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Customer reviews

Rating 2 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Both AC's Arrived Damaged

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    + We had a very negative experience with this A/C. We have been Best Buy customers for a decade and have always had great experiences. We are also Total Tech members. This experience has been a nightmare. When we searched for the A/C we used Consumer Reports and this A/C was highly recommended. Only one review said A/C was damaged. We thought that it was sad for that customer that this would not happen to us. We were wrong, it happened TWICE. The customer support for Best Buy was horrible. We were promised the A/C would be picked up by our local Home Services Geek Squad since it was too heavy to lift down a flight of stairs and then out in our truck to bring back to Best Buy. This promise was broken. We were told a gift card would be given to us for receiving broken A/C. This was then denied. We have been making calls since June 18 2025 and today July 11 2025 the AC was picked up by UPS. This is not our style to give a 1 star but we did not want this to happen to anyone else. If we could we would give 0 star for the A/C and 0 star for Best Buy Customer service. PS We kept the second broken AC since we have run out of patience with Best Buy Customer Service.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us regarding the LG LW1224IVSM window air conditioner. We understand your inquiry about the condition of the units you received. It's important to us that your LG product arrives in excellent condition.
      https://www.bestbuy.com/site/lg-12000-btu-high-efficiency-dual-inverter-window-air-conditioner-with-wi-fi-and-lcd-remote-115v-white/6583288.p?skuId=6583288
      We would like to further assist you with this matter. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions for the damaged unit you still have. We appreciate your patience. —Renzo LG