Customer Ratings & Reviews
- Model:
- EBEAIRNCRBLK82
- SKU:
- 6426503
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers find value in the Epic Air ANC True Wireless Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users appreciate the comfort and secure fit of the earbuds, making them suitable for smaller ears. However, some users have experienced connectivity issues, encountered bugs in the app, and found the bass to be lacking.
This summary was generated by AI based on customer reviews.
Don't Waste Your Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work okay when you can figure out how to fully charge the charging station. I've literally had the charging station plugged for days and it'll be at 2 dots (2/3 full) The day I thought about returning the headphones, my charging station fully charged. The Bluetooth range is weak, so unless I have my phone in my pant pocket, whatever I'm listening to buffers. Also, despite charging earbuds at the same time, they hold a simultaneous charge for about five hours.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!
Second unit with a problem....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged the Epic AIR Sport earbuds yesterday because they would not fully charge. I have had these units on the charger overnight, and this morning, the right earbud is still not showing that it is charging and does not appear to work. I will be returning to the store this morning. I have had two other sets of JLAB earbuds that I purchased over the last 3 years and was very impressed. Not sure if it is bad luck that I have got two bad units in a row, but am leary now of the quality.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Sturdy but not comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though they have different size covers they still don't fit my ears properly and don't stay in. On the plus side, one fell out in a sink full of dirty dish water and it STILL WORKS.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Have you tried our cloudfoam eartips? Perhaps that pair will provide the comfort you need. Our customers love them! -JLab Audio
Pile of poop.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only positive thing I can say about these is they are loud. They will not stay paired with my iPhone. They sound very tinny. The app is useless does nothing. Don’t waste your money or time.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .It saddens us that you've encountered issues with your earbuds. We would like to dive into this a little more. Please give us a call so we can come up with a solution that will best fit your needs. -JLab Audio
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but kept losing connection when I am biking. Also cannot stay in the ears. Mine fell out a couple of times...almost lost one. Returned it and bought a beats pro
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry these did not meet your expectation....Next time feel free to reach out to JLab directly for assistance. -JLab Audio
- Cons mentioned:Pairing
Stay Away!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Literally worked 1 time and then the left one quit pairing and working. Buy another brand
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
JLab earbuds are trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give these earbuds a 0 on the stars. I had 5 pairs of these and every last one messed up except the last ones I brought the other day, they wouldn’t even connect to my Bluetooth or come on outsider the case. I tried a few different styles of JLab earbuds and they’re all terrible and not worth the price at all. $100 for some trash is absolutely absurd.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com.
Ear buds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work ok. Problem is the left one drains rapidly and the sound is really low when I watch YouTube videos and others.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!
Subpar ANC and sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really had ANC, even after the updated firmware. Sounds quality subpar too. don't believe some of the YouTube reviews
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Very unimpressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unimpressed. The "active noise cancelation" is not even noticeable. I had to return. Sounds quality was decent, but don't buy for the ANC
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Eipic Air Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up exchanging these for around the ear ones but same brand. The right ear one of these wouldn't sync and the shape of them polked me in my face.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Cons mentioned:Pairing
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are junk. Don’t buy them. They will not charge fully and they do not pair easily. The volume is too low.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Bad choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awful. Functionality is awful. Stopped shutting off when placed into base. Just not even worth the aggravation, going back.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
i didn’t like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is very bad when i’m talking. they are loosing power very fast, the battery is not good like the cheaper one . not easy for use
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problem with the brand. After exchanging and upgrading multiple units, couldn’t get both earbuds to work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Worked great until it didn't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it didn't. One earbud stopped connecting, then upon manual reset, neither one could connect to my laptop again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Not the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not last long at all. I had them under 2 years the left ear bud died.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi,
Thanks for contacting us and we're sorry to hear that you're experiencing issues with the JLab product. Unfortunately, the batteries on our products are not replaceable, meaning that we do not have any troubleshooting options to solve this issue. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you! Davian #TeamJLAB
- Cons mentioned:Pairing
T Davis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headed back to Best Buy in about an hour. I can't get them to pair.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 of these. One set works as advertised. The other set has a defective case that will not hold a charge with minimal use. Of course the problems started after the return period was up. I tried to submit a warranty claim on the jlab site and the instructions sate that I have to pay for shipping so that they can replace the defective item...terrible customer service model.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Sorry you have some issues. Thank you for your feedback. After we receive your product, we send you store credit. This is in place because many customers have tried to get free replacements when they did not have problems. -JLab
So dissappointing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Initially super jazzed at the app and the sound. Then I went out for a ride. Even with the distance from my pocket to my ears (and no, I'm not 32 feet tall), the buds could not keep connected to my phone. Constant dropping out. Bummer since they had so much promise. Time for a return. I suppose there's a reason the Apple Pros are so much, they seem to work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, what device are you using? If it does not have bluetooth 5.0 the performance of the bluetooth can vary. Feel free to reach out to us for help-we can replace your under warranty. [email protected] 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2