Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $1,799.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1065 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,065 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Poor Design

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice and water in the door are a very poor design. Impossible to dispense water into a glass as the outlet is too close to the switch, water goes everywhere. Ice dispenser is “sloppy”. Ice goes into the glass as well as on the floor. Main drawer in the fridge goes the entire width so you must open both doors to use it. The door on the ice maker side won’t stay open and will close into you knocking whatever you are holding almost out of your hands. Overall the machine works fine. Very disappointed in the functionality though.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Bruce. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand how important ease of use and functionality are in everyday kitchen routines. One helpful step to improve water dispensing is to angle the glass slightly and place it closer to the outlet before pressing the switch, which can reduce splashing. For the ice dispenser, running the Ice Plus feature can help produce more uniform cubes, making dispensing smoother. You can find more guidance on dispenser use and drawer operation here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you need further assistance, please send us an email at [email protected] so our team can help directly. ^Juvy LG

  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Big, but ice-maker could improve

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a couple months but it's working well, and quite spacious. Only negative so far is the in-door ice maker is a bit louder than my previous fridge and every couple weeks the ice will jam in the bin at the top; the system stops making ice until it is opened and knocked loose. Also wouldn't mind if the temperatures displayed were measured instead of set points.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Very satisfied customer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new LG french door refrigerator. Best purchase i made in a long time. Want an excellent refrigerator buy an LG you wont be disappointed. Very roomy and well designed. The place to buy it is Best Buy excellent service and the dlivery personnel were the best. Very conciencious dedicated young men. Thanks Best Buy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved how easy it was to purchase our new refrigerator on the website. A delivery was scheduled so fast and everything was very professionall. So far, the refrigerator has been pretty good. I would have given it 5 stars but I have noticed one of the doors will stay open if not "pushed" hard to close We have also noticed some frosting in the freezer. We will attempt to adjust the doors to see if this helps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so Good. Excellent item as far as I can tell after two weeks. Product is cosmetically damaged, Best Buy said not worries, exchange it or take 10% off purchase price. Definitely recommend however, PREMEASURE space. This is a big system, good, but big.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is on, it’s been working great and there’s so much space now! Great product

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Very Good So Far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for a month...but I really like it. Nice size and adjustability inside. Holds temperature perfectly. I wish the buttons on water dispenser were easier to read and push.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    LG Stainless bottom freezer Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigator! It is very spacious and very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    what's not to like?

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    11 years ago, we purchased this same refrigerator with a different model #. No problems for 11 years (not even with the icemaker) except when it was hit by lightning. This one is almost identical, so we bought it. The buying experience at Best Buy could not have been better and no one could beat the deal that was offered. It works great and we are very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Bookkeeper

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all my expectations. We really like the look and how much room for storage there is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator, but only ONE icemaker

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it. It has so much more room than a side-by-side, which is what I replaced. HOWEVER, when purchasing this the salesman, and the deliveryman both told us that it has two icemakers, one in the bottom freezer, as well as in the top door. IT DOES NOT as we found out. When you purchase, if you are wanting a model with two icemakers it would be prudent for someone to squat down low and look underneath to see if there is an icemaker. I only found out AFTER it was delivered and waiting a couple of days for the bucket underneath to fill. When it did not, I got on my hands and knees to examine and found out that what the salesman and the deliveryman had told me was not true. This was not a dealbreaker for me, but it might be for you. BEST BUY needs to know their product better.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    a great choice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been enjoying our new fridge very much. It is roomy and cools/freezes very well. It's very quiet. Very happy with the storage in the freezer and the ice and water dispenser. It has met our need perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a week at this point and has been very good to this point. Good quality and operates nicely. The only problem we had was first day of scheduled delivery was cancelled without notice or communication of cancellation which created some issues.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Refrigerator

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this frig along with 3 other LG appliances to redo my kitchen and couldn't be happier. The water and ice in the door is great and the ice maker does not take up room in the frig. It's quiet and there is a lot of room in both the frig and freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator it’s has the space I need and severe what I want. Right size and space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had it for 2 weeks. This LG refrigerator seems to be working fine, and we are truly enjoying it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happiness

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great …. Great price !!! The fridge fit just perfect and house lots of storage space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    fridge 5 stars, BB service 2 stars

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fridge 5 stars, BB service 2 stars. We love the space in top and bottom. Besides having to empty the icemaker into the freezer bucket oirselvesz it is still a 5 star. Also, this fridge needs water AND air filters to be replaced. BB delivered 2 different dented appliances, #2 worse than first, in same side panel. We kept the first one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. Lots of space in freezer and refrigerator. (A lot more than my old side by side) plenty of ice and water flows perfectly and is cold. Would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good brand best refrigerator you can get for the price excellent

    I would recommend this to a friend
Sponsored