Customer Ratings & Reviews

The KEF q150 speakers are great, but don’t bother buying them from Best Buy - “Open Box”. I purchased them while they were on sale for $350 as they typically are, but Best Buy had them listed in ‘open box excellent condition’ (like new) for $250 so I bought them. Their website states these are Geek Squad checked and reset to factory condition and appear / function same as new. However, when I received them, they had scratches all over them, which would’ve put these under “Fair Condition” showing plenty signs of use. I contacted Best Buy to resolve the situation since the open-box prices were raised while mine were still in shipment, making the “Excellent Condition” pair now costing $331 while New cost $350. Of course, after speaking with numerous Best Buy customer service reps, their only answer was for me to return them and buy another set regardless of the fact that they now cost $80 more and I shouldn’t have to pay for their mistake. I was either sent the wrong grade box by mistake or Best Buy carelessly graded these wrong knowing the condition they were in and chose to mislead customers. The fact that Best Buy didn’t even offer to replace them at the same price point that I paid, less than 24hrs after I received them, due to their mistake, has completely soured my view of the company itself. Again, The KEF q150’s are excellent, especially at their sale price point… just buy them somewhere else.

Ordered speakers 7/26… only to receive a message on 9/2 over A MONTH later, my item was cancelled. Waited over a month for speakers while my currents busted for nothing. VERY poor customer service.

Speakers lasted about 8 months before one of the pair stopped working. Audio was great while it lasted. Reached out to KEF for assistance and so far the customer service h as been terrible.

I hoped this would be better than my 25yr old B&W 600i, but no go.

Bad buying online experience ever will never shop at Best Buy ever again unless it is free