Customer Ratings & Reviews

I purchased this fridge at a discount because it was "out of the box." Someone had returned it for reasons unknown. Its condition was labeled "excellent" meaning there are minimal cosmetic flaws, but no mechanical problems. This turned out to be not quite true. The delivery men told me the left rear wheel was turned sideways, making it difficult to impossible to roll the fridge in and out. The fridge was delivered on Monday, Dec 30, and the delivery men were unable to connect the fridge to the line that my old model used. I can't explain this because it's not my area of expertise. I was able to get a plumber that day, even without it being an emergency. The plumber managed to get the fridge out of its position but we were unable to return it to its place because of the wheel. I called Best Buy at the number I had used for delivery arrangements. The woman I reached said the delivery men couldn't return that day to move the fridge. OK. I get that. But she said I would have to hang up and call back the next day. I repeated this back to her and asked if I had that right. Yes. That I didn't understand. Rather than call the next day, I went to the store where I'd made the purchase so I could return the water line they said was mandatory for purchase. The plumber didn't need it. He used the old line. While at the store, I asked them if they could have someone come to fix the wheel and move the fridge back into position. I was told they could move it and I'm on the schedule to have that done on Friday. But I need to call KitchenAid to repair the wheel "for liability reasons." When the fridge was plugged in by the delivery men, it sounded fine. Two hours later, the motor started making loud noises, like a lawn mower. The noise stopped right before the plumber arrived. It hasn't made the noise since then. I have no idea what caused it. So, today is Wednesday, January 1, and I need to call KitchenAid tomorrow. Depending on their answer, I'll either have the wheel fixed or I'll return this fridge to Best Buy for a fridge that is still boxed. The fridge is beautiful and has some really nice features, including a drawer with independent temperature controls that can be adjusted depending on what you have stored in it. Currently, I have beverage bottles in it, including champagne bottles, so it's plenty big enough. Because I'm uncertain what will happen, I haven't restocked the fridge, so I can't say whether the freezer is cold enough to freeze meat, but the digital readout for the freezer reads 0°F (-18°C). The fridge compartment is preset to 37°F (3°C), but is adjustable. The water dispenser seems to slowly drip water (a total of one to four drops) after it's used. My old KitchenAid didn't have that issue. This one dispenses water faster than the old one did, so maybe that's the trade-off?

I recently purchased the KitchenAid 26 cu. ft. French Door Refrigerator with Ice and Water Dispenser from Best Buy, and I couldn’t be happier! From the moment I walked into the store, the experience was top-tier. The in-store staff were knowledgeable, friendly, and genuinely helpful in answering all my questions and helping me choose the right fit for my home. The delivery team showed up exactly on schedule and handled everything with care. They installed the refrigerator flawlessly into our built-in cabinet space — it looks custom! The stainless steel finish adds a modern touch to our kitchen, and the interior is incredibly spacious and well-designed. The ice and water dispenser is a daily favorite — convenient, clean, and efficient. Overall, this has been one of the smoothest appliance purchases I’ve ever made. A big thank you to Best Buy for the outstanding service.

We have been using our refrigerator for approximately 2 months now and I absolutely love it! I love the middle drawer for my kids snacks and the interior is beautiful and large. I do wish there was a second ice tray in the freezer. There never seems to be enough ice, but that's pretty common with all refrigerators. Overall we are very pleased with our fridge and haven't had any problems so far.

Love the fridge! So far about one month in after purchase. It is beautifully designed, functional, and spacious. The only “complaint” I have is concerning the compartment or shelves in the door. Trying to arrange the 3 shelves ( bc I need all) in away to accommodate the height of a bottle of wine while also making the other shelves functional. All I need is an extra in-between-slot for shelf adjustment to issue a five star.

Kitchen aid has been the best fit for my family and I. With the soda drawer to the easy accessible knee-high freezer. Extremely spacious and hookup for filtered water and ice. Win win

This refrigerator is AMAZING! It has a place for everything and has exceeded my expectations. If one appliance can be life altering, this is the one. My food is never "lost" and everything is so easy to organize, plus it is BEAUTIFUL. The sales associate was also super helpful in being certain this would fit our tight space.

The delivery guys were so great! Respectful, kind and a positive attitude. Happy to do business when it goes so well. Thanks guys love this fridge. So easy to organize.

Love this fridge! The middle drawer helps organize all our meat and cheese. The ice in the door gives us the space we need in the top and 3 drawers in the freezer allow us to fit more items.

I like that it is so spacious! All my food looks organized.

We love the KitchenAid fridge. It is so much better than our last fridge which was a side by side. Never had enough freezer space.

I love this refrigerator. It’s exactly what we wanted and needed for our family. It’s worth the money.

The refrigerator looks great on our kitchen, but the Best Buy techs that installed it were really great at their job. They were very polite, nice, and knowledgeable about their tasks.

I love this fridge. Best fridge ive ever had. Very quiet and cools so nicely. Very spacious

Great Refrigerator I do not regret spending the money, as it is an outstanding refrigerator. My concern is the ice maker—it takes too darn long to make a full bucket. I have to go to the local 7/11 to buy ice until it produces enough to sustain a household of three.

Best fridge I buy it it’s big and very nice and it base a lot of space

Great buy,nice and clean face,beautiful doors and drawers.

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We love this refrigerator, and the people at BB made it easy to do business.

Love the lighting in this refrigerator, along with freezer cutout for storing pizzas.

The refrigerator doors are not aligned on a brand new Kitchenaid refrigerator. There is no light in the freezer. Completely dark. There are what appear to be suction cup marks all over the glass shelving with any kind of condensation. I cannot get them to clean out. Internet searches say they are permanent as care wasn't made when moving this glass? The water comes out in somewhat of a broken stream, not steady and laminar. It is dispensed somewhat turbulently, and broken, slowly. Annoying.