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Customer reviews

Rating 4.4 out of 5 stars with 127 reviews

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91%
would recommend
to a friend

Customers are saying

Customers commend the IdeaCentre 720-18IKL Desktop for its strong performance, ease of use, and competitive price. Many appreciate its sleek design and sufficient storage capacity, finding it easy to set up and use for everyday tasks. While some experienced Wi-Fi connectivity challenges, the positive feedback on performance and value outweighs this concern. The computer's RAM and processing power also received praise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-127 of 127 reviews
  • Rated 1 out of 5 stars

    Crashes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc crashes repeatedly with basic use. I updated the pc and it still crashes. Returning it today.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This sounds like a software conflict. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off there can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. lenovo

  • Rated 1 out of 5 stars

    Not as great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We exchanged this unit as it does not meet our expectations

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Its good but could be better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Lenovo tower is about an average gaming pc to a multi-tasking computer, it'll support light gaming to medium gaming. When it comes to multi-tasking works absolutely fine, it has an nvidia geforce gt 730 and an intel i5-7400 processor which will do the job for multi-tasking and the light-medium gaming, it also has the 8gb ram to help you out when it comes down to running multiple applications at once. Overall I would recommend this computer to my friends and family to buy if there looking for something not to expensive and something worth the money and would last them a couple of years. This isn't the computer you would want if you want to do heavy gaming and would suggest save a little bit more money and put it to a gaming computer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lenovo QC must be really bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have come home with two of these and neither worked. First one wouldn't even power on. Second operates (without video) for about 5 minutes and then starts blinking the power light, but you cannot see what is wrong because video doesn't work. Taking the second one back today and getting refund. Not baseball, Lenovo only gets two strikes with me. I wouldn't even give it one star, but I must to post here

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This sounds like an issue with the initial setup/activation of Windows 10. You can call Lenovo Tech Support for directions on resetting the Windows 10 activation at: 877-453-6686. lenovo

  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Blu ray

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    long story short the description is wrong on bestbuy.com I bought this computer over another because in the description it says it can play blu rays...Well it does not have a blu ray player in the thing .Enjoy a comprehensive multimedia system with this Lenovo IdeaCentre desktop. It incorporates an Intel Core i5 processor and a large 1TB hard drive for playing and storing media, and the NVIDIA GeForce 730 graphics card produces outstanding visuals. Play DVDs and Blu-rays on the Blu-ray disc player in this Lenovo IdeaCentre desktop for high-definition movies. That's what the description says right as i type this. I could have saved $50-$100 by selecting another one.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      The description is wrong, as you confirm, the CD/DVD drive does not have Blu-Ray capability. Best Buy has a 15-day return policy. lenovo

  • Pros mentioned:
    Design, Speed
    Cons mentioned:
    Wifi

    Rated 2 out of 5 stars

    wifi issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks sleek and nice, almost like an apple product. Was fast. Unfortunately I had constant wifi issues. Computer would show a connection but I was not getting one. Other electronics in the house were not having an issue. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This sounds like a Wireless LAN driver update issue. Follow the link below to look for new wireless LAN driver updates for your specific system. You can also run diagnostics from the Lenovo site as well. As always, be sure to create a restore point on your system before you make any changes. You can do this by just typing "restore point" in the search window within Cortana and follow the link to create a restore point. Here is the link:
      http://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/700-series/720-18ikl/90h0/90h0000kus/downloads?linkTrack=Caps%3ABody_SearchProduct lenovo

  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Sh1tty service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy from best buy again. Everytime I talked to best buy I was told I would be getting my shipment on a certain day....that day comes and it won't be here until the end of the week. I work from home, I needwe this computer quick. Computer is great but don't buy it from bestbuy

    No, I would not recommend this to a friend
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