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Customer reviews

Rating 4.6 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,293 reviews
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the product, love the glass door that once you tap on it you able to see what’s inside your refrigerator.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think Wifi connectivity was going to be useful. However, I do appreciate knowing the appliance is working as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is exactly what I was looking for storage is a good amount and it is a great fit for my kitchen and quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank You for your help and brining the new item and taking the old with you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I ordered. I ordered three door refrig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough shelves. storage drawers are not large enough. Water dispenser is messy. No drainage to catch water. tall cup doesn't fit under ice dispenser.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the configuration and dispenser design of your LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand that the unit didn't meet your expectations regarding the storage space and water tray. To help with the dispenser, we recommend ensuring the water line is fully purged of air to prevent splashing and utilizing the "Measured Fill" feature if available for more controlled dispensing.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-black-stainless-steel/JJ8VPZS9XV
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is very nice to touch the door to see what's in it and not have to open it. The ice cube sizes are great too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Out Lighted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one I've been having trouble getting the touch screen to light up with one touch. I have to continuously touch it until it eventually lights up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing it’s been an amazing purchase. The refrigerator is working perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG REFIGERATOR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THOUGHT IT WAS A 3 DOOR ALSO THERE ARE NO HANDLES SO DOORS CLOSE TOO QUICKLY WITHOUT DOOR HANDLES ALSO THEY SHUT LOUDLY AND SHAKE BOTTLES ON INSIDE DOORS

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kids love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing fridge kids love it the best part of this fridge is the fact that you can see inside of it without opening your fridge

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No tray adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive two types of ice, large round and cubes

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the shelf and tray adjustment options on your LG Side-by-Side Smart Refrigerator. We understand that the unit didn't meet your expectations in terms of interior customization. To help maximize your storage, we recommend utilizing the door bins for taller items to free up space between the fixed glass shelves.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-black-stainless-steel/JJ8VPZS9XV
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

  • Rated 4 out of 5 stars

    Tuterkkok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the capacity. However don’t like the glass window show lots of fingers spots, would rather have the screen instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    anazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator it’s pretty awesome keeps my veggies very fresh.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ice maker issues from the beginning

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had nothing but trouble with the ice maker. Since a few months after we bought this refrigerator now we are in to a year and a half of owning this refrigerator and still having ice maker problems

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Cynthia. Thank you for sharing your experience with your LG 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand that you have been experiencing issues with the ice maker since shortly after purchasing the unit. We appreciate you bringing this to our attention. A common initial troubleshooting step for ice makers is to perform a simple reset by unplugging the refrigerator for about 30 seconds and then plugging it back in. For further assistance and any specific concerns you may have regarding your ice maker, please contact us on [email protected].
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
      We appreciate your patience. —Renzo LG

  • Rated 4 out of 5 stars

    Cool fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a really nice fridge, but the freezer side temperature settings seem to always be a little off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor ice quantity!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything I expected. However, the amount of ice is crap. Three people always running out of ice. Even with the crafted.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, thanks for your review! We're glad to hear you're satisfied with your 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. Regarding the amount of ice your fridge provides- your feedback is invaluable to us! Please feel free to fill out the following feedback form: https://www.lg.com/us/support/feedback. Should you need support, don't hesitate to reach out to us! We're available via in-browser chat support for your convenience. More over, our phone based support is available Mon. to Sun. 8AM – 9PM EST. Please find more details for these support options here: https://www.lg.com/us/support/contact. We're here to assist you! ^Chris LG

  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge!! It has many nice features that work well to meet the needs of our family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knock Knock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it! I like the knock knock feature, we keep drinks and snacks in the window so we can see what’s available and what we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great customer service, let’s see how the product is

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wish we could give it a 5 star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. Only downfall is we wish it would make ice faster. But im noticing from family member who have also bought new refrigerators that apparently that a thing now. That they all make is slow

    I would recommend this to a friend
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