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Customer reviews

Rating 4.1 out of 5 stars with 1065 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,065 reviews
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't work as promised. Wireless Bluetooth away from phone doesn't even catch your voice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Too good to be true

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible headset. When listening it sounds fine. When making a call and someone answers, it's all static. I can barely hear anything and they cannot hear me. I think I got someones returned item. I ordered online and picked up at the store. I should have know because the box looked like it had been opened. They are going straight back!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Great Wireless Office Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hoping these specific headsets continue to be made. They work very well for the Call Center Team that uses them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and service would recconend to any friends or family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly when I use it. Only thing is after awhile during a long meeting I have to adjust them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Too Tight on your head.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was good and so was the price, but they squeeze your head tightly and you can't adjust it. After an hour my ears hurt so I had to return them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Kep2235,
      Thank you for the input. We appreciate the feedback as this helps our design team to know what to improve on in future designs. Please check out the JBuds Work Headphones. These are a newer design. I also found the Go Work to be a little constricting but the JBuds Work fit like a dream!
      Thank you,
      JLab Audio Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this wireless headset. I work at home and use it for work and im a gamer. it works great for both purposes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay for short and multiple use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hurt the ears after a couple hours and cut out pandora if you get an inbound call. They do auto mute if you get a phone call or teams or zoom call.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy a cheaper one and you will be better served

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive for the quality you get. Bluetooth has very short range and suffer frequently with interference from other electronics.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just ok. Nothing special . I had to replace after 6 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fragile sound. Need a little mire Starting this Startiness

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!!!! I bought this set as a replacement of previous set. So, sorry, I don't buy it before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this from last one year no issues and recommended for office calls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this purchase, very good product, will definitely recommend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bulky

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my wife and they don’t fit her very well…bulky! She didn’t think they were comfortable. Gonna return them and try something else.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Headset ever easy to use and I can head all my calls clearly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inconsistent & Unreliable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consonants loses connection, I will be unable to hear or no one will hear me. One button for Bluetooth and power is an issue and doesn’t work. Don’t buy these if you need them 24/7. They are not compatible with call center work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A little heavy but great quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These a re great for the money…..the lit end of the mic when muted is super helpful in Zoom meetings. If I can use them, anyone can!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Delayed Bluetooth audio.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using headphones as a gaming headphone, it is delayed in the Bluetooth conversión to audio. You must use the accompanying USB cable that comes in the box or USB-C to USB-A or -C. This was the only way for a gamer to get accurate response time when it comes to important 1st person shooter games.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Great wireless headphones for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headphones for the price. Bought these for my son who is loves gaming. They are working out well for him.

    I would recommend this to a friend
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