Customers are delighted by the JLab Work Buds True Wireless Earbuds for their exceptional sound quality and long battery life. They appreciate the clear hearing and speech, as well as the effective noise cancellation during calls. However, some users have experienced connectivity issues, particularly with certain software platforms, and occasional microphone malfunctions.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
Pros mentioned:
Sound quality
Cons mentioned:
Connectivity
Rated 3 out of 5 stars
Bluetooth connectivity is iffy for business users
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love that it’s small and the mic is interchangeable and sound quality is clean with multiple different modes.
Hate that it doesn’t have the best battery life and having to charge it every night after less the 8 hours of periodic use. Also the blue connection is iffy. Often times it will randomly disconnect or will allow me to hear the incoming call but once I answer the caller can’t hear me and vice versa and some days will happen repeatedly throughout one work day
I would recommend this to a friend
Rated 5 out of 5 stars
Works better than expected
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I use these for work, my co-workers like to stand at my desk and have loud conversations, and these cancel the background noise perfectly. Also, I can connect these to my desktop and phone and they work seamlessly between the
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Cons mentioned:
Connectivity
Rated 5 out of 5 stars
Great for Meetings, Lowers Background Noise
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got these after impulsively getting an industrial piercing - then realizing half my job is virtual meetings. I’ve been using them about 2 months and they’ve been good all around.
I work in a relatively quiet office with low cubicles, but when it’s loud - it’s LOUD.
These don’t pick up background noise like other wireless earbuds I’ve had (AirPod pros) and work well with meeting software - Microsoft Teams and Google Meet are what I’ve used them with.
The battery is insane and the case has a huge amount of battery.
My only issue has been they connect to my computer with no sound - which is a computer issue I’ve been too lazy to troubleshoot.
I would recommend this to a friend
Pros mentioned:
Pairing
Cons mentioned:
Earpiece fit
Rated 4 out of 5 stars
Works Pretty Well
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this to use at work. It pairs easily with the bluetooth on my computer and I’ve used it for TEAMS and Zoom meetings, as well as phone calls. I have been told that I sound like I’m sort of “in a barrel” at times, but I’ve been mostly happy with it. The rubber ear pieces are interchangeable on size, but seem to get loose over time.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Connectivity
Rated 4 out of 5 stars
Good features, easy setup with issues.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wife reports these earbuds normally work with MS Teams, however she's had connection issues with Zoom and Google Meet. Setup to connect to her Windows 10 work PC was eaay and you can assign the mike to either earbud. Noise cancelation works well, no complaints after replacing the wired headset.
No, I would not recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Yes
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this for my steamdeck. This is great, whether you want to use one bud or both, and the case is really sleek. Sounds pretty good too with a decent battery life. No drops with the audio
I would recommend this to a friend
Pros mentioned:
Multipoint, Sound quality
Rated 5 out of 5 stars
Very good for work.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are surprisingly good for the price. The sound quality is fine, but not as good as a premium pair that cost 2-3x. They are just fine, but dont expect music quality of a top of the line pair. Where it shines are great mic for calls and the multipoint works very well. I was surprised at how well the multipoint works. Getting it to pair the first time was a bit of a challenge, but once set up it works great.
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Great product, great value!
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Definitely worth the money! Use it on laptop at home and desktop at work for daily meetings. Sound quality is great. Listeners don’t hear background noise. It also has a long lasting battery.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Awesome for work!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My company recently switched to TEAMS for our phone use and a wired headset was not cutting it.
Once I figured out the correct settings I really appreciate this device. It cancels out background noise very well, long lasting battery and the 'aware' setting is great.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Microphone
Rated 3 out of 5 stars
Nice quality, poor in wind even with mic
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Rode with a motorcycle helmet and callers could not hear me. It kept cutting out according to them. I used the boom and plugged the other ear mic. Thought it was caused by helmet but in wind it didnt make much of a difference. Good sound though for mid range buds. Needs a qi charging case.
I would recommend this to a friend
Cons mentioned:
Microphone
Rated 2 out of 5 stars
Do not work well w/ noisy backgrounds
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought these b/c the JLab rep said they'd be much better at canceling background noise than my JLab Epic Air Sport (which has hooks over the ears, which I like). It sounded reasonable that the boom mic would enable this. Nope! After my colleagues complained when I was on a call in a train station, I tested it out with a recording (with background white noise & radio on). Indistinguishable from the Epic Air Sport (and even my phone's speaker phone). The wired headset that came free w/ my phone was way better. Great price & battery life, but did not meet expectations. I'm returning these.
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Wireless headset
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are as comfortable as a headset can be. Hearing and speech are clear. These come with a case, so they travel well
I would recommend this to a friend
Pros mentioned:
Pairing, Sound quality
Rated 5 out of 5 stars
Good
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good sound quality and comfort. No pairing issues.
I would recommend this to a friend
Cons mentioned:
Connectivity, Microphone
Rated 2 out of 5 stars
Wouldnt buy again.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It looks cool and havent had issues connect to Mac. But dosent work at all with teams, you have a 50/50 shot the mic will actually pic you up. It also feels cheap and has very little range compared to my Samsung Ear Buds. The sound quality is meh, but I kinda figured that one going in. I would not buy this agian after having used it. Already looking for a replacment.
No, I would not recommend this to a friend
Brand response from JLab Audio Team
Posted .
We appreciate your feedback and will use it to improve your experience.
Cons mentioned:
Compatibility
Rated 4 out of 5 stars
Syncs well with android phone and windows laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Flawlessly sync up with my laptop and phone. Would have given it 5 stars but one ear bud usually lags (a minute or so) before it syncs up. Good deal for the $
I would recommend this to a friend
Rated 5 out of 5 stars
For work
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product for work, makes my job a lot easier. A few of my co workers bought it as well!
I would recommend this to a friend
Cons mentioned:
Connectivity, Return policy
Rated 1 out of 5 stars
Do not recommend
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I tried returning these but Best Buy wouldn’t take them back because it was past the 15 day return policy, I bought this to use with my office phone and it doesn’t stay connected, the volume will not turn up loud enough to actually hear anyone and the sound quality is horrible!!
No, I would not recommend this to a friend
Brand response from JLab Audio Team
Posted .
We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219.
Pros mentioned:
Battery life, Sound quality
Rated 2 out of 5 stars
Doesn't charge
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Buds do not sit correctly in base for charging. Not worth the price. When they do work. They are great.
No, I would not recommend this to a friend
Brand response from JLab Audio Team
Posted .
Our Bluetooth devices come with a two-year warranty. You can reach out to [email protected] to complete a claim at your convenience.
Rated 5 out of 5 stars
Bronx Lady
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have teams meetings and this helps, my hands are free to type and everyone says they hear me loud and clear
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Will recommend
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These work really well. Bought them to use for working from home. They block out background noise quite well and are clear to hear. I love the traveling case they came in as well.