Customer Ratings & Reviews

Thank you for taking the time on providing us with your feedback. We're sorry to hear that our JBL Vibe Buds didn't match your expectations in terms of wireless calling. If you have any queries or issues about your device, please contact us via our official website or toll-free hotline.

Thanks for your feedback. We're here to help with your JBL Vibe Buds. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back in the case. If you need more help, please contact our customer support for assistance.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that our Vibe Buds didn't meet your expectations. Audio dropouts can be caused by wireless interference or weak connection. Please make sure that there are no obstructions between the source and the Vibe Buds. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

Thanks for bringing this to our attention. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Vibe Buds, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the speaker on your device, and initiate a reset. To reset your earbuds, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Lastly, try to connect the earbuds to a different device to determine if the issue lies with the earbuds or the initial device you paired them with.

We appreciate your feedback. We're always looking for ways to improve, we'll make sure to pass this along to our development team.

We appreciate your feedback. The two earpieces of your JBL Vibe Buds should automatically be paired and connected together without issue. However, if you need to pair them manually every time you use them, try to forget/unpair the earbuds on your device, and initiate a reset. To reset, take the earbuds out of the case, double-tap the right earbud, and press the button for over 5 seconds on the third tap. Reset will wipe all previous pairings, so it will be necessary to pair your earbuds with your device again. To make sure the earbuds pair together automatically and avoid mono mode, always take them out of the case at the same time. If the issue persists, try to connect the earbuds to a different device (phone/tablet/music player) to determine if the issue lies with the earbuds or the initial device you paired them with.

We're here to help with your JBL Vibe Buds. We'd like to know more and work with you directly to address and isolate the issues you're experiencing with your earbuds. Please contact JBL Customer Support so we can assist you.

We'd like to work with you directly to address the issues you're experiencing with your JBL Vibe Buds TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

Thanks for your feedback. We're here to help with your JBL Vibe Buds. We are always looking for ways to improve. If you are having a connectivity issue with your earbuds, try to connect to a different device. If the issue remains, you may try to reset your earbuds. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. To resolve the touch control issue of your earbuds, you can use our JBL Headphones App to navigate and change the touch control using the App. We also want to let you know that most of our products have a standby mode which will automatically turn off if there is no sound playing on the headphones/earbuds. In order for you to turn it back on, the JBL Vibe buds require you to put back both buds from their charging case and remove them again. For further assistance, please contact our customer support.

Thanks for your feedback on our JBL Vibe Buds. The open case is intentional to make it easier to grab and use on the go. This design allows for quick retrieval and placement without needing to fumble with a lid. If you need further assistance, please contact us at (800) 336-4525, Mon-Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST)