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    • Brand Response

      JBL Support 

      January 24, 2017

      Thank you for taking the time to provide us with your feedback. The SB450 supports HDCP 2.2 on all its HDMI inputs and output, meaning that you can connect directly any 4K ultra HD source to your soundbar. Please ensure you use HDMI High Speed or HDMI Premium certified cables between both the console and SB450, and the SB450 and TV. This will likely solve the issue.
      Lastly, we're sorry to hear if you're having issues with the remote. First thing we have to make sure of is that there is nothing in between the remote and the SB450 that can cause interference with the IR signal your remote is sending to the soundbar. If the issue occurs after making sure that there is no interference, complete a reset on the soundbar by pressing and holding Volume+ and Virtual
      Surround buttons for 5s.
      If none of these things work, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL