Customer Ratings & Reviews

These replaced my 200 series and im very happy with the incredible sound quality and better bluetooth connection.

Not much to say. This is as advertised. Clear audio, great product. Purchased as a gift and the person can hear again.

The aids didn’t work with my Samsung cell, but the reviews had prepared me for that, so I moved to an iPhone. Now these hearing aids do everything claimed! I am impressed with how easy the app is to use to adjust to almost any environment quickly. I hadn’t realized how much I was not hearing until I got these aids!

Hello - If you are considering OTC hearing aids, these are fantastic and you should avail yourself to the trial period. I tried several prescription hearing aids and for my purposes (limited hearing in crowded situations such as restaurants and others, difficulty in clearly distinguishing words that sound similar) and found these to provide the best clarity and user interface. The online support is very helpful. Initially take the online hearing test and if you share the results of an audiology test, they will tweak the settings to further refine the set up to align to your needs.

They exceed my hearing clinic hearing aids that I have had for 12+ years

Amazing! Love these! These work just as good as the more expensive ones!

Great OTC hear aids. App is easy to use and customize

Pretty good…I bought the extra care (probably not their terminology) so I could take advantage of the professional help when needed. I haven’t been completely overjoyed with their attentiveness or protectiveness, to be honest.

These hearing aides are awesome. Being able to hear things I haven't heard in over 10 years is amazing. The online support is also amazing. I love that i can have them connected to my phone. The fact that they are not noticeable is a huge plus.

Still getting used to them. They do work and the support team is great.

These are very nice hearing aids. Comfortable, lightweight, easy to attach to your ear, easy to control with the app, and plenty of maintenance supplies included in the box. Speaking of the box, the hearing aids come with an elegant storage case that also functions as the charger for the hearing aid batteries, a large variety of “domes” to attach to the aids depending on the size and shape of your ear canal, a good supply of replacement ear wax filters, a tool for measuring your ear size should a different receiver wire length be needed, and detailed instructions. As might be expected, the instructions say to fully charge the aids before first use. Also, the instructions say to download and install the Jabra app before using the aids. One good reason to do this is that the app gives the state of charge of each aid, so you’ll know when they are fully charged. There is also a series of lights on the charger case to indicate the state of charge, but I found the indicator on the app more convenient. To use the aids, install the appropriate dome for your ear (you might want to try several different sizes to see which is most comfortable), put the aids in your ears, and turn them on by pressing the button on each one for five seconds. The control buttons are like many control buttons nowadays and can perform different functions depending on how long the the button is held down. In the case of these aids, a brief tap of the button changes the “hearing mode” of the aid, of which there are four (all-around, restaurant, music, and outdoor). The mode can also be changed quickly using the app. You choose the mode depending on the ambient noise environment around you, with “all around” likely to be the setting used most often. A set number of beeps indicates which mode is in effect as you change (one, two, three, or four, respectively). The app also allows you to set simultaneously or independently the relative volume level of the aids, with “50%” being the default setting. You can also set various filters to reduce noise, increase speech clarity, or customize your own. I have left mine in the standard setting. The aids come with two different types of dome, which is something I’ve not seen before. The standard type is “closed,” where the dome looks like an upside-down cereal bowl. There is also an “open” type, with openings cut into the dome, like a cereal bowl with rectangular cutouts in it here and there. The idea is that these domes can reduce or eliminate “buzzing,” if that’s something that should happen while using the aids. I’ve not experienced this, so I can’t comment on how well this works. The box includes a supply of wax filters and tools to replace them. You will need to, of course, order more over time. Jabra is good at sending you emails with videos on how to do various things that I have found quite helpful. Another aspect of the Jabra experience is that you are entitled to a free consultation via remote video call with an audiologist to discuss anything you want about the hearing aids, help you if you’re having problems, offer tips on use and care, and that sort of thing. The instructions and app ask you to schedule a meeting practically as soon as you open the box. I did this, but I was not able to get an appointment any sooner than two weeks later. Then, about a week before the appointment, Jabra cancelled it and asked me to reschedule. I did that, and the next available time was another week later. So it was a full three weeks after acquiring the aids that I was finally able to have the meeting. This doesn’t affect your ability to use the aids as it is easy to assemble and install them in your ears and get them up and running right away. It’s actually good to have had a chance to use them for a while before having the conversation because you’ll have had time to see how they work and better define any questions you might have. My video call went very well. It took about 15 minutes. The audiologist answered my questions. She also had me install the ear-measuring tool on my head and the take a photo of it, do this for each ear, and then email her the photos. She wanted to make sure I had the correct size wire that attaches to the aid and that has to reach down into my ear canal. The box includes only one “average” size wire, and it’s possible that you might need a longer or shorter one in your situation. In my case, I needed a longer wire, and Jabra sent it to me by second-day air at no charge, so I had it two days. They also sent an email with a link to a video on how to change the wires, and the aids fit much better now. Before, the ends inserted into my ears tended to pop out on their own. One other thing that Jabra does for you is have you take a hearing test (at home) prior to using the aids. You’ll need a pair of headphones that can connect to your phone. The test plays a series of tones at different frequencies and different volume levels, and you indicate by tapping a button on the phone at what volume level you can first hear each tone. This is done for each ear, and the data collected by the app is sent to the aids before you put them on for the first time. It turns out that I suffer from some loss of hearing at the higher frequencies, which I knew, but my left ear is a little worse than my right, so the aids were adjusted accordingly. So I have been using these aids for the better part of a month now, and they’re quite nice. Comfortable. Easy to install. Easy to charge up. Nicely adjustable. You can also schedule additional video calls if you wish, and that’s a nice feature as well. Very highly recommended.

As usual Jabra made and excellent quality product.

After an hour I forgot these were in my ears! They are the smallest, lightest weight hearing aids I have used and I have tried at least four other brands. Basically, they are a device that connects to my phone. I can play music and/or calls from the Jabra hearing aids or I can use the phone speaker. I prefer the latter with the Jabra hearing aids in my ears. I can hear the conversation or music much clearer and at a lower volume then I would without the hearing aids. If I switch the device the phone is using to the hearing aids I can walk around the house without the phone in hand which is nice. With some of the other hearing aids I’ve tried I would get reverberation of my own voice. With the Jabra hearing aids I don’t have any reverberation of any kind. They are quite sensitive and do pick up even the smallest of sounds, like taking off my glasses. Now I hear the clack of the keys when typing or the click of the mouse. I even hear the turn signal in the car now. Hadn’t heard these noises in sometime! The app is easy to use and is very straight forward. Three delivered profile settings allow you to choose help with loudness and clarity, mostly loudness or mostly clarity. You can adjust for focused or all around hearing based on your surroundings such as a restaurant, outdoors, etc. Overall a very easy app to use. The help section is easy to find and provides multiple avenues to contact support. The app also lets you know the status of the charge so you can charge them when needed. Because I had another set of hearing aids paired with my phone it took me awhile to figure out I needed to forget that device in order to pair the Jabra hearing aids. Very important, look at the directions provided and pair via Bluetooth under accessibility area then install and sync with the app. Jabra has an excellent support system in place. There are plenty of videos/instructions as well as a real person you can speak with by appointment. Advance warning, appointments are a week or more out so go ahead and make your appointment right away. My Jabra hearing aids worked great right out of the box and I didn’t think I needed to talk to anyone but I’m sure glad I did. I learned all kinds of things I would never have figured out/known, for instance: • Tap your ear twice (yes your ear) and it answers the phone • If you press the button on the hearing aid once on the right side it raises the volume • If you press the button on the hearing aid once on the left side it lowers the volume • Press either side twice and it will rotate through the various programs (music, restaurant, outside, etc.) • Hold either side for 5-7 seconds and it turns the hearing aid off • A full charge will go up to 26 hours depending if you are streaming etc. • A fully charged case will charge the hearing aids three times (yep, that’s what the three little lights on the case mean. If the case has two charges left, two lights will be lit. • The representative went through how to clean and how often to clean the hearing aids • She also explained replacing the wax guard and sent a follow up email with a link to the video about how to replace the wax guard • She confirmed the length of the wire was a good fit for me and I didn’t need a bit longer one as I originally thought At the end of the call I told her, I really didn’t want to have the call but I’m so glad I did. I learned so much and have a better understanding of how to use and care for the hearing aids. The remote support for these Jabra hearing aids really make them the hearing aid to get. I highly recommend them.

My sister-in-law has been using the Jabra Enhance Select 500 hearing aid for over a week, and it has significantly impacted her daily life. Thanks to its excellent design, this hearing aid fits perfectly in her ear, and the sound quality is exceptional. Here are some standout features that make this hearing aid a remarkable choice. Perfect Fit and Comfort The Enhance Select 500 is designed with a "micro RIE (receiver-in-ear)" form factor. Its ergonomic shape makes it incredibly comfortable to wear, and its tiny size makes it virtually unnoticeable. The low center of gravity prevents unwanted movement, even when my sister-in-law is on the go. She often forgets she is wearing them because they’re so discreet and comfortable. Exceptional Sound Quality One of the most impressive features of the Jabra Enhance Select 500 is the SoundScape speech clarity technology. Whether she is in a loud restaurant or a busy office, this technology prioritizes speech and reduces background noise. My sister-in-law can enjoy rich sound in even the most complex listening situations, making conversing with multiple people around her easier. Advanced Connectivity These hearing aids are among the first in the industry to offer Bluetooth LE Audio and Auracast. They also support connectivity features like hands-free calls, ensuring compatibility with current and future devices. This makes the Jabra Enhance Select 500 a future-proof choice for anyone looking for advanced connectivity options. Hands-Free Phone Calls with TapControl With TapControl, my sister-in-law can take phone calls just like she would with earbuds. By double-tapping her ear or hearing aid, she can answer calls without searching for her phone or the program button. This feature is incredibly convenient and makes staying connected effortless. Customization and Support The Jabra Enhance Select 500 allows for customizable settings. My sister-in-law could customize the settings, giving her complete control over her hearing experience. Virtual Care & Support Included What truly sets the Jabra Enhance Select 500 apart is the virtual care and support included. If needed, she will have access to professional virtual hearing care from the Audiology Team for three years. This includes step-by-step programming of her hearing aids and unlimited ongoing adjustments and fine-tuning based on her hearing needs. This level of support ensures she always has the best possible hearing experience. Long-Lasting Battery and Convenient Charging Case The portable Charging Case is another fantastic feature. It holds three total charges before needing to be plugged in again, and a single three-hour charge can power the hearing aids for over 24 hours of listening. My sister-in-law can enjoy solid and clear hearing wherever life takes her without worrying about battery life. Conclusion The Jabra Enhance Select 500 hearing aid has been a game-changer for my sister-in-law. Its perfect fit, exceptional sound quality, advanced connectivity, customization options, and long-lasting battery life make it an outstanding choice. I highly recommend the Jabra Enhance Select 500 to anyone looking for a top-of-the-line hearing aid that delivers on all fronts.

Over the counter (OTC) hearing aids cover a wide range of capabilities and prices. In some cases, you get what you pay for; in others, not so much. While the Jabra Enhance Select 500 hearing aids are more expensive than many others, in this case you really are getting what you pay for. They are, in a word, outstanding. The first thing you are likely to notice is that the Enhance Select 500 are quite small for rechargeable hearing aids. While larger than my smallest (battery powered) hearing aids, they are small enough to be mostly hidden (if you’re fortunate enough to have the hair to cover them), and light enough to wear comfortably all day. Even with glasses, they fit easily over the ear. Physical setup is easy enough. You use a sizing tool to select the hearing wire and you choose the dome size that fits your ears best, and you’re ready to go. Electronic adjustment is a bit more involved. To get the most out them, you’ll want to take Jabra’s on-line hearing test or, ideally, submit a professional audiogram. Hearing loss is different for everyone. The amount of loss at each frequency varies. Simple settings, such as bass, treble, and volume, aren’t able to reflect accurately many people’s hearing loss pattern, it takes more nuanced adjustments to really help. This is why the better OTC hearing aids (and all professional hearing aids) are adjusted after a hearing test. Some OTC hearing aids use a test in the app, some use an on-line test. The Enhance Select use an on-line test or a current audiogram from your audiologist. An audiologist at Jabra will them meet with you via video conference and customize your hearing aids remotely. While it took nearly a week to schedule an appointment, it was well worth it. Once we got them properly set up, they worked extremely well. Jabra offers free on-line consultations and adjustments for three years, which matches the life expectancy of a professional hearing aid. (Although I have had some for far longer than this, and they still work just fine.) The sound quality of the Enhance Select 500 is fantastic. I’ve used the music setting to listen to music around the house and to attend a concert and was very happy with the results. Otherwise, I leave it on the all-around setting. Speech recognition is my main problem, and the speech fine tuning in the all-around setting makes a significant difference. Even in very noisy restaurants, I found this setting quite clear, and more useful than the restaurant setting. The Enhance Select 500 will also stream audio from your phone. You can use the hearing aids to take calls, listen to GPS navigation, or whatever other Bluetooth audio input you have. The connection works very well, and it’s convenient not to have to switch to earbuds or find the “sweet spot” to place your phone speaker by the hearing aid’s microphone. I have different hearing aids that I use for different purposes, and I find myself reaching for these a lot. The sound quality, comfort, and convenience makes for a great combination.

On line process froze at cc page. Then when it responded cart was empty so I rentered data and order was accepted. Then I got 2 order confirmation. Started to cancel order got directed to 3rd party that required cc with claim that they’d charge .01 but it would be refunded. Later cc card company called to confirm $38 charge by 3rd party. We had to get new card. Contacted real Best Buy help and got credit. This is a known scam you participate in! Remaining order shipped with expedite fee and slipped one day then 2 and stayed at house both days since we had to sign. At end of day got message it was undeliverable. Called and found out it was damaged and we'd get refund after it was returned. Horrible experience

I have had the Jabra Enhance Select 500 for a week. They are nearly perfect, but lack in one area. Firstly, they are very small, practically invisible and light. You can wear them all day and forget that they are there until you go to scratch your ear. They are easy to wear and install on my Galaxy Z fold. The batteries last at least a full 24 hours if not more. They work well for enhancing hearing and the on-line auditory test was easy as was installing the custom program Jabra sent me for my particularized hearing. I know longer say "what" to my wife (to her relief) and I don't have to blast the TV to hear programing. The connectivity to my phone is great and the hearing aids to answer and speak the telephone is great. The only deficiency in the hearing aids is that the sound quality for music and audio streaming is poor. Music on then sounds very noticeably "tinny" and flat. I suspect that the receiver (that goes in your ear) is not designed for a full range of sound. Adding additional sound generating "speakers" or devices in the receiver might have corrected this one issue, likely at a small cost in larger size, and having the ability turn the enhanced sound function on and off would have made the Jabra 500's perfect. If I want to listen to music, I must remove the Jabra 500s and use my Samsung ear buds. I am very happy with my Jabra 500 purchase, but that one issue prevented me from giving it a 5 Star review.

The Jabra Enhance Select 500 hearing aids are the newest, top of the line offering from Jabra. They are offered with an over the counter package that includes remote licensed evaluation, care, and online support. Short take: The support package works as well as any in-person care I've received. The Enhance Select 500 hearing aids themselves are excellent, especially in noisy situations and comparable to any top of the line hearing aids. I've been wearing hearing aids for several years as I now have significant and progressive hearing loss. I started with low end units, single microphone, mimimal audio processing and they worked well for a time. Music never sounded very good and I was finding conversations, especially in social situations, would be difficult to follow. Also, although the batteries were rechargeable, they would barely last the day. That's when I decided I needed to upgrade to true noise cancelling and audio processing. The Jabra Enhance 500's are rechargeable over the ear hearing aids. They are tiny, about 2/3 the sized of most over the ear hearing aids. They hide behind your ear with a thin wire receiver that is inserted into the ear. They are comparable to the best high end hearing aids, with two microphones for noise cancellation and some serious audio processing for natural sound. Battery life is spec'ed at 24 hours, I've gotten to 36 hours. The carrying/charging case contains a battery good for at least three charges and is good for at least a long weekend. In the box there are assorted ear cups, carrying/charging case with integral battery, cleaning and other assorted tools and a manual. There is an app to download for control and support. Support is really excellent, actually much easier and comparable to in office visit. Jabra provides Zoom sessions with live audiologists for evaluation and audio test evaluation, instructional videos, online documents and even a useful paper manual. Follow up care is also via Zoom or phone support. Any needed supplies during the 3 year support period may be requested and are sent fedex, which I found to be quicker and more convenient than scheduling an in office appointment with a hearing aid professional. Setup was easy, but does require an IOS or Android phone. Install the app and connect the hearing aids via bluetooth to the phone and app. Once connected, the firmware level is checked and updated if necessary. After that, create an account at Jabra and log in via computer. There is a hearing test that I did using wired headphones connected to a computer. You listen to a series of tones stepping at increasing volume, just like the audiologists office. That will determine the frequency curve and tell you how bad your hearing has gotten. The test results are examined by Jabra hearing specialists and the resulting curves pushed down to your hearing aids through the app. Takes a day or two and can be repeated multiple times to fine tune the response. At the same time, a live Zoom session with a specialist is scheduled for about a week out to check the initial tuning. Music was surprising, or I should say, what I had been missing was surprising. Conversations were another case, where I was really surprised how much easier it was to follow along and how much less distracting the background noise was. The difference in audio processing was really striking. The smaller size also makes a noticeable difference. I wear my hearing aids while cycling, hiking, and at the gym. The smaller size makes them more comfortable and more secure. I have large ears and needed longer wires than were initially supplied. Jabra includes a gauge as one of the tools in the package. Once gauged, Jabra fedex'ed the wires to me two days later. I had to change them but the tool is supplied in the box, there are videos online, and you can request help via Zoom if necessary. It was very easy. Jabra seems to have really gone all in on providing online support that is as close to in-office support as possible. The Jabra Enhance Select 500's are definitely about as state of the art as it gets with hearing aids. All in all, I am exceptionally pleased with both the hearing aid performance and the level of support provided by Jabra in the Enhance Select 500 package. I highly recommend them.

When my friends and I got together for a game of cards in the past few years, I began to notice that the topic of Wife Mumbling (instead of speaking clearly like she used to), began to come up more and more frequently. Turns out, IT WAS US! Now days, (when we’re desperate for a new topic), conversations about hearing aids and hearing test results have started. Because we live in a rural area rather far from services that most people take for granted, the issue of how long and time consuming a drive to an audiologist is. Because I was (for the first time in my life), curious about hearing aids, the sight of a Jabra Hearing-Aid being included in the Best Buy website caught my eye. Because the whole issue of hearing loss starts with hearing tests, I envisioned the old days of sitting in a sound proof booth with an audiologist fiddling with buttons and dials as I lifted my finger when I could hear the various frequency and loudness tones. I was very skeptical of the idea of ordering hearing aids for delivery and then getting a genuine hearing test and professional consultation online. It works though. Here’s how they do it. First, they ship the hearing aids to you with a generic frequency setup that allows you to get used to the fit and feel. You’ll then establish an online account, so you can communicate with them. They had several good videos that you’ll be able to access to answer general questions and get ready for the hearing test. While you’re online in your account, you’ll see a button that says “Take Hearing Test” when you're ready. You don’t need any human contact to do this. It’s available to you 24/7. With a good set of earphones (normally used to listen to online music), I simply pressed the “Take Hearing Test” button. Then at my own pace, I was prompted to press a tone/frequency button and press Yes if I could hear a tone, and No if I couldn’t. At first, I couldn’t hear anything, but then as the frequency was lowered each time, I was eventually able to press Yes. It went very smoothly. After a couple of days, I received an email telling me my test had been evaluated. A Zoom call with the audiologist was scheduled. Before that meeting, they changed the frequency settings on my hearing aids with an over-the-air update. One morning I noticed immediately that it had changed, as everything sounded crisper. My App screen changed too, so I could switch back between the new settings and the original, as many times as I wanted. Another call was scheduled with my assigned audiologist, who I had Zoom called earlier. We discussed what their findings were, what they did, and what my feelings good or bad were about the changes. They did not rush me and thoroughly answered all my questions and offered suggestions that didn’t occur to me at first. For example, they original package had included a measuring device which you hold to your ear while you have the hearing-aid installed. You then position yourself so the audiologist can see it using your phone or laptop’s camera. After viewing the fit, the audiologist recommended and sent at no charge, two microphone sections with longer wires, so that the microphone went into my ear deeper and much more securely. They included these at no charge. They also encouraged contacting them anytime during their working hours. They will help you get the best fit and results. I’ve read other reviews by people complaining about the tininess of the sound produced. You need to remember that these are not music listening devices. What these do is amplify the specific frequencies your ears no longer hear well. Suddenly you’ll notice all of the high frequencies you haven’t heard for years. You’ll hear noises like people jiggling keys, stacking chips at the card table, the sound of air conditioners, sirens, screaming jet engines and yes, relatively unpleasant high-pitched voices compared to how they sounded when everything was low frequency and slightly muffled. The audiologist will warn you that you have to get used to it and give the hearing-aids a chance to do their intended job. Wearing hearing aids is not like hearing beautiful music through high end earbuds or earphones. It is going to make you hear sounds you haven’t heard in years and it will sound relatively high pitched. Because I’m not completely acclimatized to my Jabras, I must admit that at the end of the day, if nobody else is around that I have to understand and listen to, I will remove them and put them back on their charger, so I am once again surrounded by that lower frequency muffled sound that is much less jarring. The real world is sometimes unpleasantly noisy. However, the good news is that suddenly my wife has stopped mumbling so much! I guess that’s makes it all worth it FEATURES: · Micro size · Best hearing in noise · True depth of sound · Advanced acoustics · Hands-free phone calls * (on phones with latest Bluetooth hardware) · Bluetooth streaming * (on phones with latest Bluetooth hardware) · Bluetooth LE Audio * (on phones with latest Bluetooth hardware) · Tap Control * (on phones with latest Bluetooth hardware) · Includes a strong carrying case with enough battery power itself to recharge the ear pieces at least three times with normal use. Can be used in isolated areas to extend use with no external power sources. * Note: The Jabra website includes lists of phone makes and models that allow full functionality with advanced Bluetooth. My old phone does not allow the advanced functionality, like hands free phone calls etc., but it still works as an excellent hearing aid. Core App functions like adjusting volume and frequency sensitivity still work. PROS: · Micro-size makes them very discrete when worn, even with a bare head and ears. · “Soundscape” sound technology optimizes noisy factory/concert environments or quieter settings like the home. · Rated IP68 for water, sweat and dust resistance. · Comes with Cleaning devices and many consumable parts like dust filters and ear buds of different sizes. · Risk free 100-day free trial and up to 3-year warranty with free parts replacement. · 3-year loss and damage protection. CONS: - App and website are still under development. CONCLUSION: Most of us will face hearing loss as we get older. The Risk-free 100-day free trial makes the Jabra 500 a choice to at least give hearing aids a try. At the very least, with the results of a “all’s good” hearing test, you can prove to your wife once and for all that she really IS Mumbling 😉.

Review for Jabra Enhance Select 500 - Gold - Incredibly, I’ve tried half a dozen pairs of Over-the-Counter (OTC) hearing aids over the last few years. Some were fine, some were less so, and some were outstanding. My current pair of Jabra Enhance aids are definitely in the outstanding category, but as they are almost two years old, I’ve been eager to upgrade for a few extra features now available. These Jabra Enhance Select 500 hearing aids provide three of my most sought-after features: enhanced listening, hands free calling, and music streaming. By including three microphones on the aids, Jabra has improved the quality of the audio, created better directionality of sounds around you, and best of all, improved the noise cancelling abilities of these hearing aids. I like the built-in features available with a click of the buttons on these aids, but the Jabra app makes even more features easily available. If you’re choosing between the Premium and Basic options, I think the extra cost of the Premium option is well worth it! You get three years of warranty and loss and damage protection (instead of one year), but most importantly, you get three years of professional help from trained audiologists. Having already owned a pair of Jabra aids with this service, I can’t overstate how great this is. The professional staff are bright, professional, and highly knowledgeable. Over Zoom, they were able to use my recent audiometry data from my audiologist to customize my hearing aids specifically to my needs. They remotely uploaded these new settings into my hearing aids so that they use these specifications. I’m very excited about the Bluetooth LE Audio and Auracast features! Bluetooth LE (for Low Energy) means my hearing aid charge will last longer, even if I’m using them for phone calls or music. Although Auracast tech doesn’t (yet) work with my iPhone, I’m looking forward to having aids that will be able to use this emerging tech. It’s nice to know that these hearing aids are designed for today and tomorrow.