Customer Ratings & Reviews
- Model:
- 401-01583-W004
- SKU:
- 6645689
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Pros mentioned:Overall performance
Fast, efficient, and durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient, and durable! High quality and excellent value e-bike. 17 year old used for 3 mile school commute.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .It's wonderful to to hear your son has been able to use is new XP4 to get to and from school and that you're satisfied with your purchase!
Lectric e-bike is the bomb!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having a ball with our e bkies! They are so easy to ride. You can get as much exercise as you want and still get to be out in the beautiful day when the hills start to test your strength.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hi Alex. Thank you so much for the 5-star review! We’re thrilled to hear you’re having a blast with your bikes and enjoying the freedom to ride while soaking in the outdoors. Continue to enjoy the ride!
XP4 E-Bikes Known Defect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are disappointed in Lectric regarding a well-known motor issue they have publicly acknowledged, which causes constant loud feedback and vibration between 13–16 mph. We purchased TWO NEW XP4 e-bikes on August 5, 2025, reported the defect, told to record videos of each bike showing the issue, complete online warranty forms, provide proof of purchase, and now WAIT until September for replacement motors, then schedule repairs with a local shop. Why are we, as new customers, made to feel like your employees just to get our new e-bikes working? Lectric has suggested we continue using the bikes until the motors are replaced, but that is not realistic. The feedback is loud, the vibration carries through the seat, and the ride is uncomfortable. In our opinion, these bikes should not have been released in this condition. A quicker resolution, such as replacing the defective e-bikes, would have been the better choice. A full video review, step-by-step experience, will be released once we have working bikes.
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey there. We’re sorry to hear about the experience you’ve had and understand how frustrating this must be. We’re so grateful for the community’s support and want to assure you that we’re actively helping everyone who reaches out regarding motor concerns.
If you haven’t found a solution yet, please email us at [email protected] as soon as possible. We handle these situations with the highest urgency, and while we need to speak with you individually to fully understand your specific issue, it’s worth noting that fewer than 0.6% of new XP4 model owners have reported this particular problem.
We truly appreciate your patience and are committed to helping get your bikes riding comfortably.
- Pros mentioned:Overall performance
Awesome bike for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great bike sadly I got into an accident shortly after but not the bikes fault haha
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Seth. Thank you for the review! We’re glad you’re enjoying the bike, and we’re happy our team was able to get you taken care of after your accident. Wishing you smooth and safe rides ahead!
Dishonest transaction Lectric xp4 bike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. I wanted to buy the xp4 Lectric bike but didn't have my color. The sales rep told me it's ok, buy this one, he said wasn't on sale but company Lectric was sending another shipment and my raindrop blue color. He told me that he would price match as long as there was xp4 in stock, that only one left, otherwise he couldn't price match. He also told me to buy theis bike, i could return it within 15 days of purchase, box or no box, said i could ride and still return/exchange for blue one when it came in. He sent a link to purchase, my credit card was declined twice and third time i talked to credit card company. I told rep that the link said non refundable, he said after i purchsed theough the link he assured me he would send me an email confirming. Get to store to pick up and the display bike was alread y on sale, no price match. I told the cashier that i would be bring this back when the new shipment comes in with the raindrop blue color that i was told i could exchange. They told me it was nonrefundable, i told him what the sales rep told me, and they said the phone is in a foreign country in a call center and unfortunately this happens a lot. I told them i didn't open box so i wanted refund because i was lied to. They said sorry that i already purchased and it's mine now and nonrefundable. I called corporate headquarters, it's in South Africa, called another number and it was also in South Africa, because i asked. One of those calls even chuckled whe i told him about what happened. Not funny, very dishonest buiness and unethical practice. i also sent several emails and nothing at all. I wouldn't think in 2025 and such a large company in the United States would be so dishonest and unethical. I'm completely disgusted with Best Buy. I'm not stuck with a bike i wasn't wanting and also got my same credit card hacked within minutes of this transaction buying the bike. i did contact the company Lectric telling them what had happened and they told me they have had a lot of complaints about best buy and were thinking about dropping best buy as they should. I asked of they could help me and said unfortunately they couldn't since i didn't buy directly from them.
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hello Cathy! We’re so sorry to hear about the frustration you experienced with your purchase. We completely understand how upsetting this must have been, especially with conflicting information about availability, pricing, and returns.
This is a rare situation with Best Buy, and we take our partnership with them very seriously. We’ll be sharing your feedback with our team to help prevent this from happening in the future.
While we’re unable to process returns for items purchased through Best Buy directly, we truly appreciate you sharing your experience and hope your next experience with Lectric or our retail partners is smooth and enjoyable.
- Pros mentioned:Comfort
Nice ride
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use very comfortable nice ride easy to put together
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Ernest. Thanks for the review! We’re glad you’re enjoying your bike and happy our team could help.
Santa did well!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Encountered issues with delivery but when the bike arrived and was given to my husband, he was elated! Easy assembly and sturdy. Great choice.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hello,
We are thrilled to hear that you are enjoying your new eBike! Please feel free to keep our team posted on all of your adventures!
- Pros mentioned:Overall performance
Really good product I will buy it again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You said to exercise every day very good I will buy it again is really good
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Thank you! We’re so glad you’re enjoying it and appreciate your support!
XP750
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this bike. No complaints. So much fun to ride.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hello,
We’re happy to hear you’re loving the bike. Thanks for sharing your experience!
Ebike
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bike great pickup and smooth ride. I feel confident while riding.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey there! We are thrilled to know that you are enjoying your new eBike and that it has boosted your confidence in daily riding!
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the bikes, I sent them out of the country for use. And so far ive had no issues.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Victor. Thank you for the awesome review. We're stoked they're doing great by you, even outside the country!
E bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Not the lowest cost bike with all add ons however pretty nice
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .We are thrilled to hear that you are enjoying your new eBike! Happy riding!
Lectric e-bike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good reliable bike and the power it has is awesome
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey there! We are thrilled to hear that you are enjoying your new eBike! Feel free to keep our team posted on all of your adventures.
Terrible product and best buy customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken. Store wouldnt help us exchange it. Havent even been able to ride it
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hi Sarah. We’re very sorry for the frustration this has caused. We’re happy to hear you’re working with our team to get this resolved and appreciate your patience as we make sure your bike is ready to ride.
- Pros mentioned:Battery life, Comfort, Ride quality
Amazing bike best present to me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it runs super smooth and is seat super comfortable battery last long time
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Gabriela. Thank you for the awesome review! We’re so glad to hear the ride feels smooth, the seat is comfortable, and the battery is going strong. Enjoy every ride!
