Customer Ratings & Reviews
- Model:
- 27LQ625S-PU
- SKU:
- 10187419
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
TV is just OK.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Speaker is terrible. Remote control is difficult work and confusing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to improve your audio and review your new remote control with you. ^Jennifer
TV NOT INSTALLED AS OF THIS DATE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAVEN'T HOOKED IT UP YET MAYBE WITHIN THE NEXT FEW DAYS
I would recommend this to a friendhad to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but had to return. Wifi would not stay connected even with TV beside the router. Tried number of solutions but none worked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Steven. We're sorry to hear about the issues you encountered with the Wi-Fi connectivity of your LG TV, model 27LQ625S-PU, and the inconvenience it caused. Stable Wi-Fi connectivity is crucial for a seamless TV experience, and we understand your frustration.
If you ever decide to give LG products another try or if you need assistance with any other LG products in the future, please don't hesitate to contact us. We're here to help and ensure you have a better experience with our products.
For any additional inquiries or support, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000. We appreciate your feedback and are committed to providing the support you need. ^Jolly
TV Fine, Poor Manual and LG Customer Support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is as indeed a 27 inch 1080 monitor. Picture is fine. No manual online that describes the Settings or WebOS functions. Online chat support resulted in being told to check back in an hour. The next attempt resulted in a dropped handoff to a Product Specialist. Third attempt resulted in a description of how to change a setting that should have been in a manual. Over 90 minutes to find something I have been able to find in a manual for other devices.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
SAMSUNG IS MUCH BETTER BUT DOESN'T HAVE KITCHEN SI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO WRITTEN INSTRUCTIONS ON HOW TO USE IT. INCOMPLETE SETUP INSTRUCTIONS. TAKES FOREVER TO FIND CHANNELS. NO INSTRUCTION ON HOW TO ELIMINATE CERTAIN SHOWS. NO TV GUIDE ON PAPER. TAKES WAY TOO MUCH TIME JUST TO SEE A CHANNEL ALREADY VIEWED YESTERDAY. CAN'T ENLARGE CHANNEL INFORMATION ON SCREEN.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sandra. Thank you for sharing your experience with the LG TV (27LQ625S-PU) model. We understand your concern about dealing with inadequate instructions and a cumbersome setup process. We strive to provide top-notch products exceeding our customer's needs. For the setup and channel management, we recommend checking the online user manual available on the LG website. For help, please click this link: https://www.lg.com/us/support/product/lg-27LQ625S-PU.AUS. It can provide detailed instructions on how to navigate the TV’s features, including how to find and manage channels. If you have specific questions or need further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you with troubleshooting or additional tips to enhance your viewing experience. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy
Ok. Sound could be better for cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound could be better. Might need a separate speaker.
No, I would not recommend this to a friendUser Friendly NOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think this TV is user friendly for my kids
No, I would not recommend this to a friendCan do better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was returned. I hate paying full price and recieving returned items The tv has smudges all over it no protective case all the cables and remote was thrown in a ripped apart bag in the box. Otherwise the tv is a small basic simple tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stacey. Thank you for sharing your experience with the LG TV (27LQ625S-PU) model. We understand your concern about receiving a product that appears to have been previously returned. We strive to provide exceptional services and ensure our customers receive their purchase in pristine condition, properly packaged with all accessories intact.
For concerns like this, we recommend contacting the retailer where the TV was purchased to discuss options for a replacement or refund. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Most retailers have policies in place to address such situations. You may visit this link for guidance: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
If you need assistance with setting up the TV or ensuring it works as expected, feel free to reach out to us via private message on social media @LGUSSupport. We will be glad to assist you.
We appreciate your patience and hope you can enjoy your LG TV to its fullest. ^Juvy
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance; does not connect to apps. The display will spontaneously disconnect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Stupid...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something is NOT connecting. We canceled an appointment because our problem was solved then we got a call on the morning of the appoint.ment for an arrival time. Not good. You need to do a better job of internal communication. Now you all look STUPID…..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for bringing this to our attention. We understand the miscommunication regarding your appointment for your 27LQ625S-PU unit. We completely understand how concerning this must be, and we appreciate your feedback as it helps us improve our services.
To address any issues with your unit, we recommend double-checking the connections to ensure everything is properly linked. Sometimes, loose connections can cause functionality problems, and we want to ensure your device is working as it should. You may access this link in case you have encounter another issue with the unit: https://www.lg.com/us/support/help-library
If you’d like us to assist you further or if you have any specific concerns, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you sort this out. We appreciate your understanding and look forward to resolving this for you. —Avril
DO NOT BUY - can't properly connect to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy won't even talk to me b/c it lost connection to my Wifi (which works from 3 feet away on my laptop). I spend most of my time traveling for work, and evidently even <30 days they don't care. All I wanted was a replacement and they basically told me to eat the cost.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Excepted more user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes 2 mins to get a picture after turning on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to improve this issue. ^Jennifer
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but way too small .. I would recommend a larger tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your feedback on the 27LQ625S-PU TV. We appreciate your comments about its quality.
We understand your preference for a larger screen size to enhance your viewing experience. Choosing the right TV size is crucial for enjoying content comfortably. For future purchases, we offer a range of larger screen options that may better suit your needs.
If you have any specific questions or would like assistance in selecting a larger TV, please send us a private message on Social Media @LGUSSupport with your preferences and contact details. Our team is here to help you find the perfect fit for your entertainment setup.
Thank you for your feedback as it helps us to improve our products and services. We look forward to assisting you further. —Mau
Awful service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received what should’ve been “open box in excellent condition” with no power cord. Contacted customer service and they told me I had no options but to drive to the store to return it that sending a cord or replacement was not per policy. Apparently sending half the product IS policy though?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We would like to express our gratitude for reviewing your experience with the LG Smart TV (27LQ625S-PU) model. We regret to hear about the inconvenience you experienced with the missing power cord and the response you received from our customer service team. We understand how frustrating it can be to receive a product without all the necessary components and to be told that returning it is the only option. Please be assured that this is not the experience we want you to have with our service. Please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products and customer service. ^Juvy
Rosa Mejia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never recieved, went to store and told i needed to reach out to Ups.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rosa. Thank you for reaching out about your LG TV (27LQ625S-PU) model. We understand your concern about not receiving your order as expected, and we’re here to help get this sorted. We aim to provide exceptional service and ensure a smooth experience.
Since you’ve already been directed to reach out to UPS, we recommend contacting them directly with your tracking number to investigate the delivery issue. Sometimes, packages can be delayed or misrouted, and UPS may be able to provide more details on the status of your delivery.
If you’re still having trouble or need assistance with any further steps, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist you in resolving the issue.
We appreciate your patience, and we're here to ensure this gets taken care of. ^Juvy
Nice picture - turns off by itself frequently
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware! I was able to set up a FireStick so I could get Directv Stream, but after the return period from Best Buy (15 days) the tv is continually turning itself off in the middle of what I’m watching. Getting ready to call LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did not work for me. Could not get a good clear picture. When I thought I had it dialed in, the next channel would look bad. When viewed from the side, the oicture became dark. Just not good for me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John.Thank you for sharing your feedback on your LG TV (27LQ625S-PU) model. We understand how important it is to have a television that functions flawlessly. We strive to provide high-quality products exceeding our customers' needs and expectations. We respect your decision to return the unit. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Remote Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning. Do not buy an LG TV if you have a Vizio TV. They use the same remote frequencies and it will make both TVs unusable. Called the Geek Squad and the were no help and then transferred me into the regular queue so I got so talk to someone in the South Pacific that couldn't speak coherent English.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that you were told that your LG LED Full HD Smart TV with webOS is not working properly. Your satisfaction is very important to us, and we want to make sure you have a better experience in the future. We recommend that you contact our LG Social Media team on Facebook or Twitter with the hashtag @LGUSSupport and include the model and serial numbers of the TV. We'll take care of the rest! ~Rita
ridiculous menu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most obscure, non-intuitive, bizarre, useless menu I have ever been defeated by. Too many steps to get what you want done. Returned it because it's not even a decent boat anchor.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely appreciate your feedback on the menu for your LG 27" Class LED Full HD Smart TV with webOS. We apologize for any inconvenience or difficulty you may have encountered while using it. We understand the significance of an effortless interface and value your feedback. If you have any specific suggestions or concerns, please feel free to contact us privately on Facebook or Twitter via @LGUSSupport. Our team is dedicated to assisting you and we thank you for your understanding. ^Sam
Terrible image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it and getting a 32” Vizio for $30 more. I don’t know if it’s the screen air of this LG 27” but the image quality was terrible, never thought Vizio would offer a better screen display than LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
