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Customer Ratings & Reviews

Your price for this item is $589.99
The comparable value price is $599.99

Customer reviews

Rating 3.4 out of 5 stars with 17 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers consistently note the excellent cooling performance of the 1000 Sq. Ft 18,000 BTU 230V Window Air Conditioner R32, with many praising its ability to quickly cool large areas and maintain a comfortable temperature. Positive feedback highlights its effectiveness and overall satisfaction. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 3 out of 5 stars

    Gift g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow on delivery but if you give me a gift card I'll.buy again eddemmel.lets see if only good remarks get a gift card

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback - we apologize for the inconvenience.

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Keystone air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice price for the quality. It's a nice unit. It was packaged well.

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 1 out of 5 stars

    Piece of junk, don't waste your time.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Frigidaire 18,000 BTU went out after 5 years and we needed a replacement. Ordered this one thinking it would be a serviceable replacement but we were dead wrong. Thing ran for about 3 days before struggling to turn on. We thought we iced it over but fan won't turn on either. Controls work but nothing happens. Never heard of Keystone and I can see why. Should of stuck with my gut and went namebrand, will be exchanging for a whirlpool.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback - we apologize for the inconvenience.

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Screws Mess Up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it's okay just has issues with the so called 3/8"s screws and the fitting of it. Other than this it can freeze you out!

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback, we appreciate the wonderful review!

  • Rated 5 out of 5 stars

    Exceeded all expectations!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching and reading several reviews I was hopeful this air conditioner would be a good replacement for one that lasted 17 years. This air conditioner has exceeded my expectations. It cools a very large area quickly but more importantly quietly. Delivery took longer than expected and needed to be scheduled by a delivery company. Easy to install and works great! And the price was fantastic!

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Air conditioning

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best air someone can buy is this, everything that you need for your house or room!

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 2 out of 5 stars

    Terrible product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product it stopped working after a year . Do not buy.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Hello, please reach out to our customer service team at [email protected] with a copy of your order and they can assist you.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 2 of these units for our individual offices at work. The offices are located in very hot environments. The units are performing very well so far. The price and delivery time was excellent.

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback, we appreciate the wonderful review!

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Living room AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works greats cools off over 500 square feet.very economical

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner is the best thing I brought all summer

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 2 out of 5 stars

    Downtown

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt know that i needed to get a 220v. Now im stuck with the unit until I'm able to afford an electrician.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback - we apologize for the inconvenience.

  • Rated 3 out of 5 stars

    Just not enough coldness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It simply did not perform for a 900 SF space, decided to go with central air instead.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback - we apologize for the inconvenience.

  • Rated 1 out of 5 stars

    Disappointed customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money are waiting for delivery Possibly damaged during shipping..

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Hello!

      As Best Buy provides their own shipping methods, please contact them directly for all shipping inquiries. If you need any assistance once delivered, please reach out and our team will be more than happy to help!!

      Thank you,
      Keystone Home Comfort

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    air conditioner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice air conditioner, keeps house cool all the time

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Grea5 product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, would i buy again yes. Attractive to look at.

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 1 out of 5 stars

    Don’t Waist the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing parts, did not work as expected, for that size unit, the air flow was number slow and loud.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback - we apologize for the inconvenience.

  • Rated 1 out of 5 stars

    baad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose to receive it Sep 2nd but till today Sep 25th nothing and it is too hot in texas

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your feedback - we apologize for the inconvenience.

  • Customer reviews from Sampling program

    User rating, 4.9 out of 5 stars with 10 reviews on Sampling program.

    See all Sampling program reviews
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