Customer Ratings & Reviews

This door lock is amazing for anyone that has HomeKit!

I love it but I do recommend rechargeable batteries

Great product just not as sensitive touch pad to unlock

It looks nice but the touchscreen is not very sensitive.

I bought a total of 4 of these things and hired a locksmith to install. 2 of them were missing a needed part. One was assembled upside down and couldn't be installed. One was installed, but wouldnt work. Called Customer "Service" to get help to set the code and there were no adequate instructions in the box. Waited on hold for 30 minutes. Then the rep just kept reading the same script, 3-4 times and was prepared to read the same thing a 5th time. There is apparently NO ONE to escalate to who actually knows anything about their products. Meanwhile, I got charged $200 by the locksmith to have NOTHING installed.

I got a new smart door lock as I wanted it to work with Siri. However this keeps getting jammed and a lot of the time the door does not open at all. Siri takes a long time to connect. Disappointed

Didn’t even last us a week. Batteries kept dying, wouldn’t lock, keypad took forever to turn on. Please save your money!

This lock is controlled by an App that has not been updated for over two years (same with the lock firmware). You look at their support site and they have a bulletin posted about issues with iOS12 (which was released in 2018) and has yet to be fixed. Now there's an issue with the App and iOS13 and they don't even seem to acknowledge it. I contacted their support desk and all they were allowed to say was uninstall and reinstall.

I thought it was a problem with the way I had installed a lock, after finding the Problem I was having was a manufacture defect By searching online, I returned the product and bought a Schlage.

piece of crap, do not buy it! this product is made up of cheap material!

Well for $230 I would expect a lock that works, does not seem like a lot to ask for, but nope. I replaced my old deadbolt with a $230 Kwikset 919 Premis Touchsceen and within 2 months it stopped working, well actually it worked I just had to change out the batteries every 3-4 weeks to keep it working. So I called and the customer service was great, they asked a few questions, asked me to send some photos and they shipped me a new lock. New lock arrived I took out the old one put in the new one and everything seemed fine, for a week. Then the red light started flashing and the lock stopped working (but at least the batteries weren't dead). So get a screw driver, take off the cover, go through the reset process and everything is back in working order, for a week. Then I repeat the process and it works, for a week (see the pattern). So after the 3rd week of resetting I make another call to customer service. I sit on hold for 22 minutes (I timed it) and then go through the reset process again, and oh change the batteries because the once we sent may be dead already causing the problem (wow new batteries that might be dead already). Well good news the batteries are not dead but sounds like the motor is dying, no wait now it's dead. But don't worry we will send you a new one. So now here I sit waiting for lock #3! The good news is I have keys and I can lock my house. . . .so here I sit with a fancy $230 lock that works exactly like the $20 lock I replaced (I am wishing I did not throw that away, then I could be done with this one!!! So, hopefully the third lock I am being sent will fix the issue, I am not very hopeful! I am hoping someone has a BIG sale coming up on locks this month. On the plus side I will say the customer service has been very good, if only the locks worked as well! Very disappointed in my purchase!

I bought it from Bestbuy. Spent 2.5 hours installing and t-shooting why it doesn't work. I called Kwikset tech support only to be roped in to exchanging lock with them. Kwikset said shipping is 14 days. Told them that is not fast enough so they promised to send priority mail which is 10 days! Long story short, after 14 days and 4 calls (waited at least 20 min per call). Found it it was never shipped. They promised again to ship it out. So I tried to return it with Best Buy. They said they can't help me because It's over their 15 day return policy and that I should've called them first. So now i'm stuck with a $240 lock that has never worked.

Where do I begin? I was really looking forward to installing this lock for my front door. 1st one once installed kept jamming and the key pad just would not turn on tried for hours and nothing. returned it and ordered the same lock again (as best buy does not seem to have them in stock near my location). Same issue, installed it and the lock just keeps jamming. at least this time the key pad turned on but it just wont lock smoothly. I am just going to return it and go with a different lock. spending money on lock smiths for no reason.

So far we have been very unhappy with the product and it has caused lots of frustration with the family. The lock continues to jam, the touchpad is very laggy, the door does not Auto Unlock with home kit. Basically, all the features we wanted have been turned off. You would be better off just getting a traditional key pad. Save yourself some money.

I had to return 2 of these because they did not include a part needed for installation. I bought 2 more (the same model with diff remote software) and the locksmith found that one is assembled upside down. There are no useful instructions about programming the codes. STILL on hold with customer "service" after 25 minutes. WASTE OF TIME AND MONEY.

the touch screen stopped registering my touch don't buy. no help worst customer service ever,