't in stock waist of my time . Time is money I sell Insurance. disapointed will most likely buy from Amazon from now on
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that you had difficulties finding the adapter. If you need any assistance getting it set up you can contact j5create customer support for assistance. You can find our contact information printed on the product packaging.
Thanks,
j5create
Better buying something off Amazon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash just like most of J5 products. This has not even lasted me a year. The USB ports are trashed after continuous docking. J5 company support for issues with driver for new M1 Pro chip is abhorrent.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCA374 is a Plug n Play, it does not require a driver. In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Great product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great product. Great product. Great product.
I would recommend this to a friendConnectors not tight fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device does not work well. The connections are intermittantZ
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Available USB-C port that supports DisplayPort Alt Mode and USB is a must.
Doesn't work with my laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Lenovo yoga 920 with ucb-c thunderbolt port. I bought this hoping to connect a monitor. It does not work. It could be that that it doesn't work with that port, but there is nothing on the package to indicate so and the Best Buy person provided little additional insight
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Rici, I sincerely regret to hear about the experience you had with the JCA379. When it comes to finding the right device for your Lenovo Yoga 920 or other computer, our agents are available and ready to assist in anyway we can. We will look up specifications and inquire about your needs. If in the future you have questions about compatibility, please reach out to support and a specialist will gladly assist.
Respectfully,
j5create
Not great. There are better options available.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ports are a little loose and so the cords can easily come unplugged. Also, the Ethernet port, which is the primary reason I bought this one, does not work at all. I need to return this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Matt!
I'm really sorry to hear this and I hope that you were able to find a device that worked for you. I'll pass your feedback along to my team so that we can continue to improve our products. Please don't forget that my customer service team is always available to help you whenever something like this happens. Our information can be found on the back of all of our product boxes as well as on our website under the contact page.
Thanks,
j5create
Adapter stopped working 3 months after purchase.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device stopped working entirely 3 months after purchase. I took it to the Geek Squad and they confirmed that it wasn't the port on my new laptop. None of the ports in this adapter worked after 3 months.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Sean, in order to narrow down the exact issue you are experiencing, we recommend contacting support on the packaging or our website and a specialist will be ready to assist in resolving this. We apologize for the inconvenience. Respectfully, j5 Team.
Great item Highly Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described Been using it since without any issues. Only wish it had a VGA output as well Otherwise a great design
I would recommend this to a friendBrand response from J5create Team
Posted .Diverse capabilities along with a sturdy build make the JCA374 a top choice and we are excited to hear it is meeting your expectations. For VGA connection in a hub, we recommend the JCD384 as it's plug-and-play nature requires no complex driver installation and will have you working in seconds.
Regards,
j5create
Ehh nit good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go better this one stoped working already so buy two or a better one
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Multi-Adapter. The product comes with a 2 year warranty that allows you to replace a defective product for a new one. For more information regarding our warranty policy please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Didn't work on my Lenovo laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to link a secondary display via HDMI on my Lenovo yoga 910. The hub worked for everything EXCEPT the hdmi port. I ended up returning this product and ordering a hdmi-USBc adapter. I figured at such a high price maybe it would work as described, and how wrong I was :/
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Available USB-C port that supports DisplayPort Alt Mode for video out via HDMI. Please check specification on computer's hardware.
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke soon after I got it. It worked ok for a couple of weeks and then suddenly stopped. I tried updating firmware and driver. It was no longer recognized by either computer I tried it on.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCA374 is a PnP, no driver needed. However, computer must support "DP Alt Mode" and "PD" for full functionality. In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Good but not for mac type c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is tking time to connect to mac and LAN is pretty slow
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please select full duplex through your network settings to adjust speed.
money wasted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased one in this January. It was pretty expensive compared with other brands. But then just after three months it stopped working totally.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Luke, I'm very sorry to hear about your feedback on the JCA374. The JCA374 is covered under a manufacturer's two-year warranty and if interested, we would love the opportunity to discuss what exactly occurred. If necessary, we will be more than happy to exchange it. We can be reached by email, chat, or phones if you prefer. I appreciate you taking the time to leave a review and look forward to hearing from you.
Respectfully,
j5create
Barely works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device unable to handle hdmi to usbc connectiom, monitor flickers
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Multi-Adapter - HDMI/Ethernet/USB 3.1 HUB/PD 3.0. Your computer, tablet, or smartphone must support DisplayPort Alternate Mode in order for the HDMI port to work. I recommend contacting our customer support team who can help identify what the issue may be and can find a solution for you. Thank you.
Don’t buy this item!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Any monitor I use through the HDMI port flickers. I’ve used it with multiple monitors and computers all with the same result (so I know it’s not the computers error). I would not recommend!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mark,
If you would like troubleshooting assistance with this device I would recommend contacting j5create customer support. They can provide technical assistance with the adapter and also determine if it still covered under warranty. I hope that you give us the opportunity to resolve this issue to your satisfaction.
Thank you,
j5create
Quit working in less that 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for the first couple of uses, then the next time I plugged it in, it couldn't be recognized. Tried reinstalling drivers, but nothing fixed it. I have only owned this for about 2 months before it quit working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Scorice, I'm sorry to hear about the experience you had with the JCA374. In the case where the hub has stopped working, we recommend calling in to speak with a rep and a specialist will diagnose, troubleshoot and offer an exchange if necessary under the manufacturer's two year warranty. We apologize for the inconvenience and hope to earn your trust again.
Respectfully,
j5create
Not a great product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was going to be a great product for my laptop, but it was not. Once it is connected to my laptop, even if I barely touch it, it disconnects all of the items I have plugged into it. Very frustrating.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about the trouble that you've been having with your device! Please contact us at either the information on the back of your product box or at the support page on our website! We'll be more than happy to help get you up and running.
Thanks,
j5create
It didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending an hour downloading software, which isn’t compatible with some versions of MacOS, I finally got it “working” only to find out the ether net connector didn’t work... which was the only reason I bough my the unit. I refund it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .JohnDawg, We apologize for the JCA374's Ethernet port not working. In order to narrow down the root of the problem, we recommend contacting the support team, a specialist will be able to diagnose, troubleshoot and offer solutions. Thank you for your time and we hope we can earn your trust again.
Respectfully,
j5create
Too slow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really, really slow. Took over 20 minutes for anything to show up on my monitor. Took it to back Best Buy and they had the same result.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
