Customer Ratings & Reviews

Man this refrigerator is super nice. The moment we seen it we knew what our next purchase was going to be. Looks great in our kitchen has plenty of storage and one of the best features is the round ice balls

Unless you wanted to hang out in the kitchen and watch TV on your refrigerator, this is the perfect fridge. The only issue we had was that it took about a week for the water dispenser to get that new fridge taste out and a fresh clean taste in. Love the side by side. Love the options for craft ice, crushed ice and cubed ice. The knock-on-the-door-twice to light up the inside feature is nice but we find ourselves using it more for a night light than we do to check out fridge contents. When all is said and done you could spend more for tech in the door refrigerators by why. This does it all for us

New unit and the ice maker cannot keep up with usage of 2 adults, even when in "turbo mode". Worse, the turbo mode is not constant, you have to reset it every day. If not for craft ice we would be without ice at times. My old Kenmore never had these issues. The water pressure is fine, no filter installed and freezer is at 0 degrees (checked with thermometer). The LG website for "No Ice" was of no help and the link in that KB for "Not enough ice" is broken. EXTENSIVE web searches were of no help. There is not an optical sensor as many of the web searches have shown. There is instead a metal bar. I am uncertain of the default position because IT IS NOT DESCRIBED IN THE MANUAL. I have to assume it is correct as it still makes ice, but the bucket has not been able to fill in 3 days now. It has not even gotten close to full, but has run completely out multiple times. I wanted to try lowering the temp (as suggested in one LG KB) but the manual does not say even how to do this. IS IT TOO MUCH TO ASK FOR A MANUAL THAT IS SPECIFIC AND UP TO DATE WITH THE UNIT PURCHASED. I installed the ThinQ app and tried setting temp there. It pretends to do something but the temp never sets. Bought this unit because of craft ice and that is working at 6 per day. Only thing saving us. Also liked the look with the window. I had hoped the window would open, but I suspected not since they never show that in photos of this model. It seems other models allow the window to open. Knock for window light is a gimmick we will get little use from because you have to open entire door anyhow. I am not sure I would recommend this unit 3 days in. A basic and important function it does not seem to do well.

We love this refrigerator. It's quite, looks nice and the viewing panel from the door is helpful.

Great fridge. Beautiful inside and out. The sphere ice balls are super cool to have and make the fridge stand on from the rest at the same price point. Keeps everything at perfect temperature and i notice veggies and fruits def last longer than our old fridge. Happy with this purchase (:

What a great and fun addition to our kitchen. Installation was quick. The unit is a great focal point. The door and the ice is great and the craft ice is a crowd pleaser. The "Smart" tech is great once you enable the smartphone application.,

Ice machine has been fixed twice already in Under a year. The craft ice maker froze over and broke the plastic inner parts- luckily I had the extra geek squad coverage or the part would be almost 500$ The water tasted like plastic for nearly six months. Tech replaced the water filter housing as it was defective. The doors are uneven - tech said this is normal as it’s my floor that’s uneven? The WiFi drops constantly making you go through an awful reconnect cycle. It doesn’t log back in on its own. Rather you have to restart the process again. The crushed ice jams constantly so stopped using it. It IS quiet though while running - looks nice and has a ton of room.

he LG 27 cu. ft. Side-by-Side Refrigerator with Craft Ice is spacious, stylish, and has a great in-door ice dispenser. Users love the Craft Ice™ maker for fancy cocktails, but some report reliability issues with the ice maker. Consider the price and potential ice maker issues before buying.

Works as expected ice makers are great front is clean looking

The fridge has a lot of room, I love the craft ice for my coffees.

Love this new fridge. Lots of room. The ice maker is a bit slow on making ice but everything else is great.

LG products so far has performed up to my standards may be a little bit above. This refrigerator was my third LG product . I had a LG refrigerator previous French door before this one that last me 14 years and they decided to go back with the side-by-side and so far it has performed up to my standards the ice maker . Makes the ice balls and it also makes the regular ice. It has the knock glass tap on the glass and it lights up. Nice ice box Best Buy service with the delivery was good.

Nothing bad to say. Does what it should, looks great, and the craft ice!

We have had it for almost a month and are very happy with it. Plenty of space and love not having handles. We are just crossing our fingers that it last.

I have been happy with this refrigerator until yesterday when the ice been for the craft ice cracked. But I ended up calling LG and they are sending me a new one so that is why I am reading this four stars. Other than that issue, the refrigerator is so quiet and we have had no problems. I love the knock knock light on the glass so you can see what's inside without opening the refrigerator. That is a neat add-on.

Ive had this Fridge for almost 3 months now, and Love everything about it. Space, color, connectivity! Every appliance in my home is LG, love the ThinQ app. I can change the CD settings on the Fridge from the app. And love knocking to see in the glass door before opening.

Very satisfied with this LG refrigerator. Excellent performance, on-time delivery, and professional installation. Everything went smoothly.

Love the color, design and space! An A+ for the ice in form of sphere’s!!!!

This refrigerator is good for its price. We like that you can use the water or ice dispenser (which is on the freezer door) even if the refrigerator door is open. Our previous LG could not. Plenty of space inside. We had a drawer type refrigerator previously and over time the freezer door became loose. This side by side one seems very sturdy. Also, you can put magnets on this one. Our previous LG would not even though it was metal (strange).

Very excellent purchase, the sleekness and quality of the refrigerator makes it amazing in our home. And the craft ice is off the charts!!! Highly recommend buying it form Best Buy. The installation process was very smooth and nice!!