Customer Ratings & Reviews
- Model:
- 401-01407-B209
- SKU:
- 6613046
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers have good things to say about the XPeak2 High-Step Long-Range eBike, particularly regarding its overall performance and ease of assembly. Many customers find the bike easy to use and appreciate the quality of the product. The range is also a positive point, with users reporting satisfactory distances on pedal assist. However, some customers have noted concerns about the bike's maximum speed.
This summary was generated by AI based on customer reviews.
DO NOT BUY. PIECE OF GARBAGE FOR 1800$
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it and immediatly had an error code 09. Took forever to get on the phone with Lectric support and they sent me a new controller. 1800$ (After taxes) bike and its been sitting useless in my room for over a week. Worse yet they expect me to take apart the battery plate, disconnect the wiring and reconnect a new one. They provide a youtube video and thats it. Over an hour wasted screwing and pulling and praying i didnt damage the bike trying to fix it. If i wanted a piece of garbage to gamble on then i would ahbve bought an Amazon bike for half the price. I bought this bike because i believed in the brand and thought i was getting my monies worth. Its absoultely ridiculous to have an error on a bike this expensive that i have to fix myself, if it was refundable i would have returned it and gladly paid any restocking fees. But no. I believed in the brand and so i bought it, even though it was non-refundable. Do yourself a favor. Dont waste your money, this bike is a joke, overpriced, and filled with issues.
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hi Marcelo. We’re really sorry to hear about your experience and completely understand your frustration. We strive to make repairs as smooth as possible, but we hear you on the difficulty and the time it took. Your feedback is valuable, and we’ll use it to improve our support and instructions. Please reach out to our team directly so we can help make this right.
Electric bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two electric bikes. One arrived with a flat tire. I purchased the warranty and wasn't told it doesn't cover the tires. I've been receiving the run around in regards to this matter. I even contacted the manufacturer and still haven't received any assistance. I'm extremely disappointed and dissatisfied with the customer service I've received regarding this matter. I wouldn't suggest purchasing these bikes since they also failed to inform us there's no returns on this item even though it arrived with a flat tire that can't be filled up as well as the poor customer service received thus far. I'm hoping to get this matter resolved soon. I'll continue to email the manufacturer, but Best Buy needs to do better in explaining what the warranty covers and how they'll assist costumers if the item arrives damaged to begin with. Extremely disappointed and frustrated.
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hi Melissa. We’re truly sorry to hear about your experience and the frustration this has caused. Please know that we normally replace tubes damaged upon delivery when purchased directly from us. Even though this order came through Best Buy, we’d still love to help make things right.
Please reach out to our team directly at [email protected] with your bike’s serial number, proof of purchase, and a photo of the damaged tire. We’ll do our best to assist from our end and provide a resolution as quickly as possible.
We appreciate you bringing this to our attention and again, we’re very sorry for the trouble you’ve had so far.
Very awesome bike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bike Little damaged from shipping but nothing that can't be fixed.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hello Michael! We sincerely apologize for the inconvenience caused by the shipping damage. Please be assured that our team is available to assist you with any questions or concerns you may have. We hope you enjoy your new eBike.
Big and tall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my 6 ft 6 inches husband.. and he loved it. Its super fast
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Moni. We're so happy the XPeak2 works great for your husband and we can't wait to hear about the adventures ahead. Thank you for your review.
My lectric bike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bike was more than I expected and the geek squad was amazing
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Frankiel! We’re thrilled to hear the bike has exceeded your expectations. Thank you so much for your review and support!
Lectric XPeak 2.0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in early and perfect packaging. Bike was 100.00 cheaper at Best Buy than buying direct
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Thanks for the 5-star review! We're glad it arrived early and in perfect condition, enjoy the ride!
Love this bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cruises at just the right speed. Happy with my purchase.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Thank you for your five star review Titan. We're stoked you're happy with your XPeak2. Enjoy the ride.
Highly recommended bike!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice bike!!! Highly recommended!!!! This is a high quality product for sure. I love it!!
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Thomas! Thank you for the fantastic review! We’re so happy to hear you love your bike and appreciate the recommendation!
Excellent bike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bike is fantastic. Great quality and a lot of fun to ride.
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey there, Joe! We are thrilled to hear that you are enjoying your ebike! Feel free to keep our team posted on all of your adventures!
- Cons mentioned:Speed
Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it it say it gose 28 but it dosent and it has eletrical issues
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey there! We're sorry to hear that you're less then satisfied with your XPeak 2.0. Please give our Tech Team at 602.715.0907 M - F from 9am to 5pm MST to see what may be going on. We look forward to your call. Thank you.
Bike came broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent close to $2k on this bike and the very first issue is Error 009 which means my throttle or pedal assist isn’t working. Which means it isn’t an E bike it’s just 60 LBS of junk
No, I would not recommend this to a friendBrand response from Lectric eBikes Support
Posted .Hey Ricky. We’re sorry to hear about the Error Code you’re experiencing with your XPeak High Step 2.0. Error Code 009 indicates a controller issue. Please give our Tech Team a call at 602.715.0907, Monday through Friday from 9am to 5pm MST, so we can get this sorted out and have you back on the road. Thanks for reaching out, and we look forward to resolving this for you!
Great Ebike
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great bicycle cant believe the touqe the bike has and very comfortable
I would recommend this to a friendBrand response from Lectric eBikes Support
Posted .We are thrilled to hear that you are enjoying your ebike! Feel free to keep our team posted on all of your adventures, we love to hear about them!
