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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Very unhappy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this air conditioner less than two months ago when I first had it put in was it happy with how it cooled says it cools up to 1000 square-foot I have central air had my carport and closed so the central air did not cool it so I got this one unit and that’s all it called. Was this one room that probably wasn’t but less than 400 square-foot . Here it is less than two months later and I’m gonna have to take it back because now it’s not hardly cooling at all that one room 

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to share your experience with us regarding your LG Air Conditioner (LW1823HRSM) model. We understand how important it is for your space to be comfortable, especially with warmer temperatures. We strive to provide high-quality products exceeding our customer's needs. To troubleshoot, please check if the air filter is clean and free of dust. A clogged filter can significantly affect cooling performance. For more help, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling--1342109440312. If that doesn't help, we recommend sending us a private message on social media @LGUSSupport. Our team will gladly assist you with further troubleshooting steps or options under warranty to ensure your unit meets your cooling needs. Your satisfaction is our priority, and we appreciate your patience as we work together to resolve this. ^Juvy LG

  • Customer reviews from lg.com

    User rating, 4.1 out of 5 stars with 8 reviews on lg.com.

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