Customer Ratings & Reviews

The overall function of the refrigerator is good, but the ice machine constantly jams (ice gets stuck and you have to manually empty the ice machine). Also, Best Buy used a third party vendor for delivery and installation of the refridgerator. During installation, my hard wood floors were scratched. After repeated efforts, I have been unsuccessful in receiving reimbursement for the claim for damages. I have reported this issue to Best Buy on at least 5 occasions, and they will not help. This is very frustrating.

This fridge is a major upgrade to what we previously had. Once you get your phone connected to the fridge you can see the temperature and adjust accordingly. The inside has lots of room and so does the freezer portion. I also like how you can get water and ice from the door.

Excellent fridge. The liquids get cold very fast. The storage capacity is amazing The price and the delivery were extremely good. Definitely I recommended.

We love this refrigerator. It's very big and will more than meet our needs for 2 people, including the freezer. Definitely a 5 star appliance. Also, the movers were great and very careful. The plumber who hooked up the water was great too. All round good experience.

A lot of space, good fridge. Everything has work well so far. It feels like it’s very well built.

We love our new LG refrigerator! It is roomy, beautiful on the inside and out. It’s quiet, easy to keep clean and looks wonderful in out kitchen. Keeps everything cool and fresh.

Very happy with my purchase fridge is very spacious looks great.

Great purchase. Amazing how much space there is and love the quality of the ice. After owning Samsungs that ice dispensers always went out, this has been great so far.

The water STILL tastes like plastic. After draining gallons and gallons out. Changed the filter from the brand new one and no change… the fridge itself is great. Tons of storage and spacious.

This refrigerator is a replacement courtesy of Best Buy’s extended warranty. I am very pleased with the large size of the frig storage space, and with the freezer. Bottom freezers have never been my favorite but this one works well with two drawers that roll out easily. The ice maker doesn’t have a very large storage bin, and we are still experiencing a chemical taste to the water, but hope to get that solved soon.

I've had my fridge for over a year now, and it's continuing to work wonderfully. It took some getting used to to figure out how best to set up the shelves for best organization and where to put tall bottles (like wine) if I wanted them upright (I keep them in the door). My only complaint is that since the ice maker is in the door of the fridge, the capacity is quite small, and I often need to go and unstick the slightly melted/sublimated cubes - especially during the warmer months.

Perfect size for a big family. Freezer size with the shelfs has replaced our old Freezer and refrigerator completely.

I needed to replce an 8 1/2 year old Samsung refrigerator tha quit making ice and periodically leaked significant amounts of water. I research many brands and settled on this LG model. No more Samsungs! It had large capacity with all the features I was looking for (ice and water access from door). Although I’ve only had it a week, I am very pleased. The capacity and design (moveable shelves) are excellent! It was a very good choice for me.

Spacious, easy to organize food, quiet, easy to clean.

When our refrigerator freezer stopped working and not repairable, we went shopping. Best Buy had the most selections on the floor. Their appliance personnel was awesome, knowledgeable and helped us get the one we chose ordered. We were kept updated & informed as to delivery time. Delivery & setup were done efficiently & professionally. We are really enjoying our new LG Thin Q Black Stainless Steel Refrigerator/Freezer! Thank you Best Buy!

Best Buy delivered the refrigerator but could not install it. I should of have known but was never told to turn off the water value prior to the delivery. Did everything on the checklist that Best Buy asked of me except for the one (major) thing. Spoke Customer Service which she indicated that the Sales person should of mentioned it. It would be nice to add it to the checklist so I hope Best Buy includes it for future buyers. A week later (due to my scheduling conflicts), the refrigerator got installed. This different crew were professional even though they were on a time crunch. Overall, the refrigerator had plenty of storage. I downloaded the app for see what features it had which was OK. The app shows number of times the freezer/refrigerator doors got opened, control the temperatures remotely and other so so things.

Been a year and a half and havent had any problems. Love the size and the ice maker on the door.

The refrigerator is very spacious and easy to use and maintain. The ice maker is efficient as well.

Buying online was simple and easy. The water hookup was easy enough and it fit perfectly in my kitchen. The storage capacity is exactly what I needed and the smooth opening and closing of the drawer and doors is a plus. I downloaded the app and can see the energy consumption and how many times I open the fridge. The ice maker works great and has enough ice storage that we’ve never run out. The design is sleek and simple and easy to clean. I love my new LG fridge and couldn’t be happier.

Best refrigerator we have had. Plenty of space. So far so good