Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
Overall- average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a lot of fridge and freezer space. Drawers are a little flimsy. The handle on the freeze pulls up, feels like if there was going to be a problem in the future it would be that. Also, water dispenser does not have a small water catch at the bottom,
I would recommend this to a friend- Pros mentioned:Capacity
Perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. So much space and no problem with it at all
I would recommend this to a friend - Pros mentioned:Design
I like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it recently , loved it , nice fridge, spacious and modern
I would recommend this to a friend Very good refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Easy to use and very big interior size.
I would recommend this to a friend- Pros mentioned:Size
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Lots of room! I had ordered a different one but first one was too small.
I would recommend this to a friend - Pros mentioned:Noise level
Would purchase again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with fridge. Compartments are well sized and is very quiet
I would recommend this to a friend Great icemaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was on time and setup was easy. Nice to have ice on demand.
I would recommend this to a friend- Pros mentioned:Overall performance
Customer Service :-(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I Purchased the floor model of this refrigerator. When I was in the store it had no marks, dents or scratches. When it was delivered to my house, there was a huge dent and several scratches on the door. I told the Best Buy delivery team that I was not happy with the product and that I wanted a different one. They were terrific and said no problem. I was called a short time later by Best Buy customer service who apologized for the damaged item and stated that they would be delivering, a replacement refrigerator two days later. I Received an email the following day saying that it would be three days later. The Delivery date came and I received another email that morning saying that the delivery was canceled. I called Best Buy customer service and was told that replacements are not done that way and that I would have to go back to the store to see if there was another floor model available. And that if there weren't any available then they would send me a brand new refrigerator. I asked why would I have to go to Best Buy twice to purchase a product that came to me defective from their end. I was told that is the way the process is done. I had no choice but to go back to the store around 30 minutes after the phone call and explained the situation to Customer service there. They apologized and told me that Best Buy customer service should have just replaced the refrigerator with a brand new one and that It wasn’t necessary for me to come back to the store. The store then replaced my item and I had to wait four more days to receive the refrigerator. For each delivery date that I was given by Best Buy I had to Use vacation time from work To wait for the products that sometimes never came and I wasn’t given any kind of discounts or anything for my troubles. I can see why customers nowadays order mostly through Amazon. The refrigerator is terrific, but the customer service and the shopping experience was horrible
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you've had a terrible experience with Best Buy and LG. I can imagine how frustrating it must have been to deal with the damaged floor model and the subsequent communication issues.
First and foremost, I want to acknowledge your frustration and apologize for the inconvenience you've experienced. It's unacceptable that you had to deal with multiple broken promises, missed delivery dates, and wasted vacation time.
I want to assure you that we're committed to providing excellent customer service, and it's clear that we fell short in your case. I'm going to escalate this issue to our customer service team and provide them with your feedback. We'll make sure to review our processes and procedures to prevent similar issues from happening in the future.
Regarding your specific issue, I understand that you were told that replacements are not done that way, but in hindsight, we should have prioritized resolving the issue quickly and efficiently. I apologize for the extra stress and inconvenience caused by the multiple phone calls, emails, and store visits. Please know that we're taking your feedback seriously, and we'll do everything we can to improve our customer service. We appreciate your honesty and willingness to share your experience with us. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Capacity
Amazing LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really happy with this product. There is space enough for my family needs.
I would recommend this to a friend - Pros mentioned:Overall performance
Shane
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was and is exactly what we were told and expected!
I would recommend this to a friend very good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. I love to buy in BestBuy. I recommend this site !
I would recommend this to a friend- Pros mentioned:Design
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would recommend it. The space inside is great
I would recommend this to a friend - Pros mentioned:Noise level
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space and ability to move around all of the shelving. Nice and quiet too.
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Why must I say more to leave review?
I would recommend this to a friend We call her Gloria
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because she is a glorious fridge! It’s nice a roomy. The ice and water on the door functions nicely. Highly recommend!
I would recommend this to a friend- Pros mentioned:Overall performance
Refrigerator LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge very much. It an excellent product.
I would recommend this to a friend - Pros mentioned:Noise level
27.7 cu. ft. LG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet operation. Good, easily accessible storage.
I would recommend this to a friend - Pros mentioned:Capacity
Lots of space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for new ref with more space and found this one. Tons of space and some tech as well. Well worth it
I would recommend this to a friend Please consider other fridges….
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker jams. There is a poorly designed shelf that goes all the way across the fridge….so if you want to open the drawer, you have to open both sides of the door. Hard to get tall bottles to fit….you have to put them on the side. Not impressed….
No, I would not recommend this to a friend- Pros mentioned:Design
IT WORKS!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, Love ice maker in door, so much more room in fridge! The Samsung we had was nothing but trouble.
I would recommend this to a friend
