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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7483 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers are pleased with the GO Air Pop True Wireless Earbuds, highlighting the excellent sound quality, good battery life, comfortable fit, affordable price, and ease of use. Many appreciate the available colors and the satisfying bass. Some customers have noted issues with connectivity and volume, while others have experienced problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 357 Showing 7,121-7,140 of 7,483 reviews
  • Rated 1 out of 5 stars

    I wouldn’t

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for a couple of weeks. Now they only last ~30 minutes on a full charge

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    One ear bud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a disappointment...The esr buds was charged only to discover only the left one worked.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go to target same headphones and better return policy window, most of the items are defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    too complex

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can'r get them to connect to TV with blue tooth device

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Richard, when you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-4:30pm p.t Friday 8am-2pm p.t so that we can walk you through the process of pairing. With love from the Lab! jlabaudio-conv

  • Rated 1 out of 5 stars

    Color not white.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work but they not white they are more.like lite purple.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback. jlabaudio-conv

  • Rated 1 out of 5 stars

    2 months lifespan

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one earpiece stopped working after two months. best buy only has a 2 week return window. sucks for me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trashy earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds stop working after the return time was up I hate these earbuds

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Sorry these have troubled you. Please reach out to [email protected] or give us a call 1-405-445-7219 8am-4:30pm PST We'd like to help you fix this issue.
      - Lourdes #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor connection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, got the product and had to promptly return to because only one ear would connect

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fall out when talking. Not a good earbud. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Junk Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stoped charging a few months after purchasing. I wouldn't recomend these earbuds.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    Left ear bud is not working

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear bud is not working. tried all options provided, but still no luck. Disappointed

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're so sorry to hear that you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219.

      With love from the Lab,
      JLab Support jlabaudio-conv

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for these but they're awful. The sound is almost non existent. I had to return them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side stop working ĝjbbbbbnjjnnmmmmmmmmmmmmmmmn

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one of the earbuds worked. Purchased as a Christmas gift, couldn't return as packaging was destroyed.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Airbuds pro

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only Used once and it never work agai. Try to returned it but no response

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Jlab headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok not the best doesnt play loud enough for me i use it once in a while

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback! jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only work for two weeks, refused to change and I can not return it

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry about the product you received. Please contact us at [email protected], and we'd be happy to help. jlabaudio-conv

  • Rated 1 out of 5 stars

    jlap

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you have little ears this is not for you they are very big and they hurt my ears

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these roughly 45 days ago and the left earbud has gone out already . DO NOT PURCHASE!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of having them, they stopped charging.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at [email protected], and we'd be happy to help. jlabaudio-conv

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