Customers appreciate the Quest Foldable Electric Scooter's speed and ease of use, finding it simple to operate and convenient to transport. However, some users experienced issues with battery life, reporting shorter-than-expected ranges and rapid battery drain. Concerns were also raised regarding the scooter's braking system and the inability to customize the lights.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
Pros mentioned:
Max speed
Rated 2 out of 5 stars
Battery life after just losing 1 bar....it barley
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If I know what know now I would've kept my money in my pocket. If it's not fully charged it doesnt go no more than 5mph. I am 6'7 215lbs.....so when fully charged it can get up to 16mph. Once it loses 1bar its done....looking to sell and willing to take a loss to get it off my hands...
No, I would not recommend this to a friend
Brand response from Jetson Bike
Posted .
We apologize for the confusion here Teledo147. The Quest scooter can hold a max weight of 220 lbs before it is no longer able to function. At 215 lbs, if you are riding with a book bag or carrying any belongings, this would put you over the max weight the scooter can hold.
Cons mentioned:
Lights
Rated 1 out of 5 stars
HORRIBLE! DO NOT BUY!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm on my FOURTH one of these in less than a month. I bought the extended warranty but they won't let me return it. The first one worked okay but I hit a bump and fell over and then the battery wouldnt work. The second one had a messed up motor that worked when it felt like it, no lights underneath and a rear break that my bike shop couldn't figure out. Now to number three that I got two days ago. No lights underneath, but whatever. Then, I was riding slow and fell off it, it barely hit the ground and now it's making a horrible sound and is unrideable. Best buy won;t give me my money back so I'm considering cutting it up and using the foot pad as an automon in my living room.. DO NOT BUY
No, I would not recommend this to a friend
Brand response from Jetson Bike
Posted .
Thank you for taking the time to share your thoughts on our new Quest commuting scooter. Please note that much like other e-scooters, impact damage from intentional or unintentional collisions will affect the performance of your device. Each Jetson product comes equipped with a 1-year warranty separate from the extended warranty provided by Best Buy. Please reach out to our customer support team so we can get you back on the road
https://ridejetson.com/pages/warranty-claim
Rated 5 out of 5 stars
Great scooter for adults and kids..
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought two of the Jetson scooters and have enjoyed them almost every day. My wife and I take these out and travel the neighborhood. Great for quick visits to friends homes. They have a lot of power and we haven't had any issues at all since buying them. The kids and their friends love riding them, and the headlights as well as the colorful base lights, make them visable and safe for night rides. Charging is fast and the kickstand keeps them upright and tidy. Easy to fold and carry as well. This was a great investment and has provided a new form of enjoyment for our family. Would recommend the Jetson brand based on our experience so far.
I would recommend this to a friend
Pros mentioned:
Max speed
Rated 5 out of 5 stars
NEXT - Sport Band Watch Strap for Apple Watch® 38m
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ended up taking this back only because my father was afraid of it. It was a great deal though. I think it was the best out there.
I would recommend this to a friend
Pros mentioned:
Max speed
Rated 5 out of 5 stars
Great scooter
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this thing really goes a long way on a charge and fast perfect for running the dog
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
excellent scooter
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
kinda of pricey but very durable, easy to ride and my 11 year old loves to ride it.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 1 out of 5 stars
JUNKSON.
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Scooter died after about 12 miles and contacted Jetson they emailed me back saying I needed a new battery and that they were going to email me back with instructions how to purchase the battery and that was 2 months ago...nothing since. Take your $500 and buy something else.
No, I would not recommend this to a friend
Pros mentioned:
Max speed
Rated 5 out of 5 stars
Fast!!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very very fast!!! Smooth scooter!! A lot of fun!
Worth every penny!!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great Gift for teens
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My kids love this electric scooter. Easy to ride at safe speeds.
I would recommend this to a friend
Rated 4 out of 5 stars
Great toy for somebody on the go
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have yet to utilize this product however I trust I have an excellent product
I would recommend this to a friend
Rated 4 out of 5 stars
Scooter
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does not go 18mi but it does take me anywhere i need to go.
I would recommend this to a friend
Rated 5 out of 5 stars
Happy customer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had purchased these 2 items from your store and truly happy with it. Soon as I entered the store I was immediately helped out for my purchase. Was not sure if the item I selected was going to be available but sooner than a week the item had arrived at my door.
I would recommend this to a friend
Rated 5 out of 5 stars
Great scooter for around town
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I use this for a 1.5 mile to commute to work and its perfect for around town. im 165lbs and on flat streets range is more like 13miles not 18. But other then that excellent.
I would recommend this to a friend
Rated 2 out of 5 stars
Broke within a few rides.
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Poorly built scooter. Went over a bump in the road and the handlebars literally broke off and nearly caused me to fall and hurt myself.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
I loved it
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
loved everything my husband and I are enjoying it ...wish I could change the light from the bottom still don't know if I can change it?
I would recommend this to a friend
Brand response from Jetson Bike
Posted .
Thank you for the kind words. Please stay tuned for future Jetson App updates with may include bottom light setting options.
Rated 5 out of 5 stars
Great scooter
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great scooter. Well made and fun to ride. Our teenagers have gotten a lot of use out of this product.
I would recommend this to a friend
Rated 1 out of 5 stars
A cheaply made scooter. parts easily broken
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Cheaply made scooter. Screws break or come out of handlebars, fender over back tire breaks easily, kickstand fell off and error showed on dashboard and scooter would not operate. I gave this scooter zero stars and I definitely would not recommend anyone to purchase this cheaply made scooter.
No, I would not recommend this to a friend
Brand response from Jetson Bike
Posted .
Thank you for taking the time to bring your experience to our attention. We are concerned to hear that your Quest is not functioning up to our standards at Jetson. Please contact us at [email protected] so we can get you back up and riding.
Rated 5 out of 5 stars
Easy to learn to ride!!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the look, handles great. Easy to maneuver!!!
I would recommend this to a friend
Brand response from Jetson Bike
Posted .
Thanks for sharing!
Rated 1 out of 5 stars
Do not buy
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Owned this for over a year and right after warrantee wore off, it broke soon after. It would die after 5 minutes of riding or less. Followed all the instructions and it still breaks.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Scooter fell apartt
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This scooter fell apart almost every day.
Had to keep screwing it together.
If I could give 0 stars I would .
THANK GOD FOR INSURANCE YALL
No, I would not recommend this to a friend
Brand response from Jetson Bike
Posted .
We agree that this for sure shouldn't be happening with your new Quest scooter. Rest assured our support team is available 7 days a week to help turn this experience around. Please click here to receive technical support or replacement scooter https://ridejetson.com/pages/warranty-claim