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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 44 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

80%
would recommend
to a friend

Customers are saying

Customers highly value the KCM1202OB 12-Cup Coffee Maker for its ability to produce a great-tasting cup of coffee that stays hot. Positive feedback highlights the coffee maker's effective brewing process, including a bold setting to enhance flavor extraction and a well-designed carafe for clean pouring. The machine is also praised for its overall functionality and reliability in making coffee.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Good Coffee Maker, but not excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A couple things keep this coffee maker from being fantastic. For one, the clock seems to need to be pushed ahead every couple of weeks. It's digital and doesn't stay on time. My oven timer does a better job. Also, it is definitely on the bigger side especially if you have limited counter space. On the plus side, it does what it's supposed to do: makes great coffee once you get used to it. Way better than our old $15 Mr. Coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality
    Cons mentioned:
    Lid design

    Rated 2 out of 5 stars

    Too many negatives!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True, I ordered online and didn't actually see/feel the product, but after I got it set up and started using the coffeemaker, I was totally disappointed in it. The first big negative was you must lift the lid over the basket to remove the grounds after you brew your coffee. The condensation from inside the lid drips on the top of the water reservoir and down the sides to the counter. I have a towel I must use to catch the dripping. The second negative: when you pour a cup, the coffee and condensation run down the pouring spout and down the side of the coffee mug and on the counter. Again, you have to mop up. This is a huge nuisance when you make 3 pots a day or more. It takes a while to determine the ratio of coffee to water when brewing, but I am happy with the flavor. A big plus is the "pause and serve" feature. A big negative is the warmer plate turns off after 2 hours (good) but you can't turn the warmer on later to reheat. I will still be looking for a better coffeemaker without the headaches!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Water tank

    Rated 4 out of 5 stars

    Goodbye Kuerig!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how the coffee maker looks and its oval shape. The ability to remove the water fill tank is a very nice feature which is the reason I bought this coffee maker. The lids appear to be a bit flimsy. Condensation builds up under the lid of the coffee maker but if you leave the lid open when you're done drinking the coffee it dries out nicely. It does come with a coffee filter basket for those who don't want to use a paper filter. Works well. I like it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great having a nice working coffee pot! It has all of the functions I was looking for!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    A KitchenAide Coffee Maker....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes great coffee and its super easy to fill and maintain!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Makes a good cup of Joe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and keeps coffee hot for a long time. I like it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Features on Coffee Maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third kitchenaid coffee maker. They seem to last about 5 years or so each. We use ours twice a day at least. I like the removable water container best of all, no messy pouring into the top of the unit. We set the timer every day and wake up to fresh hot coffee. The unit will turn off after two hours, so no problem with burning up. Features are easy to use, easy to set and works like a champ. When this kitchenaid coffee maker wears out I'm sure we'll buy another.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use, Water tank

    Rated 5 out of 5 stars

    Great coffee maker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and makes a great pot of coffee. Love that it has its own water filter.

    I would recommend this to a friend
  • Cons mentioned:
    Lid design

    Rated 4 out of 5 stars

    Easy to program and use; brews a nice pot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removable reservoir is a nice addition to an already solid performer. The program functions are easy to use. The only downside so far is that the lid over the coffee filter area does not seal tightly after the first use. This allows a lot of steam to escape from that area, so use under cabinets may be a problem. This is our second of this kind—this one replaced a prior model that had the same issue, so it’s a design flaw that Kitchenaid hasn’t fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome coffee maker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome coffee maker! The carafe pours without putting coffee on the countertop, which is awesome. You can sneak a cup while it is brewing and there is no leakage. The temperature is hot and perfect. The bold setting on the coffee gets the full flavor out of the beans. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I expected very equipment I love all the kitchen aid products

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great coffe maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had other K-Aid products and this meets the same high stds.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Does what it claims

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. I recommend paper filters over the included screen filter which is more work to clean. A little inconvenient with the water reservoir in the back. My unit lives recessed under a kitchen cabinet. I slide it out to load. Coffee brews quickly and is kept good and hot by the built in heater. Overall a decent coffee maker.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Excellent coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this coffee maker it works perfectly and the water is so easy too add. We got tired of always waiting on our Kuerig so we replaced it with this and are so glad we did

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good. Nice looking and well finished. It could have a heat off button.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water tank

    Rated 5 out of 5 stars

    Great Coffee Maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for the office and it has been great. Quick to brew and even has an alarm to let you know when done brewing. Detachable water tank makes less of a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee maker! It is my mom's 3rd one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom has tried several brands and keeps coming back to the Kitchaid. We have limestone water so we go through them. She loves her Kitchenaid. Wished they lasted longer for her but she loves them so we buy them for her. Great product!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Makes great coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got my new 12 cup KitchenAid Coffee Maker I thought wow it looks so cheap and why did they change things? Well let me tell you this is probably the best coffee maker I have had in a long time! The change in design of coffee basket makes sure the pot connects to start the drip process. The basket has a tab so you can see where to get the handles to lift it, the basket also has 2 tabs to help you place it properly. I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Lid design

    Rated 4 out of 5 stars

    Makes great coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the coffee maker, however it doesn't appear to have a removable coffee pot lid, I've tried emailing to find out but no answers and I don't want to force it and break it

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Wonderful coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the simple instructions & the best brew of coffee. Easy to fill water tank.

    I would recommend this to a friend
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