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Customer Ratings & Reviews

Your price for this item is $974.99
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The comparable value price is $3,899.99

Customer reviews

Rating 4.5 out of 5 stars with 766 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 766 reviews
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    LG frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my LG frig. Love the optional ice choices and the fact the ice maker is in the door which allows more refrigerator space

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Refrigerator size

    Rated 5 out of 5 stars

    Great value on solid machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item we got from the outlet store in Ocoee. Large fridge with a spacious freezer. Water and ice in the door are easy to use. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. The space in the freezer is much better than the side by side that we had. One of the reasons we bought this refrigerator was because it was rated highly by Consumer Reports, but the craft ice maker stopped working in the first two months. Best Buy handled the repair pretty quickly since the refrigerator was under warranty, and this seems to be a common issue.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Didn't know I would like the Craft Ice so much!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator and the craft ice is awesome! Haven't figured everything out yet BUT already still much better than the Whirlpool I had previously. The water filter is easy to put in, the temperature control is easy to use and reach. Doesn't seem to have any cold/hot spots and cools warm foods down quickly. Drawers all move smoothly. Only thing I don't care for is the really small door shelves and it took some arranging and re-arranging to maximize the space for condiments and such.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Two in two years and the LG is better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this appliance. Ice maker is smaller than most others which allows for more door space and it makes ICE BALLS which we use in all our drinks. Doors open independently. In my last frig I had to open the right door before opening the left. Shelves are very good including one that slides in to accommodate taller items. The water and ice dispenser holds tall glasses. The frig is quiet, maintains temps and is easy to clean as the the stainless steel finish does not show fingerprints. I bought a GE French Door in 2019 and moved to a new house in 2021 where I choose this LG. The LG is a better buy the the GE

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    COOL Refrigerator…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of kitchen equipment… Cubes better than crushed, and the balls are the best! Love the panel on the front for its simple setup and very quick response to the fingertip… French doors are helpful and hold a good amount. Bottom freezer is the best! You should always make sure it is fully closed. Minor issue that could turn into a major one if not observant… We are very happy with our purchase and our good friend at our local store…

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Only 2 months old. So far functioning very well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful with 2 nice ice-makers. Easy to access the ice and the filters. Nice big vegetable and fruit bins. Generous fridge-wide tray at bottom. The drawers are deeper that previous model so items like a mayonnaise jar or a carton of soup cannot be put upright on the interior shelves even if they are adjusted. The shelves in the door must be balanced so that they don't begin to tilt. Lots of shelves for soda or other cans that same size. Former version had butter dish front access to the door shelf. This one has access from the top - hard for someone short to reach.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG French Door Counter Depth Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This fridge is very quiet and maintains even temperature throughout it’s cavernous interior. The doors hold lots of condiments, jars of sauces, salad dressing, etc. The freezer quickly makes plenty of ice. Initially, my wife and I did not think “craft ice “ was necessary but we both like it. The large round cubes melt slowly and do not dilute your drinks like regular ice. Just make sure you run plenty of water through it before you start drinking or using the ice, our water was discolored and tasted like a water hose but has cleared up significantly. Overall we love this LG fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This counter depth refrigerator is perfect. It is very well designed so all of the space is usable. Love, the craft ice!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great Product and buying experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying at the BestBuy Outlet store was great. I did my homework and shopped there last. I bought a $3400 LG refrigerator for $1750. It was a floor model. I was able to add their 5 year service contract and still saved money. People were very helpful. Only drawback was finding a delivery company. The outlet didn’t deliver anything over 300 pounds. Great product with all the whistles and bells. They have now become my go to place for home goods! Makes great craft ice (ice balls) and connected to my Google Home easily. Easy overall experience and saved money, too.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refrigerator for our new home. Lots of storages and great ice making features.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG frig is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the perfect frig for us. It is counter-depth and laid out just right. The craft ice is fun too.

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 3 out of 5 stars

    Linear Compressor Error

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had refrigerator for about three weeks and it started making some loud noises from back of unit. Unplugged a few times to stop noise. Went online to LG about noise and assumed it was a "normal" noise. However, finally received error code "CH E" on the front panel. Did some research and believe this is the error code for compressor failure. Contacted LG and waiting on response. Fingers crossed we didn't buy a lemon. Love the refrigerator and all the optional features but not expecting to have problems within less than 30 days.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    LG Smart fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the small ice on door and big ice in the ice bin. Quiet. Easy to find everything. Love it!!! Great lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Refrigerator size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new refrigerator! Perfect size for my husband and i and the round ice is pretty neat :) Love the features this one offers!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Refrigerator size

    Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems thus far. Great size and stylish look. Going through renovation so it’s not hooked up yet to water. Bought this for the craft ice feature and can’t wait to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Must have! LG French Door Counter Depth Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG 23.5 Cu Ft French Door Counter-Depth Refrigerator in PrintProof Stainless is a work horse in our Loft kitchen! The Slim line Icemaker allows maximum Left Door storage, & eliminates an ice machine space-hog inside the Refrigerator! Brilliant design! LED lights reveal all contents in the Fridge. Super Crisper Drawers! We love the temperature controlled Deli-drawer, that allows platters for parties or simply stores deli items, Also, check the Freezer drawer capacity! Brilliant layout allows maximum storage of all our faves...and includes a second Craft Ice Maker.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    A well functioning refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the craft ice, though slow in creation. The door dispenser for ice and water works very well. The refrigerator is quiet and functions well. In all a great refrigerator !

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Two types of Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch refrigerator which provides both in-door Ice and Water and Craft Ice in the freezer for your own Ice Program. Great space, esthetic and functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG French Door Counter Depth Refrigerator is wonderful!! So nice to have more space and it makes ICE BALLS!!! They look like the Death Star! LOL!

    I would recommend this to a friend