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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 700 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers find value in the Epic Air ANC True Wireless Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users appreciate the comfort and secure fit of the earbuds, making them suitable for smaller ears. However, some users have experienced connectivity issues, encountered bugs in the app, and found the bass to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 700 reviews
  • Rated 4 out of 5 stars

    Good value, ANC included

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very useful set of wireless earbuds. They are cheap enough for me to throw around, but they have ANC and the sound quality is fine (not great, but fine). I find the touch controls to be good - they have volume up and down, as well as toggling through ANC, ANC off, and Be Aware mode. My only concern is with fit - they don't quite fir snugly enough for me to use as a workout set of earbuds, but otherwise, I use them everywhere I go.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good buds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit, good sound. Nice workout buds. I use them for stationary bike cardio workout and have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound Quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality and people can hear me really well when I use these. The only drawback is one I should have considered before purchasing them - that they don't "hang" on your body and you have to put them somewhere when you take them out of your ears. It's not really a big deal, I'm just used to something different and it's going to take a bit to adjust to. This is probably just me as well but, I can't figure out how to use them to answer calls. I'm working on that too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent ANC Earbuds! Great Noise Cancelation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLabs ANC earbuds are truly awesome! They sound great and the ANC is excellent! They're just as good as my over the ear headphones. These are my 2nd pair of JLabs and both have been outstanding! I tried 2 other brands but they either didn't work or were very complicated to operate. I don't think you can get any better even for a higher price. Definitely give these a shot!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality, Wireless charging

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. Love the charging case with built-in cord to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny (when on sale)

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 3 teenage/young adult children vs. the more expensive brands. Definitely worth it considering I can purchase other multiples of Jlab earbuds for the price of one major name brand one. Allows me to spread the cost more. My kids don't seem to have an issue with sound quality and love their ear buds. Definitely recommend when these are on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and they stay in your ears, hold charge

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I bought 2 pairs

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, can use an app to change the noise cancelling allowing you to listen to music and still hear your surroundings (both need to be paired together to use). I loved these so much that when i thought i lost one i bought another pair. Only down fall is they pick up a lot of background noise so if your in an area with background noise and get a call you'll need to go to a quieter area.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They last me through my whole work day and then some, also the noise cancelling is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Wireless charging

    Rated 4 out of 5 stars

    Earplugs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well and connects with devices easily. Carrying case works well for charging.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    not upset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent sound quality and convenient tech for ease of use. comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, fairly easy pairing. The fit is not great for kids, but overall a good product

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through so many headphones headsets ear buds, and when i say these are the best!!!!! They fit perfectly in my ear they dont fall out no matter how rough i am...the sound is perfect!!!! The person can hear you very clear and close, theres no echoing or sounding like your under water!!! I love it, it pairs quick and easy!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, maybe just got a defective one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these buds for about a month now and used them pretty regularly. I have been overall happy with the purchase and the quality. My girlfriend also has them and hasn't experienced any issues and is very pleased. However for my pair, I am currently in the process of a warranty return for a few reasons: -With the ANC on, the left earbud audibly crackles, whereas the right earbud only has a soft white noise. -For the whole product, if I'm walking and the Auto Play/Pause is on, the earbuds with randomly stop and resume play when they shift in my ears. I turn off this mode but every time I put the buds back in the case it resets to a default of on. -The right and left earbud seem to lose battery at different rates (I took them out of the case at the same time fully charged and now the right is at 80% and the left is at 95%). -When I'm using the Be Aware mode (a great feature) and there is a loud sound (like a cabinet closing) the left earbud seems to cut off the mics and then slowly restores it (I know because I all of a sudden I can ear better in the right ear than the left). -Finally, it also seems that the left earbud isn't as secure as the right (I've tried every tip and it still shifts about 5x more than using the small tip on my right earbud). I'm not sure if my ears are really weird or something is up with the earbud itself. I assume many of these issues will get resolved with a new set of earbuds and I'll update my review then. I will say though that for $50 the quality of these is much greater than Airpod Pros and they offer a great value. Just wish mine worked well right out of the box!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great earbuds, long battery.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good, quality materials and construction looks good also. Having an app for the configuration is a plus. The only thing I dislike is that there is no way to answer a call directly from the earbud, or at least I haven't found the way. I found the earbud to be larger than I expected, but it must be because of the hours and hours of battery life. $49.99 sounds like a reasonable price though. I'm satisfied with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JLab

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice buds, a little hard to link. Need to meet the minimum character requirement.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deep clean base. In my opinion it sounds better and beats beats, apple, and samsung. Very nice earbud. Resonably priced as well even at full price which i paid 50% off due to a sale in 2020 compare ti everything else. I hooe this cimment doesnt make best buy raise the price on these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    JLab Epic Air Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice earbuds. Were an upgrade from the Jabra's I had which constantly kept disconnecting. Would have given these 5 stars, but they do disconnect a little bit from my phone, but nothing that would stop me from buying them again. On one last note, my wife has Apple Airpod Pros, and she loves them and says that the noise cancelling is amazing, and the noise cancelling in these JLab's are OK but not amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good buds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price. Fit well and easily connects to Bluetooth.

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    What may have been

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get them to pair with my iPhone. Customer support was closed for the weekend & I was travelling the next day. I specifically bought them for the trip, so they were promptly returned. They may have been acceptable if I'd been able to pair them. My other JLab earbuds paired easily.

    No, I would not recommend this to a friend
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