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Customer reviews

Rating 4.3 out of 5 stars with 646 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 646 reviews
  • Rated 2 out of 5 stars

    I cannot recommend these.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds do technically work, but I would absolutely not recommend them. My first complaint is the case: there is no lid on it so if you put them in a pocket or bag, little bits get into the case. They also don't feel at all protected if you drop them while they are in the case. My other complaints are about the connectivity and touch controls. They take 5-10 full seconds to connect to my phone when I take them out of the case and the connection is already set up. The touch controls are far too sensitive. If my hair brushes up against them, my music gets paused or my phone calls get hung up. There is also no way of turning them on if they are turned off outside of the case without returning them to the case and taking them out again.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're here to help with your JBL Vibe Buds. We are always looking for ways to improve. If you are having a connectivity issue with your earbuds, try to connect to a different device. If the issue remains, you may try to reset your earbuds. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. To resolve the touch control issue of your earbuds, you can use our JBL Headphones App to navigate and change the touch control using the App. We also want to let you know that most of our products have a standby mode which will automatically turn off if there is no sound playing on the headphones/earbuds. In order for you to turn it back on, the JBL Vibe buds require you to put back both buds from their charging case and remove them again. For further assistance, please contact our customer support. JBL

  • Rated 5 out of 5 stars

    Good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gifted to my brother he liked it. Good sound and bass excellent, fits in ears.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just needed to drown out loud background noise. I work around loud machinery in a warehouse. That is my only concern other than that i really enjoy them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hands off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an ease of use .A great price for a good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JBL Vibe Buds Good Choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall sound and design and construction are very good, as well as the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible Case Design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes absolutely no sense that the case has no cover. What is the point? I opened the box and thought that I had either dropped the top or it was missing in the box. The name JBL has been known for many years of building quality products. I am not sure what the thinking was for this product .

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback on our JBL Vibe Buds. The open case is intentional to make it easier to grab and use on the go. This design allows for quick retrieval and placement without needing to fumble with a lid. If you need further assistance, please contact us at (800) 336-4525, Mon-Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 5 out of 5 stars

    Excellent device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall has been working perfectly. I would definitely stick to these , loud and great sized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bomb

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This best headset i ever heard i cant wait for next version im getting them day one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl vibe buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent but fall off not recommended for gym or any activities that involves movements

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    M pri

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbud i ever ever purchase.love it good quality and sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price highly recommended would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are compared to the beats! Absolutely love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound really good, would have liked them in WHITE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, easy and not complicated

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy and easy to use. Very simple and no stress

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok I wish they where louder over all they fit good in my ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay sound, durable but auto-dialing is maddening!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They auto-dial someone on your phone randomly when you put them back in the cradle!!! I wake up at 4am and let's just say, I really angered some of my colleagues. Sound is okay and I like that I can sweat without hurting them but automatically calling someone was not wanted or needed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine. Not the best but get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jbl user

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really like the product and had good customer service at best buy and would definitely revisit for more product thank you very much from a best buy customer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    walking speakers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing, little too much interference, but ok

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case is a stand, not a case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If ANYTHING at all happens to the case, i.e. dropping it, setting it down too fast, or moving it too fast, the buds go flying out. It's less a "case" and more a "stand". Definitely not portable, which begs the question: "what was their intended use?" Clearly not a portable listening device.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We understand that the case of our JBL Vibe Buds didn't meet your expectations. Its charging case has an IPX2 rating and is water and dust-resistant. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. If you need more assistance, please contact JBL Customer Support. We're here to help. JBL

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