Customer Ratings & Reviews

Bought October 2024 and the right earbud has already died. Luckily, we got Geek Squad plan so I am hoping they can fix them. Makes me mad that they only lasted 14 months!

First the case. It is amazing and very help for volume, settings etc. The headphones not so good. The noise canceling is not as good as other brands. Every now and then theres a pop noise from left or right, that about blows my eardum. It cuts in and out randomly too. If using in a car there is a buffeting sound that is really annoying.

These ear buds are the best especially for working in a factory

It needs better instructions. The manual shows mostly drawings.

I love best buy Everything i purchased is very nice i had no problems with anything

Not worth the money. They keep loosing from phone. Keep looking for software update to fix them but not yet. I will not be shopping at best buy anymore. 9 years of being a customer and tens of thousands of dollars. Your fired

When they're in they should amazing but they're constantly migrating out of my ears. I wish they fit better.

The worst ear buds I have ever had. A $20 pair would work better. The screen on the case come on while its in my pocket and thats where the fun begins. They mite calls, hang up on calls (its great when you hang up on potential clients), mute the music, change the song, mute the song, change the preferences on the case any preferences. It sucks when you have to google translate the screen on your ear buds case just to change it back to english. JBL customer support is no help. Throwing these away and buying a set of bose, sony or beats. Will never buy an over priced JBL product again. Also selling all of my JBL bluetooth speakers flip 5, encore and party box 310.

I was hoping for better soundstage.. Otherwise okay

I have bought two of these within the last six months my family loves them

Very good! I love it! This is an amazing product!!!

They suck not enough bass and not loud enough JLab is better quality

For the cost, they aren’t mind blowing. They fall out pretty easily. Sound is decent but again, not life changing. I expected a bit more.

The sound is great if they work. These consistently cut in and out so much that I would not consider them usable.

.. 16 is the highest volume n it sucks.. i need these to be loud

The fit was too loose for me and they didnt go far enough into the ears to get a good seal. When I did cram them into my ear to get a good seal, the sound really wasnt thet good.

Average not that great need improvement,needs better connect ability

So problems right out of the box. Won't stay connected, a slight breeze will start and stop your playback, but at the same time takes thirty attempts for it to register a finger. And now with the new update, the charging case is now just a case. Customer support is non existent and warranties are apparently a buzzword and not a real thing over at JBL. Avoid at all costs.

New out of the box. Advertised as having 10 hours plus a total of 40 with case recharge. These have decent sound. The nc is ok, not great. The battery life is absolutely horrible. These are new and I can only get about 3.5 hrs on a full charge. If I had known the battery life was this bad. I definitely would have gone with a Sony or Bose!

For the price, their is alot better options out their. The screen is just a gimmick in my opinion. Sound quality was not comparable to my old (3 to 4 years) akg samsung earbuds.