Customer Ratings & Reviews
- Model:
- JCA374
- SKU:
- 5602501
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the USB-C Multi-Adapter for its HDMI functionality, ease of use, and overall performance. Users appreciate its connectivity options and compact size, as well as its compatibility across different operating systems. However, some customers have expressed concerns about the product's price, power delivery, and heat generation.
This summary was generated by AI based on customer reviews.
Worked great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never failed me the connection worked great with my laptop and was cheaper than other options
I would recommend this to a friendBrand response from J5create Team
Posted .Working great and not failing when you need it most, the JCA374 will supply just about everything you need to get the job done.
Gratefully,
j5create
Poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried connecting several different things to the USB ports and experienced a lot of lag. I tried connecting a Logitech keyboard and mouse and a Logitech wireless headset. The connection was spotty at best and would fade in and out.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you are using a high-powered USB device, attach a USB-C power adapter to the power delivery port to ensure maximum performance.
Did not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ethernet port never worked. Also, 4K monitor would not work through this either. For both, I had to buy the Apple and Belkin adapters for these two items to work. This is basically just a usb multi-port adapter now. I would not recommend this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Ethernet port requires an installation of a driver and the HDMI port requires a computer to support "DisplayPort Alt Mode" over USB-C for video out on PnP ports. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Did not work with latest macOs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with latest Mac operating system (when I bought it). Had to return it and find another way to connect my monitor to my MacBook. Wasted a lot of time on this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Incompatibility with the latest macOS can be troublesome - we're sorry to hear about your troubles. The JCA374 requiring drivers for Ethernet may put a hold on your work. In this case, we recommend exchanging the JCA374 for a JCD383, or JCD384 as the whole adapter is plug-and-play; which means no driver installation is required. If needed, support can be reached via phone, tickets, chat to answer any questions you may have - thanks for the input and we hope we can assist.
Respectfully,
j5create
3 Months and Broken
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this device for 3 months and it broke, simply does not work. Updated drivers, searched for fix but it just does not work. Best Buy wont return the item now, so its just trash.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Dave!
I'm very sorry for the inconvenience that this has caused you. Your device is covered under the two year warranty through our company and we would be more than happy to assist you and exchange this. Our information can be found on the back of all of our product boxes and our website under the support tab. There you can find links to our livechat, phone and ticketing services.
Thanks,
j5create
Does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ethernet port did not work. Bought another brand and worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform for the Ethernet port. Depending on the OS you have, different instructions apply. Drivers are located on j5create website under the Support tab. Thank you.
doesn't work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 2019. And it stopped working in March 2020. I bought this to use ethernet but as long as this is plugged in, not only ethernet but only wifi is disabled.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jackie!
I'm sorry to hear you've had so much trouble with our device. If you would reach out and contact us on our website under the contact page, we'd be more than happy to assist you in correcting this issue.
Thanks!
j5create
nogood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work properly. Once I connected the device it took to long to recognized my macbook and set up then my screens kept going blank.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to properly help with troubleshooting the issue you are experiencing. Their information can be found on our website under the "Support" tab. Sincerely, j5
TJS2021
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprising how much you pay for this and it's not always effective. Beats me how -- but ther are pieces of equipment this product is not usable on.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi TTJS2021, to further understand the issue you are experiencing with the JCA374 and to help troubleshoot with you, I recommend giving us a call or if you prefer email/online chat, so we may be able to narrow down the problem on the JCA374 device. Cordially, j5create
J5 create
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this item if you’re gonna use it for Mac OS catalina I returned it and went out and bought some no name brand that Realtek made and it works great
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We appreciate your feedback on the j5create adapter. The Catalina operating system has additional security measures when installing third party driver software. This will add additional steps to be able to install our driver software. If anyone needs assistance setting up their new j5create device I would recommend contacting j5create customer support. Our customer support contact information can be found on our website as well as on the product packaging.
Thank you,
j5create
Buy a different model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are issues with the USB ports and the power- in connector. Loose connections. I have to wiggle the cables to make them work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service. Their info is located on the product packaging as well as our website. An available agent should be able to help you troubleshoot or set up a solution. Cordially, j5.
Broke quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this for less than two months and when I unplugged a USB, the internal plastic part that accepts the plug pulled out with the cord.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi JTS1, I'm sorry our JCA374 device has broke. Please contact our representative so they may setup an exchange with you. Our contact information can be found on j5create website. I apologize for the inconvenience this has caused. Sincerely, j5create.
Stopped working with Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know if it was an Apple auto update or failure of firmware, but after an hour of Apple Care found out why laptop and monitor weren't working together was this hub.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .NotThatPicky, I regret to hear about your experience with the JCA374. In order to obtain a better understanding of the situation, we would value the opportunity to discuss and troubleshoot the setup. If and when you get a chance and if you still have the j5create device, please reach out to support at your earliest convenience and an agent will gladly help.
Respectfully,
j5create
Looking good but no performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Did not work with the new MacBook Pro the device was not showing up anywhere and the usb did not connect
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was defective and returned it ...................................................
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi-Adapter requires an available USB-C port that supports DisplayPort Alt Mode v1.2 and USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device.
was not able to try this -- won't work with my Mac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded the software to two Mac products and it would not work with either one. Incompatible with Mac's even though the sales person AND their directions say it is.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .MacUser, I'm sorry to hear you were not able to get the JCA374 to work. Our technicians are standing by ready to lend a helping hand for times of struggle. If you would like assistance in the future with any of our products, feel free to reach out to support and an agent will be more than happy to answer any questions or concerns you may have.
Respectfully,
j5create
Very difficult to set-up
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this product. Forced you to download an app. Could not even in connect to any port. I tried ethernet, USB and HDMI. Very difficult.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
This adapter does require drivers to be installed to function. If you need assistance our customer support team is available to help. You can find our contact information in the link below:
https://en.j5create.com/pages/support
Thank you,
j5create
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work, Couldn’t return it because the date was during my family vacation. But a different brand of Amazon that worked perfectly
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Eldra, I am sorry to hear about the JCA374 not performing to your needs. If you recently purchased the JCA374 within the last two years, we will gladly exchange it for you. In the case where the HDMI is not outputting video signal, we will recommend a model that will work for you. Our contact information can be found on the website and packaging. I look forward to hearing from you.
Thank you,
j5create
Product defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manufacturer tech support stated the unit is not properly shielded and caused the interfere with the wireless adapter on my MacBook. For this reason, the product is unstable for me.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We recommend wired USB peripherals to avoid RFI issues. Sincerely, j5.
Not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was kind of expensive and in the end it broke down. I don’t really recommend this device. Get yourself a different brand.
I would recommend this to a friendBrand response from J5create Team
Posted .I regret to hear about your experience with the JCA374. The JCA374 is covered under the manufacturer's 2-year warranty and if interested in obtaining an exchange, please feel free to reach out to support and an agent will be happy to get you setup. I'm sorry to hear this happened to you and look forward to hearing from you.
Respectfully,
j5create
