Customer Ratings & Reviews
- Model:
- LW1522IVSM
- SKU:
- 11811445
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Damaged
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one from bestbuy website. Took a week to be shipped to store and after i picked it up i found it was damaged inside the box but had no damage to the box itself or Styrofoam itself witch in turn tells me it was damaged before being packed from factory. Then when i take it to be exchanged they could only have it shipped straight to my house. When trying to pick a date i was not allowed to. Me like the rest of the world have to work so instead i just got my money back. Bestbuy did what the could but the manufacturer dropped the ball big time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with LG Air Conditioner (LW1522IVSM) model. We're sorry to hear that the product arrived damaged. We aim to give great customer service and make sure you have a smooth experience. Your feedback about how the manufacturer handled the product will be shared with the team to avoid similar issues in the future. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Cooling performance
Dont buy this at best buy!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is amazing, but i am writing this review because im so disappointed at best buy. I ordered the unit through them and when they ship it its defective. I had to order a replacement and ship it to the store, and when its time for pick up, they email me that the AC is out of stock. I have a 2 month old baby in my house and we dont have an ac for 2 weeks!and also took day off from work to pick up the unit that became out of stock! Unbelievable and terrible experience! Dont buy this ac on best buy bec youll be disappointed!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathleen. Thank you for taking the time to share your experience with LG Air Conditioner (LW1522IVSM) model. We understand your concern about ordering a replacement and the stock issue at the store. We can imagine how tough it must have been for you and your family, especially with a 2-month-old baby at home. We aim to provide great service, but we fell short this time. Your feedback is important to us, and we'll share it with our team for improvement. If you need more help, reach out to us on social media @LGUSSupport. ^Juvy
Bad compressor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd unit and it arrived banged up. The unit has a compressor issues. I don't recommend it. It's a hassle to return.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the compressor performance and the condition of your LG 14,000 BTU DUAL Inverter Smart Wi-Fi Enabled Window Air Conditioner upon arrival. We understand that this unit has not met your expectations and that you have experienced difficulties with the return process. To help ensure the compressor operates correctly, please verify that the unit is installed on a level surface and that there is adequate clearance for airflow.
https://www.bestbuy.com/product/lg-14000-btu-dual-inverter-smart-wi-fi-enabled-window-air-conditioner-white/J7G5655KPT
For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
AC UNIT WORKS GREAT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing! Fit great in my window and only took maybe 30 mins to get it all hooked up and what not.highly recommend!
I would recommend this to a friendTripped our Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caused part of our home to trip the breaker. Took a lot of power. Very Bulky.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JeffI. Thank you for sharing your experience with us regarding your LG LW1522IVSM window air conditioner. We understand your inquiry about the unit tripping your home's circuit breaker and its size,
We would like to further assist you with this matter. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-14000-btu-smart-window-air-conditioner-700-sq-ft-white/6540524.p?skuId=6540524
We appreciate your patience. —Renzo
Two units, neither worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit I received had the compression coils all bent. The second unit I received had an issue with the fan, sounded like a helicopter, then eventually jammed itself and made a loud noise. I don't know if it was offset or installed too tight. On top of all that, the unit is incredibly annoying to install , as you have to slide all the internals out prior to mounting it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Justin. Thank you for taking the time to share your experience with us regarding the LG Air Conditioner (LW1522IVSM) model. We understand your concern about receiving two units with issues, especially after going through the hassle of installation. We genuinely appreciate your patience as we work through these concerns with you.
Regarding the fan noise and jamming, it may be due to fan alignment or installation issues. Please ensure the fan is properly seated and not blocked. We recognize this could also be a defect, and we're here to help. For more assistance, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-loud-noise-from-my-air-conditioner--20153120749468.
Feel free to message us on social media @LGUSSupport for further assistance. We’re committed to finding the right solution for you, whether it’s fixing the issue or considering a replacement. ^Juvy
Air condtioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than my old air conditioner. Love that I can set the temp.
I would recommend this to a friendDo not buy from them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, but they are refusing to give me credit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Desis. Thanks for getting in touch with us. We totally get what's going on with your LG Air Conditioner (LW15221VSM) model and the return process. Just a heads up, the credit or refund is something the retailer takes care of. A good step for you would be to check in with Best Buy about the return authorization number or your receipt, since they usually need that info to process your credits. You can contact their customer service at 888-237-8289. Also, feel free to check out the product and warranty details here: https://www.lg.com/us/support/product/lg-LW1522IVSM.AT1AUSL. If you need any more help, just send us an email at [email protected]. We’re here for you! ^Juvy
Doesn’t live up to its claim
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features for the price. However, it’s rated to cool 800 sq. ft. It definitely doesn’t. We haven’t even hit 80 yet and it has so far cooled 560 sq ft to 74
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the LW1522IVSM air conditioner. We understand that while you appreciate the features for the price, the cooling performance is not meeting the expected coverage for your space.
For optimal performance, ensure that the unit is properly installed and that there are no obstructions around the air vents. It’s also helpful to check if the air filter is clean and to make sure that all windows and doors are properly sealed to avoid any leaks of cool air.
We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport with details about your setup and any other relevant information. Our team will be more than happy to explore possible solutions and provide additional support. We appreciate your patience. —Renzo
Not happy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This A/C unit came with some damage. It didnt cool as expected at all. Returned and had to purchase a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! We're disheartened to hear that you didn't get to enjoy the LG experience, and we've attached a link with some more info as to what may have been going on with your AC! If we can ever help find the perfect appliance or electronics for your home, please don't hesitate to reach out with the link second link below. https://www.lg.com/us/support/help-library/not-cooling-room-air-conditioner-CT10000014-1342109440312 https://www.lg.com/us/support/contact ^Ian
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never came and a robot from Best Buy canceled our order
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your feedback. Since your order for the LG 14,000 BTU Smart Window Air Conditioner was canceled unexpectedly by Best Buy, we recommend contacting Best Buy directly for assistance with this order issue.
https://www.bestbuy.com/site/lg-14000-btu-smart-window-air-conditioner-700-sq-ft-white/6540524.p?skuId=6540524
They will be able to provide details about the cancellation and help with next steps. If you need further assistance with your LG product, please send us a private message on Social Media @LGUSSupport. We appreciate your feedback and are here to help. —Renzo
Almost a fire
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working and helping but unfortunately it stops at the same time it burned my it's scary to think that it could have started a fire.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeffrey. Thank you for sharing your experience with the LG Air Conditioner (LW1522IVSM) model. We understand how concerning it is to have an appliance that stops working and poses potential safety risks. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For help, if the unit burned out or showed signs of overheating, ensure it’s unplugged and inspected for any visible damage. Avoid using it until the issue is resolved. For immediate assistance, please reach out to us on social media @LGUSSupport. We are here to help you get this resolved safely and promptly. Your safety is our top priority. ^Juvy
Defective right out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me over an hour to get it installed. When I turned it on, there was very loud clanking that sped up as the unit powered up. Had to pay $13.00 to return the unit via ups.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed to hear that you’ve received defective goods. We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
- Pros mentioned:Cooling performance, Noise level
Quietest AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has workes great. Really quite, it is the quitest AC we have ever had. Cools down all 4 of my first floor rooms quickly. Installation isnt too bad.
I would recommend this to a friend - Pros mentioned:Installation
TOP of the LINE...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST A/C on the market, check CR don't take my word. Anyway, easy install and don't forget additional flexible foam weather seal. Going to need at least 40". On high setting clocking in at a little over 55db. I was able to find on THE tube a dude explaining how to window install. Hard to believe a huge company like LG did not provide links for a window install.
I would recommend this to a friend - Pros mentioned:Cooling performance
Dream come true
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best! Freezing me out and I absolutely love it! I have a loft covers cools my whole apartment.
I would recommend this to a friend
